What time is check-in at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews, Deals & Photos 2025

Q: Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Q: Is The Balkan Jewel Resort, Trademark Collection by Wyndham pet-friendly?

No, pets are not allowed at this property.

Q: Where is The Balkan Jewel Resort, Trademark Collection by Wyndham located?

Located near the slopes, this Razlog hotel is in the mountains and within 9 mi (15 km) of Paisii Hilendarski Historical Center, Bansko Gondola Lift and Bansko Ski Resort. SkiBansko by Traventuria and Vihren are also within 9 miles (15 km).

8/10 Good

Fanny

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.

Stayed 1 night in Oct 2024

6/10 Okay

Adar

10 Aug 2024

Disliked: Staff & service, property conditions & facilities

Nice place

We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.

Stayed 8 nights in Aug 2024

2/10 Terrible

Wan Ju

7 Jun 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The room is not updated. Mattresses are too old with spring coil noise once you sit on. Room is big but many things are out of orders such as bedside table lights are not on, no power charging sockets. Shower is very small.

Stayed 1 night in May 2025

8/10 Good

eric

3 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand appart et chouette piscine interieure

Stayed 1 night in May 2025

4/10 Poor

Yordan

6 Mar 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect.

Stayed 8 nights in Feb 2025

4/10 Poor

Tina

22 Feb 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down.

Stayed 7 nights in Feb 2025

6/10 Okay

Adnan

3 Feb 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

gut

Stayed 3 nights in Jan 2025

2/10 Terrible

Fisnik

8 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever!

This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome. The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable. The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.

Stayed 3 nights in Jan 2025

10/10 Excellent

Lyubomir

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property. Will be back! Thank you

Stayed 5 nights in Jul 2024

6/10 Okay

Per

23 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Cheap, clean and ok good food.

Stayed 1 night in Jul 2024

10/10 Excellent

Veselka

10 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.

Stayed 1 night in Jun 2024

8/10 Good

igor

26 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.

Stayed 1 night in Aug 2023

10/10 Excellent

Maike

5 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr erholsam, idyllische gelegen am Rande des Piringebirge. Schöne Poolanlage, sowohl innen als auch aussen. Frühstück reichhaltig.

Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

31 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.

Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveller

7 Jan 2020

Disliked: Cleanliness, staff & service, property conditions & facilities

the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!

Stayed 3 nights in Jan 2020

6/10 Okay

Sergey

12 Feb 2018

Liked: Cleanliness, staff & service

Так себе номер. В спальне нет телевизора, в гостиной очень маленький. В ванной комнате не повернуться, очень тесная.

Stayed 2 nights in Feb 2018

10/10 Excellent

Kwok

30 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed for a weekend ski

Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.

Stayed 2 nights in Jan 2018

4/10 Poor

Emmanouil

1 Jan 2018

Liked: Cleanliness, room comfort

Good budget stay at bansko area

nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.

10/10 Excellent

Vasiliki

28 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Μια υπεροχη διαμονη!

Το ξενοδοχειο ειναι εξαιρετικο με πολυ ομορφα και ζεστα δωματια!Φανταστειτε πως ειχαμε τζακι στο δωματιο μας και δεν χρειαστηκε καν να το αναψουμε λογω της αρκετης ζεστης που επικρατουσε!Ο χωρος του σπα πολυ καλος και καθαρος οπως επισης και το εστιατοριο!Το Μπανσκο βρισκεται 7 λεπτα μακρια με το αυτοκινητο!Θα ξαναπηγαιναμε σιγουρα!

Stayed 5 nights in Dec 2017

4/10 Poor

Verified traveller

11 Oct 2017

Liked: Cleanliness, room comfort

Wouldn't recommend it

The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.

Stayed 2 nights in Oct 2017

10/10 Excellent

Nour Hussein

17 Apr 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely please and food

Very good condition and nice people the location is also amazing

10/10 Excellent

Verified traveller

17 Apr 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nettes hotel in razlog, in nächter näher zu bansko

Es war ein schöner Aufenthalt, Zimmer sehr komfortabel. Die Badelandschaft schön jedoch hätten Säuberugsgegenstände aus der Badelandschaft entfernt werden sollen, jene stören etwas das Gesamtbild.

10/10 Excellent

Stefan & Abbie

5 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.

10/10 Excellent

Verified traveller

28 Dec 2016

Liked: Staff & service, property conditions & facilities, room comfort

Value for money..

Very nice big rooms...inside swimming pool good it could be more hot,the steam bath and the sauna very nice...at the restaurant the food a la carte was good,the brekfast has only the basic...

8/10 Good

Stergios

27 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value formoney

value for money

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