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Ulasan untuk Sheraton Grand Pune Bund Garden Hotel

5 out of 5
Sheraton Grand Pune Bund Garden Hotel
Raja Bahadur Mill Road, Pune, Maharashtra

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 133 dari 213 ulasan" "
Penilaian 8 - Bagus. 51 dari 213 ulasan" "
Penilaian 6 - Cukup Baik. 14 dari 213 ulasan" "
Penilaian 4 - Buruk. 8 dari 213 ulasan" "
Penilaian 2 - Sangat Buruk. 7 dari 213 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Takahiro

Menginap 8 malam pada bulan April 2024
Tanggapan dari Jerlyn Dsilva pada tanggal 3 Mei 2024
Dear Guest, Thank you for taking out the time to review us. We look forward to welcoming you soon.

10/10 Sangat Bagus

Rajan

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Good experience staying
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Team Sheraton Grand Pune pada tanggal 28 Mar 2024
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune

10/10 Sangat Bagus

Rohit

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
- Food was really great Chef Bhushan made Jain Misal for us which is something really awesome - Staff is really kind Rutuja from Front Desk gave a very warm welcome by providing free breakfast and discount for SPA - Staff in the feast restaurant Yash,Abhishek,Malaya,Ajay and Feli were really helpful and made our stay really really enjoyable experience. My kids absolutely loved it.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Team Sheraton Grand Pune pada tanggal 27 Mar 2024
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune

10/10 Sangat Bagus

Nargis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful hotel in the centre of Pune. Very clean and comfortable. Staff is very friendly and helpful. Breakfast is amazing.. hotel is positioned in walking distance to the Metro station in case you want to visit historical sites.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Team Sheraton Grand Pune pada tanggal 27 Mar 2024
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune

4/10 Buruk

Minyoung

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
두번째 방문인데 여러모로 불편했습니다. 방에 온수도 안 나와서 프론트에 몇번 얘기를 했으나 조치 한다고 시설팀이 와서 보고갔지만 개선이 안되고 아무조치가 없었네요. 결국 이틀을 찬물로 샤워해서 감기에 걸렸네요. 그리고 중요한건 호텔 전체에 오래된 냄새가 많이 납니다. 예민한분들은 불쾌하실 수도 있겠네요 일정 때문에 이틀날은 조식 도시락으로 준비했는데, 빵도 딱딱한걸로 준비가 되고, 전체적으로 4스타 급 호텔보다 떨어지는 것 같습니다.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Team Sheraton Grand Pune pada tanggal 27 Mar 2024
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for taking out the time to review us. Our associates strive to deliver our guests with pleasant experiences . However, We are sad to note that you had a less than satisfactory experience at the hotel. We request you to treat this incident in isolation and not a true reflection of our services. We assure you that we have taken the necessary corrective action to ensure a seamless experience. We apologize for the inconvenience caused. We do hope you will give us the chance to make amends and serve you soon again in the future. Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune

8/10 Bagus

Karlheinz, Birkenau

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The Wardrope could not be oppened. The Service personal was not well trained.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Team Sheraton Grand Pune pada tanggal 27 Mar 2024
Dear Guest, Thank you for your rating. We look forward to welcoming you again soon.

10/10 Sangat Bagus

Chunilal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Didn’t like availability of local transport, difficult to get short distance Rickshaws
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Team Sheraton Grand Pune pada tanggal 27 Mar 2024
Dear Guest, Thank you for your rating. We look forward to welcoming you again soon.

8/10 Bagus

Deepak, Flat Bush

Disukai: Kebersihan
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 15 Jan 2024
Dear Deepak, Thank you for your kind review. Regards, Team Sheraton Grand Pune

10/10 Sangat Bagus

Shahrukh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was easy and quick. The staff were very helpful. The restaurant was excellent with a lot of good choices. The room was comfortable and had all the amenities that we needed.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Shahrukh, Thank you for your rating. We look forward to welcoming you again soon.

10/10 Sangat Bagus

Erik

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Erik, Thank you for your rating. We look forward to welcoming you again soon.

4/10 Buruk

Priya

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Priya, We are sorry to note that your recent stay at the hotel was less than satisfactory. We do hope you give us another chance to serve you better in future

6/10 Cukup Baik

Nitin

Traveler bisnis
Disukai: Fasilitas, kondisi & fasilitas properti
Slippery bathrooms!!, polite but poorly trained staff. That reflected in lack of knowledge amongst staff, restaurants, room services etc. Poor lighting in rooms and hallways.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Nitin, We are sad to note that your recent stay with us was less than satisfactory. We do hope you give us another chance to serve you better in future.

8/10 Bagus

Nitin

Traveler bisnis
Disukai: Fasilitas
Noisy area. Sheraton used to be Le Meridian which used to be kept very well. Current staff is good and polite but poorly trained by management of the hotel. Low quality fixtures in the room, low quality lighting, flooring etc. Spa was hidden so well that I could not find it and the staff could not direct me!! Okay for thr money I paid. Not deserving of more!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Nitin, We are sorry to hear that your recent stay at the hotel was less than satisfactory. We do hope you give us another chance to serve you better in future.

10/10 Sangat Bagus

MANOJ

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pune, ani kahi nahi uney
Age old saying about Pune still stands valid when you stay at Sheraton Grand Pune - "Pune, ani kahi nahi uney", for non-Maharashtrians it means, "Pune has everything in abundance". Thank you for yet another wonderful stay and the kind hospitality.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Manoj, Thank you for your rating. We look forward to welcoming you again soon.

10/10 Sangat Bagus

MANOJ

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Thank you Sheraton Pune.
Excellent n courteous service.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jerlyn Dsilva pada tanggal 15 Des 2023
Dear Manoj, Thank you for positive review.

8/10 Bagus

Vijaykumar

Menginap 1 malam pada bulan November 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Vijay, Thank you for your rating. We look forward to welcoming you again soon.

6/10 Cukup Baik

Saurabh

Menginap 2 malam pada bulan November 2023
Tanggapan dari Jerlyn pada tanggal 30 Des 2023
Dear Saurabh, Thank you for your rating. We look forward to welcoming you again soon.

10/10 Sangat Bagus

Animesh

Menginap 1 malam pada bulan September 2023
Tanggapan dari Jerlyn pada tanggal 25 Sep 2023
Dear Animesh, Thank you for your rating. We look forward to welcoming you again soon.

2/10 Sangat Buruk

Elite

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Tanggapan dari Jerlyn pada tanggal 1 Sep 2023
Dear Guest, We are sad to note that your stay with us was less than satisfactory. We aim at giving the best in class service and make sure all our guests leave with a smile on their face. We do hope you give us another chance to serve you better in future. Regards,Supreet RoyGeneral Manager, Sheraton Grand Pune

10/10 Sangat Bagus

Kishore

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The ambience and cleanliness augmented by courtesy of the staff was excellent.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Supreet Roy pada tanggal 24 Agu 2023
Dear Kishore, Thank you for positive review.

10/10 Sangat Bagus

Dinesh Kumar

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place
Menginap 5 malam pada bulan Juni 2023
Tanggapan dari Supreet Roy pada tanggal 24 Agu 2023
Dear Dinesh, Thank you for your review.

10/10 Sangat Bagus

Johan

Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

Manish

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2023

2/10 Sangat Buruk

Elite

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Sangat Bagus

Brett

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A grand experience
Great hotel with fantastic staff who went out of their way to ensure that my stay was a great experience. This was my 2nd visit & I’ll definitely stay at this hotel for all future trips to the city.
Menginap 7 malam pada bulan Maret 2023

10/10 Sangat Bagus

Neville

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything else. Great breakfast! Friendly staff. Comfortable stay. Locatio close to the station is an asset but transport infrastructure is missing. To pay Rs 500 for a ride to the station is gouging and not becoming of a hotel whose function it is to facilitate its guests!
Menginap 3 malam pada bulan Maret 2023

2/10 Sangat Buruk

SALIM

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad Hotel
Not a good hotel to stay, room charges are high not worth the price. The wash basin water was getting clogged.
Menginap 2 malam pada bulan Februari 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

MANOJ

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Gilbert

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Girish

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great ambience and good staff and good food. Loved the stay.
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Nitin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Service
Excellent service
Menginap 3 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Nitin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent place to stay
Very convenient and great place to stay in Pune near the Malls, restaurants and shopping places. The staff is excellent. My daughter had an asthma attack and the staff were very helpful to take her to the nearest hospital in the hotel car. I recommend this hotel for any family stay
Menginap 2 malam pada bulan Oktober 2022

8/10 Bagus

Manjot, Minneapolis

Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Satish

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Valet parking during functions in the hotel gets disturbed and leads to waiting of cars causing great inconvenience to guest staying at the hotel.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Saurabh Dube pada tanggal 17 Mei 2022
Dear Guest, Thank you for taking the time to share your feedback, however we are disappointed to know that you did not have a satisfactory experience with the valet service. I have shared your integral feedback with the appropriate team to further our ability to improve. I ensure that during your next visit, you won't face any challenge and you'll have a memorable stay. I sincerely hope to welcome you back and request you to kindly give us another opportunity to serve you. Warm Regards, Saurabh Dube General Manager

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay in Pune!
Excellent stay in Pune! One of my favorite hotels. It’s a bit further from the airport than some of the hotels but worth the drive!
Menginap 1 malam pada bulan April 2022
Tanggapan dari Saurabh Dube pada tanggal 10 Mei 2022
Dear Guest, Thank you so much for taking the time to review us, it means a lot to us. I am delighted to note that you had a pleasant stay with us and the overall hospitality and service met your expectations. We look forward to welcoming you back. Warm Regards, Saurabh Dube General Manager

8/10 Bagus

Kunal

Menginap 5 malam pada bulan April 2022
Tanggapan dari Saurabh Dube pada tanggal 10 Mei 2022
Dear Guest, Thank you so much for taking the time to rate us. We hope the overall hospitality and service met your expectations. We look forward to welcoming you back. Warm Regards, Saurabh Dube General Manager

10/10 Sangat Bagus

VINCENZA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the facilities were up to date and in great condition. Food was excellent. Clean and all amenities. The staff arranged a guide for 4 hours and it was affordable and safe and quality.
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Saurabh Dube pada tanggal 15 Mar 2022
Dear Guest, Thank you so much for this review, it means a lot to us. I am delighted to note that you enjoyed your recent stay with us and indeed pleased to note that the overall hospitality, service and hygiene standards met your expectations. We look forward to welcoming you back. Warm Regards, Saurabh Dube General Manager

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff. Ready to please. Good breakfast buffet! Rooms were clean and in excellent condition!
Menginap 2 malam pada bulan Februari 2022
Tanggapan dari Saurabh Dube pada tanggal 1 Mar 2022
Dear Guest, Thank you so much for taking the time to review us, it means a lot to us. I am delighted to note that you had a pleasant stay with us and the overall hospitality and service met your expectations. I have passed on your kind words to the team. I, on behalf of my team, thank you for recognizing their efforts and appreciating it. I look forward to welcoming you back soon. Warm Regards, Saurabh Dube General Manager

10/10 Sangat Bagus

Vivek, Jersey City

Menginap 3 malam pada bulan Desember 2021

4/10 Buruk

Mandar

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Arpit

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A beautiful property with spacious rooms. The staff was really helpful and friendly. The best part was the roof top restaurant.
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari Saurabh Dube pada tanggal 19 Des 2021
Dear Guest, Thank you so much for sharing your feedback with us. It was an absolute pleasure to host you at the hotel. I am delighted to note that you had a pleasant stay with us and the overall hospitality and service met your expectations. Our endeavor will always be to exceed our guest’s expectations. I have passed on your mention to the team members and they are delighted to know their efforts towards making your stay memorable was appreciated. My team and I look forward to welcoming you back soon. Warm Regards,

8/10 Bagus

Karthikraja

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021
Tanggapan dari Saurabh Dube pada tanggal 4 Des 2021
Dear Guest, Thank you for taking time to rate us to Expedia. We are glad to note that overall hospitality, service and hygiene standards met your expectations. We look forward to welcoming you back.

10/10 Sangat Bagus

MANOJ

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent place to stay in Central Pune, courteous staff, good food at reasonable rates.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Swaroop Pattanaik pada tanggal 24 Agu 2021
Dear Mr. Manoj, Thank you so much for your valuable feedback, this helps us to take that extra step and ensure that we deliver our best in service.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was amazing and wonderful. Staff were incredibly thoughtful. rooms and amenities lovely. The area is not great but that's OK.
Menginap 4 malam pada bulan Desember 2019

10/10 Sangat Bagus

Dinesh

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
excellent !
Excellent hotel with superb service. The staff is extremely welcoming and ensure that you have a comfortable stay. Definitely one of the best in pune.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Sheraton Grand Pune pada tanggal 14 Mar 2020
Dear Dinesh, Thank you so much for your amazing review. We are glad that you liked our service and your stay was comfortable. We look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune.

10/10 Sangat Bagus

Arshad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will be coming back again
Good comfortable and excellent service
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Sheraton Grand Pune pada tanggal 14 Mar 2020
Dear Arshad, Thank you so much for your review. We are glad that you had a comfortable stay and you liked our services. We look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune.

10/10 Sangat Bagus

PRADEEP

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Sheraton Grand Pune pada tanggal 3 Mar 2020
Dear PRADEEP, Thank you so much for your rating. We look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune

10/10 Sangat Bagus

frederic

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superbe hotel
Exceptionnel accueil
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Tahrana pada tanggal 5 Feb 2020
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel

10/10 Sangat Bagus

Arun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I would love to go back!
Very quick and courteous! Multiple choices for the ‘good gesture’ breakfast though it was not included in the booking!
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Tahrana pada tanggal 5 Feb 2020
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel