"We went to St Robert’s for a Military graduation. We chose Quality Inn for the budget friendly price and location. We checked in on a Monday night, right away there is no elevator at all. Not great for the elderly. Luckily my parents were on the first floor. We get into of first room, doesn’t look like it was cleaned at all. There were someone’s acrylic fake nails on the bathroom floor, bites and pieces of dog food through the room, and other trash and a pill of some kind on the floor. They clearly did not clean or vacuum. Not to mention the toilet did not flush properly. I went and complained, the front desk said that all she could do was move us to a new room. So we moved, now we’re on the 2nd floor. Go in and inspect not terrible but not great. There is an orange peel on floor and other particles of trash. Vacuuming is not a thing. Also another pain pill in the bathroom. Then I went to use the ice bucket and there was mold in it. New girl at front desk gave me managers name and to talk to her next morning. Nothing happened she made excuse that housekeeping is new. I watch them not clean any rooms the entire 2nd day we were there. Also I was informed the manager is friends with them so nothing happens. Terrible stay not clean at all. The manager said she could refund the service fee and taxes that was it. She didn’t want to see proof of any of it and I felt like she was just telling me what I wanted to hear. Also no hot breakfast and bread was stale. Will not return ever."
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