Teras/patio

Ulasan untuk Hyatt House Raleigh North Hills

3 out of 5
Hyatt House Raleigh North Hills
160 Park At North Hills, Raleigh, NC

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 979 dari 1297 ulasan" "
Penilaian 8 - Bagus. 214 dari 1297 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 1297 ulasan" "
Penilaian 4 - Buruk. 27 dari 1297 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 1297 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,2/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Rodney

Traveler bisnis
Parking was a challenge.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Thomas

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

JAIME

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Clean nice area
Menginap 3 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 24 Apr 2024
Dear JAIME, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Lisa Ganzzermiller, GM

6/10 Cukup Baik

Richard, Greensboro

Bepergian bersama keluarga
Basic hotel room. Room showing some wear. Good location with restaurants within walking distance. Average value for the cost of room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 22 Apr 2024
Dear Richard, We always strive to provide our customers with an exceptional experience, and we apologize for falling short of your expectations. Your feedback is highly appreciated, as it helps us identify our strengths and areas for improvement. Thank you for taking the time to write your review. Sincerely, Lisa Ganzzermiller, GM

8/10 Bagus

Steven

Bepergian bersama teman
Convenient to a number of venues
Menginap 3 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Dear Steven, It sounds like you enjoyed yourself during your time with us! Thank you for this review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Raleigh again soon. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Hakeem

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great stay peaceful environment
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 1 Apr 2024
Dear Hakeem, We love seeing five stars when our guests leave a review. Thank you so much for complimenting the environment at our Hyatt House, and please consider a return visit. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Charlesa, Fuquay Varina

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great customer service, clean, quiet spacious and so many great restaurants in walking distance!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 18 Mar 2024
Dear Charlesa, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and clean accommodations all helped make your Raleigh trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Dominique

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Always love it
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 18 Mar 2024
Dear Dominique, Glad to hear it! Thank you for taking time out of your busy day to let us know that you continue to enjoy yourself here. We strive to provide a great experience and appreciate your kind words and repeat business. Best, Lisa Ganzzermiller, GM

8/10 Bagus

Karen

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I booked a King room, found out the room has no bath. Water in a shower was not warm enough to take a shower. I couldn't believe it! Overall comfortable rooms, the cleanliness of bathrooms struggled a little.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 9 Mar 2024
Dear Karen, Thank you for choosing us. I'm very sorry that you experienced issues with water temperature. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 Bagus

Shanta

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice weekend getaway! Loved the clean rooms. However the shower need a bit more TLC and the breakfast was not good
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 22 Feb 2024
Dear Shanta, We are thrilled to hear that we provided you with a great stay overall. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Mya C

Disukai: Kebersihan, kenyamanan kamar
From check in to check out everything was great! Everyone was very friendly and accomodating. Anthony came on after I checked in and assisted me so much! I was celebrating my birthday and needed his help with some things as friends were coming to visit me. I was relieved and the night was successful! I will definitely stay there again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
Dear Mya C, First and foremost, Happy Birthday! We are honored anytime guests choose our Hyatt House to celebrate a special occasion. It is lovely to hear that your visit was relaxing and made more special by our attentive staff. Best wishes to you, and we hope to welcome you back again next year. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Jodi

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Our favorite place to stay in Raleigh. Large, spacious rooms and dog friendly so we can bring our furry baby with us!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 16 Feb 2024
Dear Jodi, Sincere thanks for being a return guest and taking the time to share this review. It's encouraging to know that your stays are pleasant thanks to our spacious, dog-friendly accommodations. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Kenya

Disukai: Kebersihan, kondisi & fasilitas properti
Great staff very friendly and easy to talk to.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
Dear Kenya, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Kristen

Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Jill

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Great shower
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 10 Feb 2024
Dear Jill, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Lisa Ganzzermiller, GM

4/10 Buruk

Karen

The hotel did not honor our reservation made last October. We were bumped to a different hotel down the street
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 10 Feb 2024
Dear Karen, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 Bagus

ASHLEY

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Phillip

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Easy check in, friendly
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 4 Feb 2024
Dear Phillip, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Lisa Ganzzermiller GM

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
We really enjoyed the hotel. The convenience of all of the surrounding shopping and restaurants was just what we wanted.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
Dear Anonymous, It's great to have an abundance of fantastic restaurants and attractions within a few minutes of our beautiful Hyatt House. Thank you for sharing your positive review and for recommending our property as a great place to stay in Raleigh. We hope to see you soon and have the chance to welcome you back. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Konstantinos

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manisha Clark pada tanggal 25 Feb 2024
Dear Konstantinos,Thank you for the 5/5 review. We cant wait to host you again the next time your travels bring you into the area.

10/10 Sangat Bagus

Ernest

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manisha Clark pada tanggal 25 Feb 2024
Dear Ernest,Thank you for your review and for choosing Hyatt House Raleigh in North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 Sangat Bagus

Catherine

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manisha Clark pada tanggal 25 Feb 2024
Thank you for your 10/10 review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

2/10 Sangat Buruk

Dominic

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 9 Jan 2024
Dear Dominic, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lisa Ganzzermiller, GM

4/10 Buruk

Kathryn

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 9 Jan 2024
Dear Kathryn, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Semeka

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The gentleman at the front desk was friendly and informative as he checked me into the Hyatt Place. This is important as a women of color, I appreciate the fact that he made me feel welcomed.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 9 Jan 2024
Dear Semeka,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Lisa GanzzermillerGeneral Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Poor customer service
The hotel overall was very modern and stylish looking, but has no parking. The problem was they moved me 3 times upon my arrival.Yhe first room was out of order and freezing. the second room had a strange, strong odor and the microwave didn't work. Finally, they put me in a third in a room that had no problems. But housekeeping never came. When I asked about being comped for the room fiasco, they told me if I made my reservation through them, They would have given me a free night. What does that have to do with anything? That's a poor excuse for bad customer service. I won't be staying at Hyatt again.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 9 Jan 2024
Dear Anonymous, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Davonte

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manisha Clark pada tanggal 25 Feb 2024
Hi Davonte! Thank you for your review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 Sangat Bagus

Joshua

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The staff was excellent and the facility and room were superb and spotless. I enjoyed my Christmas in Raleigh and they made it stress free! Thank you again and sorry about the accident my pup had in front of the door😂
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 1 Jan 2024
Dear Joshua, Thank you for taking the time to share your experience and for recommending our hotel! We are delighted to know that our accommodations were satisfactory and we appreciate you choosing to stay with us. We look forward to welcoming you back for another high-quality stay soon. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Christopher

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Good hotel in quiet shopping/dining area
Very pleasant stay, including eating dinner at the restaurant across the street and shopping at large grocery down the street. But hotel room windows' roller shades allowed light to come in over the top of the shades during the night (room faced street and building lights) and in the morning.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 1 Jan 2024
Dear Christopher, I am ecstatic to know that your stay was exceptional overall. We appreciate your compliments as well as your suggestions for improvement, as they all help us to identify how we can get better. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Lawanda

Disukai: Kebersihan, kenyamanan kamar
All of the front desk receptionist was very nice. They deserve a raise
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 28 Des 2023
Dear Lawanda, Our team is made up of kind, friendly people. Thank you for taking the time to share this positive review and acknowledge our excellent team. We look forward to your return visit. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Lisa

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The rooms were very good size which we were happy about since we needed to stay after a surgical procedure. Many walkable restaurants was a plus. The bed was extremely comfy!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 22 Des 2023
Dear Lisa, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our spacious rooms, great location, and comfy beds. I will be sure to share your kind comments with our associates as they strive to provide exceptional guest experiences. I appreciate you taking the time to write. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

james

Disukai: Kebersihan, kondisi & fasilitas properti
Love the property location
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 20 Des 2023
Dear james, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hyatt House. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Lisa Ganzzermiller, GM

10/10 Sangat Bagus

Kathryn

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

ALBERT

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Alethia

Bepergian dalam rombongan
Overpriced
To me personally with hotel is overpriced. Maybe they charge the price they do for the location. The lobby is nice, but the rooms are dated. The cleaning of the room was sloppy. I wouldn’t return.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 19 Des 2023
Dear Alethia, I'm sorry that you did not find us a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

4/10 Buruk

James

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Not great. Tons of noise outside, thumping subwoofers and race car exhaust systems. Tons of noise inside, a whole floor of loud mouths, maybe it was bad luck. Uncomfortable beds. Dirty linens for the pull out couch. Rude guests in and out of their rooms all night long. I wouldn’t stay again, even if they paid me to.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 20 Des 2023
Dear James, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hyatt hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide the best hotel stay in town. We hope you will come back for an improved experience on a future trip. Sincerely, Lisa Ganzzermiller, GM

6/10 Cukup Baik

Shiffon

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 14 Des 2023
Dear Shiffon, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Lisa Ganzzermiller General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Good location and clean hotel. The rooms need better pillows, the ones we had immediately flattened to near nonexistent upon laying on them. Not really with the price.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 11 Des 2023
Dear Anonymous, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Lisa Ganzzermiller General Manager

6/10 Cukup Baik

Andrea

Disukai: Kondisi & fasilitas properti
It was a nice place to stay and conveniently located in north hills, but the staff could use some training. Despite the do not disturb sign on the door housekeeping kept knocking and tried to pressure me to check out an hour before the actual checkout time. Super annoying as I was on a work conference call.
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 5 Des 2023
Dear Andrea, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Lisa Ganzzermiller General Manager

6/10 Cukup Baik

Tami

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Menginap 4 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 5 Des 2023
Dear Tami, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

10/10 Sangat Bagus

Stacey

Disukai: Kebersihan, kondisi & fasilitas properti
Great personable staff
Menginap 2 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 28 Nov 2023
Dear Stacey,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Lisa GanzzermillerGeneral Manager

4/10 Buruk

Madie

Menginap 2 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 21 Nov 2023
Dear Madie, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Lisa Ganzzermiller General Manager

10/10 Sangat Bagus

Jordan

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Anita

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I loved this hotel. Wonderful stay. The only problem the young lady working the front desk when we arrived and also when we checked out. Was very rude. She seemed to feel it was painful to speak and did not want to be bothered. Everyone else was very friendly.
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 12 Nov 2023
Dear Anita,Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best,Lisa GanzzermillerGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 11 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 30 Nov 2023
Dear Anonymous, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lisa Ganzzermiller General Manager

10/10 Sangat Bagus

EUGENE J

Disukai: Fasilitas
Comfortable accommodations
Menginap 2 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 8 Nov 2023
Dear EUGENE J, Providing you with exceptionally comfortable accommodations was our pleasure! Thank you for choosing our Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Lisa Ganzzermiller General Manager

10/10 Sangat Bagus

Giorgio

Menginap 5 malam pada bulan Oktober 2023

6/10 Cukup Baik

William

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 27 Okt 2023
Dear William, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Lisa Ganzzermiller General Manager

10/10 Sangat Bagus

Fang, City of Industry

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Quiet and safe. Plenty of parking.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 23 Okt 2023
Dear Fang, Thank you for your lovely review and recommendation. I’m glad your stay was restful, and I appreciate you acknowledging our excellent amenities. We look forward to seeing you again upon your return to the area. Best, Lisa Ganzzermiller General Manager