View from room

Reviews of Grand Mercure Qingdao Airlines

4 out of 5
Grand Mercure Qingdao Airlines
No 46 Wenquan Rd Binhai Rd, Wen Quan Town - Ji Mo, Qingdao

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks it was good except no hot spring inside the room. Can you recommend a place that has it for our next booking
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
false advertising
The room and view of the sea were lovely, but the claim that the property is "on the beach" is not accurate. There is a private lagoon (no swimming) and the actual beach is down the street. The staff were very unhelpful about minor things like lending us a charging cable or bottle opener. The breakfast is not good and the location is quite far from everything.
Stayed 4 nights in Apr 2021
Response from Rita on 24 May 2021
Dear guests, thank you for choosing Grand Mercure Qingdao Airlines. It's a pity that we didn't get your satisfaction . Thanks for your valuable opinions, we have improved rental process, organize staff training to avoid the recurrence of such incidents, sincerely look forward to your coming again, witness our growth and progress, wish you a happy life!

2/10 Terrible

Verified traveller

Business traveller
Breakfast and dinner was poor. Shower had mould on the walls.
Stayed 2 nights in Sep 2019
Response from Rita on 26 Sep 2019
Dear Guest, Thank you for staying with us and taking your time to post valuable comments to us. We sincerely apologize for the unpleasant experience you encounter about the buffet and shower during the stay, your opinion is very important to us for further improvement. We will do a communication with the relevant departments for further improvement in future. We do apologize again and looking forward to welcoming your back for serve you again soon.

8/10 Good

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Well kept and Nicest hotel in that area.
Stayed 3 nights in Sep 2018
Response from Grand Mercure Qingdao Nanshan Resort on 9 Oct 2018
Dear guests, thank you for your praise. I'm glad you had a wonderful and an enjoyable day in the hotel, thank you for your support and give us the power of keeping improving and pursuing of excellence. Look forward to your next visit!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

SOONBOON

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
2달전 결제완료, 투숙시 숙박료 재요구
숙박 2달전에 호텔스닷컴에서 결제완료했는데 숙박요금이 입금되지 않았다며 숙박보증금 이외에 당일 숙박료 입금이 확인될때까지 또 숙박료를 또 내라고 해서 밤중에 1시간 넘게 로비에서 항의했음!
Stayed 1 night in Jan 2020
Response from Rita on 15 Jan 2020
Dear guest, thank you for staying in Grand Merle Qingdao Nanshan Resort.Generally guest will charge part of the deposit when checking in,thank you for your understanding and cooperation. We sincerely look forward to seeing you again.

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Rita on 16 Dec 2019
Dear Guest, Thank you for staying with us . We sincerely apologize for the unpleasant experience during the stay,.We will do a communication with the relevant departments for further improvement in future. We do apologize again and looking forward to welcoming your back for serve you again soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
職員不夠,要找職員查詢很困難。 交通不方便,離地鐵站太遠。 房間價錢頗貴。.................
Stayed 2 nights in Jul 2018

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jaebeom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Chih-Hung

Liked: Cleanliness, staff & service, room comfort
Mercury還是不錯的在Accor系列中,不過此地點太偏僻,服務人員也沒針對金卡會員給予Welcome drink與房間升級服務,算住過Mercury中服務不合格的
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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