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Reviews of stayAPT Suites Raleigh Durham RTP

2.5 out of 5
stayAPT Suites Raleigh Durham RTP
1009 Lower Shiloh Way, Morrisville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 96 reviews" "
Rating 8 - Good. 26 out of 96 reviews" "
Rating 6 - Okay. 6 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 7 out of 96 reviews" "

8.8/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Liked: Cleanliness, amenities, property conditions & facilities
I loved StayAPT! I will definitely be staying here again! Check-in and check out was an easy process, staff was nice and the other guests were also friendly! I didn’t want to leave! I wish I could have made it my home for awhile!

10/10 Excellent

Joseph

Business traveller
Front desk representative was great. Good little cozy hotel to stay at
Stayed 7 nights in May 2024

2/10 Terrible

Abdullah

Stayed 3 nights in Feb 2024
Response from stayApt RTP Team on 12 Mar 2024
Abdullah, thank you for your honest feedback. We're also happy you chose to stay with us again after an unsavory experience. I hope we can keep earning your business and providing excellent stays for your next trip to RTP.

10/10 Excellent

tony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from stayApt RTP Team on 12 Mar 2024
Tony, It was a pleasure hosting you. We hope to see you again when you're in the RTP area! When you stay, stayApt!

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, room comfort
Enjoyable stay
The unit was spacious, and the property had almost a beach condo fee to it, despite being in a hotel district near the airport.
Stayed 1 night in Feb 2024
Response from stayAPT on 14 Feb 2024
Thanks for your feedback, Curtis — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

8/10 Good

Bryan

Stayed 4 nights in Dec 2023
Response from Justin on 15 Jan 2024
Thanks for your feedback, Bryan — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Justin on 21 Dec 2023
Thanks for your feedback, Steve — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Justin on 21 Dec 2023
Anna,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for yourkind words!

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, room comfort
Love the room
Stayed 2 nights in Nov 2023
Response from Justin on 26 Nov 2023
Steve,I appreciate the time you took to share your experiencewith us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for your kind words!

10/10 Excellent

Yasmine

Stayed 2 nights in Nov 2023
Response from QR on 21 Nov 2023
We would like to thank you for choosing to stay at Stay APT. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel. Stay APT Hotel is devoted to providing excellent service and feedback .

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Great place to stay and reasonably place
Stayed 2 nights in Nov 2023
Response from QR on 16 Nov 2023
We would like to thank you for choosing to stay at Stay APT. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel.

10/10 Excellent

steve

Stayed 2 nights in Nov 2023
Response from QR on 16 Nov 2023
We would like to thank you for choosing to stay at Stay APT. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel.

8/10 Good

Macario

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Easy to access it and clean!
Stayed 2 nights in Nov 2023
Response from QR on 16 Nov 2023
We would like to thank you for choosing to stay at Stay APT. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel.

10/10 Excellent

Mamie

Liked: Cleanliness, amenities, property conditions & facilities
This was a nice clean place to stay. The only problem was that it didn’t have enough cookware.
Response from QR on 16 Nov 2023
We would like to thank you for choosing to stay at Stay APT On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel. Stay APT is devoted to providing excellent facilities and amenities, I do apologize for any inconvenience.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodations for our family of 6! Suite was very comfortable and spacious, had everything needed for our stay. Great communication from the property, great location and price point. Would definitely stay here again!
Stayed 2 nights in Nov 2023
Response from QR on 16 Nov 2023
We would like to thank you for choosing to stay at Stay APT. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel. Thank you again

10/10 Excellent

Macario

Business traveller
Liked: Cleanliness, property conditions & facilities
Spacious room
Stayed 2 nights in Oct 2023
Response from Justin on 2 Nov 2023
Thanks for your feedback, Macario — your opinionmeans a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Conveniently located and quiet. Nice to have a kitchen!
Response from Justin on 2 Nov 2023
Deborah, thank you for sharing your experience with us here. I’m proud of our staff for following through on our commitment to meet a high standard for your stay here. I’ll be sure to commend them for a job well done. I hope you’ll stay with us again. Thank you for choosing stayAPT Suites!

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is perfect for a long-term stay. The property manager on-site was a great host, always around and willing to help. At the same time, several items in the room didn’t work properly and were not addressed. Regardless, we would return and recommend the property. Thank you, Justin!
Stayed 10 nights in Sep 2023
Response from Justin on 12 Oct 2023
Thanks for your feedback, Krista — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

6/10 Okay

Kurtis

Business traveller, Travelled with pets, Travelled with partner
Liked: Amenities
Seems like a newly renovated place, however, everything seems slapped together cheaply. Courtyard motel style apartment complex. The app key did not work. The headboard lights were broken. The beds were just okay. The toilet ran 247. We were on ground level and large cockroach just appeared in the middle of our room and smaller bugs somehow got in as well. Will not be staying again.
Stayed 4 nights in Oct 2023
Response from Justin on 12 Oct 2023
I appreciate that you took the time to share details of your recent stay with us at stayAPT Suites, Kurtis. I’m so sorry for the experience you had. We strive to provide a comfortable, pleasant experience for all guests. We’d love to have another chance to demonstrate what our brand of hospitality is all about. Again, thanks for your feedback.

2/10 Terrible

Tricia

Disliked: Room comfort
Overrated
We stayed here while waiting on our home to be finished. The building is still new and that helps with the cosmetic appeal. The courtyard and other community facilities are decent enough. Our room was a decent size and was not clean but we cleaned on arrival and didn’t see a need to notify management as I would have cleaned it irregardless. However, management is poor. They do not like you to pay online so they have disabled most of these options. They had multiple vehicles vandalized during the month and a half of our stay. At least one daily as of late. They had a car stolen. They do not have cameras and have multiple signs posted that they are not responsible for damage or theft of property. They also have windows busted out of the building that have been that way for a couple of weeks. It seems nobody is interested in repairing. The housekeeping staff is very rude and there is rarely anybody in the office if needed. Justin seemed friendly on the surface but did not seem interested in resolving any issues as far as vehicle vandalism or being kind to his guests. Some paid online and he would cancel the reservation and kick them out. I am not sure what the situations were for each guest but I do know it seemed to happen a lot and always was loud and eventful. I never had any of my reservations cancelled but due to the other factors listed above we decided to finish our wait at another extended stay facility until our home is ready for move in.
Stayed 7 nights in Sep 2023
Response from Justin on 8 Oct 2023
I appreciate that you took the time to share details of your recent stay with us at stayAPT Suites, Tricia. I’m so sorry for the experience you had. We strive to provide a comfortable, pleasant experience for all guests. We’d love to have another chance to demonstrate what our brand of hospitality is all about. Again, thanks for your feedback.

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, safe, and secluded.
Stayed 2 nights in Sep 2023
Response from Justin on 2 Oct 2023
Jake,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for your kind words!

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Justin on 2 Oct 2023
Steve, thank you for sharing your experience with us here. I’m proud of our staff for following through on our commitment to meet a high standard for your stay here. I’ll be sure to commend them for a job well done. I hope you’ll stay with us again. Thank you for choosing stayAPT Suites!

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, room comfort
love this place
Stayed 2 nights in Sep 2023
Response from Justin on 23 Sep 2023
Steve,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for yourkind words!

10/10 Excellent

Felita

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Loved the stay@ StayAPT
Clean, comfortable family-friendly. Staff is great as well
Stayed 14 nights in Aug 2023
Response from Justin on 3 Sep 2023
Felita,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for your kind words!

2/10 Terrible

Brian

Disliked: Cleanliness, room comfort
Dont waste your time.
No one is ever in the office. We waited a hour along with other people to check in. The place was under construction. We couldn't leave are rooms because of it. Are room smelled of industrial pain. I was kicked out for smoking outside of the building. The manager lied about smoking in the building. They kicked both me and my wife out days before are booking was over and refused refund. I highly do not recommend this property.
Stayed 7 nights in May 2023
Response from Justin on 3 Aug 2023
I am so sorry you are disappointed with you stay. We are a 100% smoke free facility and that does include our courtyard. We did have painting going on to keep our property fresh and new and apologize that you were inconvenienced. Our staff is committed to offering the best possible service to all guests and we apologize that you did not feel that way. Thank you for staying with us and best wishes.

10/10 Excellent

Joycesonia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2023
Response from Justin on 30 May 2023
Thanks for your feedback, Joycesonia — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is new, everything is very clean, it is safe, the parking for cars is spacious and safe. But the only thing that we didn't like is that if you stay on the first floor and you have noisy people in the room on above you, you can't sleep all night because you feel everything
Stayed 2 nights in May 2023
Response from Justin on 18 May 2023
Thank you for bringing this to my attention, Tania. We strive to provide a peaceful, comfortable experience, and I apologize we were not able to do that for you on your recent visit. I hope you’ll return and give us another chance.

2/10 Terrible

Marcellus

Stayed 7 nights in Mar 2023
Response from Justin on 28 Apr 2023
I don’t see that you stayed at our hotel. Please reach out directly if we can do anything to assist you.

10/10 Excellent

Dedra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Justin D on 29 Mar 2023
Thanks for your feedback, Dedra — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

8/10 Good

Hasaad

Liked: Cleanliness, property conditions & facilities
The manager Justin was a great host… I wouldn’t mine coming back… ps, He is on top of it when it comes to quiet time after 9 pm
Stayed 2 nights in Mar 2023
Response from Justin on 24 Mar 2023
Hasaad,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for yourkind words!

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The kitchen amenities was a great plus, and not requiring a 5 day or more stay.
Stayed 2 nights in Mar 2023
Response from Justin on 21 Mar 2023
Thanks for your feedback, Sheila — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Dog friendly!
This was a good stay. We brought our dog and they were accommodating and placed us on the 1st floor. They had a laundry room which turned out to be helpful. Looks new and in a newer neighborhood. Would stay here again.
Stayed 4 nights in Mar 2023
Response from Justin D on 19 Mar 2023
I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for yourkind words!

10/10 Excellent

Latisha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2023
Response from Justin on 16 Mar 2023
Latisha, thank you for sharing your experience with us here. I’m proud of our staff for following through on ourcommitment to meet a high standard for your stay here. I’ll be sure to commend them for a job well done. I hope you’ll stay with us again. Thank you for choosing stayAPT Suites!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Outstanding
Justin the General Manager contacted me prior to arrival to check on our arrival time as the front desk closed at 5:00pm. If we were arriving later than that he wanted to ensure we were taken care of. The room was as advertised and any small needs we had as a family were met immediately and with a smile. If you are staying in the RDU area, stay here.
Stayed 2 nights in Feb 2023
Response from Justin on 17 Feb 2023
Michael,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for yourkind words!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious.
Stayed 2 nights in Oct 2022
Response from Justin on 20 Oct 2022
Thanks for your feedback, Jennifer — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

8/10 Good

Richardean

Travelled with group
Liked: Amenities, property conditions & facilities
Justin, general manager very nice. Property just as pictures online with amenities. Courtyard very nice some issues in room not vacuum, some dust and crumbs in chairs at bar in kitchen, and it was a terrible smell in stairwell. But overall the location and stay was good. Hoping on our next visit these issues will be taken care of.
Stayed 3 nights in Oct 2022
Response from Justin D on 10 Oct 2022
Richardean,I’m sorry we didn’t meet your needs for this stay. We will address this issue with our staff and determine ways to prevent this from happening. Again, thanks for your comments and I hope to have a second chance to earn your business.

6/10 Okay

Elijah

Stayed 8 nights in Sep 2022

10/10 Excellent

Craig

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed at stayApt for 3 weeks, 745 a week including taxes,fees. Full kitchen with separate bedroom. Decent Wi-Fi. Room entry into the courtyard. Plenty of cats, dogs, children around. I wish my house was this quiet. Lush walkable neighborhood. So I’m thinking, at this price with utilities, no lease, could this be a long term living solution. Just saying.
Stayed 7 nights in Aug 2022
Response from Justin D on 6 Sep 2022
Craig,I appreciate the time you took to share with us how much you enjoyed your stay. It reinforces our commitment to provide a clean, comfortable place for our guests. I look forward to sharing your positive comments with our staff, who take great pride in their work.

6/10 Okay

John Eugene

Liked: Cleanliness, amenities, property conditions & facilities
A few things were not as good as my last reservation las Spring. 1) the stopper in the bathroom sink was not working, 2) one day we had NO hot water, 3) ab, there are onlu 2 habdicap parking spaces--there are only 2--and there were 4 customers try to share the 2 parking spaces.
Stayed 7 nights in Aug 2022
Response from Justin on 20 Oct 2022
I appreciate that you took the time to share details ofyour recent stay with us at StayAPT Suites, John. I’m so sorry for the experience you had. We strive to provide a comfortable, pleasant experience for all guests. We’d love to have another chance to demonstrate what our brand of hospitality is all about. Again, thanks for your feedback.

8/10 Good

Mitesh

Stayed 7 nights in Aug 2022

8/10 Good

Breanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish it would have been made more apparent that there was not an elevator on the property. I came to Raleigh for surgery and would have reconsidered staying here at I known.
Stayed 10 nights in Jun 2022
Response from Justin D on 1 Jul 2022
I appreciate that you took the time to share details of your recent stay with us at stayAPT Suites, Breanna I’m so sorry for the experience you had. We strive to provide a comfortable, pleasant experience for all guests. We’d love to have another chance to demonstrate what our brand of hospitality is all about. Again, thanks for your feedback

8/10 Good

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Parking lot is too small. When I was there, the property was fully booked, and cars were parked not just in all the marked spaces, but in the areas marked for loading zones, etc. -- everywhere the curb wasn't painted red. I was lucky I didn't have to park in the hotel across the street and hope I didn't get towed.
Stayed 4 nights in Jun 2022
Response from Justin D on 25 Jun 2022
Thanks for your feedback, Jim — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

6/10 Okay

Shaunte

Liked: Room comfort
Disliked: Cleanliness
Its okay
The stay was okay. A little disappointing. Sheets on bed had a huge stain, parking lot ran out of parking spaces, and there were little dead warms inside bathroom. Ive stayed before with no issues this time a little disappointing
Stayed 2 nights in Jun 2022
Response from Justin D on 23 Jun 2022
Shaunte, I’m sorry we didn’t meet your needs for this stay. We will address this issue with our staff and determine ways to prevent this from happening. Again, thanks for your comments and I hope to have a second chance to earn your business.

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2022
Response from Justin D on 18 Jun 2022
Daniella, I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for your kind words!

2/10 Terrible

Sherice

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
My room was has not been cleaned and my staybis 14 days. Management gave excuses as to why but no solutions. The workout area has no cleaning solution, towels, and the bathroom was locked for 4 days. They doors leadinging outside do not close so the temperature was 89 in there. I ran on the treadmill and almost passed out since it was so hot. Great building but managed poorly to say the least. And there was people smoking weed outside on multiple occasions
Stayed 7 nights in Jun 2022
Response from Justin D on 18 Jun 2022
Customer service is so important to us here at stayAPT Suites, Sherice, and I’m sorry we didn’t live up to our standard during your recent visit. Thank you for bringing this to my attention so that I may address my staff to determine how to avoid this from happening again.

10/10 Excellent

Erika

Liked: Cleanliness, room comfort
Great stay
It was nice to have everything we needed so we did not have to eat out each night. The General manager was extremely helpful when we asked if we could extend our stay.
Stayed 5 nights in Jun 2022
Response from Justin D on 15 Jun 2022
Erika, I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for your kind words!

8/10 Good

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Eunjoo

Stayed 2 nights in May 2022

2/10 Terrible

gladis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest stay ever! The bathroom,sheets and even floor looked like no one cleaned it. I had hair in my sink !!! It was grossss!!!!
Stayed 7 nights in Apr 2022
Response from Justin D on 7 May 2022
Gladis, I’m sorry we didn’t meet your needs for this stay. We will address this issue with our staff and determine ways to prevent this from happening. Again, thanks for your comments and I hope to have a second chance to earn your business.

10/10 Excellent

John Eugene

Liked: Cleanliness, amenities, property conditions & facilities
It was easy accessible off I-540. It provided the space that I needed--except that there was not a handicap suite with a walk in shower--and the bathroom did not have safety bars in the bathtub/shower.
Stayed 17 nights in Apr 2022
Response from Justin D on 29 Apr 2022
John, Thank you for sharing your experience with us here. I’m proud of our staff for following through on our commitment to meet a high standard for your stay here. I’ll be sure to commend them for a job well done. I hope you’ll stay with us again. Thank you for choosing stayAPT Suites!