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"We arrived before the check in time and no one was there. The bar that supposed to assist with the checking in was closed for the season. Our stay was supposed to be at the end of April. A note to call phone numbers was left behind. We couldn’t call as we didn’t have access to international line. The entrance to the property was dark and had a bad smell. The rooms were located up a staircase covered with old carpet. The room had the keys on the doors while no one was around. We didn’t go inside the rooms so I can’t comment on their condition. We wondered around town looking for another place to stay. There were plenty of places available even less expensive and much better than this place. We went back to the property around 3:30pm and still no one was there . So we decided to leave and moved to a luxurious B&B less expensive than this place. We used their phone to call The Arch guesthouse to let them know what happened and the reason for our departure. The man answering the phone kept insisting that the place is in good condition and that someone was there at the start of the checking time, at 3pm. We were charged for the 2 nights that we had booked for."

"The hotel was incredibly charming! The rooms are comfortable and clean and the staff were beyond friendly and helpful. The breakfast was delicious. My partner and I both said we’ll return for a longer stay next time!"

"Staff were very friendly and helpful. Wildes Restaurant was very enjoyable for breakfast and dinner. Just a couple of criticism, the breakfast order of eggs benedict was served on toasted sour dough which was very difficult to cut through and chew and spoiled the enjoyment of it. I believe that traditional English muffins are a better choice to serve eggs benedict on. Although the rack of lamb was beautifully cooked it still required a steak knife to cut it , but this was not provided. Disappointed with our lunch in the bar area. Beef fat chips were horrible, the fish batter and fish was overcooked. Found the very noisy pipe hammer in our bedroom every morning between 5 a.m and 6 a.m. to be very alarming and annoying. The bar dining area furniture was looking tired and not very clean."

"Great location in Cong. Close to everything. Parking wasn't a problem. Very friendly staff. Good breakfast. The only advice is that they don't have an elevator/lift. If you're on the second floor, you will have to haul your luggage up a narrow flight of stairs. Also, like most places in Ireland, no wash clothes. "

"We had a beautiful waterview room. The room was beautiful. I only wish we had more time! The falcon walk with Collin and Mary was more than we hoped for. It is as the book says "one of the thousand things to do before you die". The afternoon tea was delightful. We also had dinner in the Dungeon Room. The front desk did all our reservations before we arrived. We are looking forward to a return trip!"

"Laundry was clean. Bar was pretty average. The staff were not working with much to be honest. "

"Beyond amazing!"

"Fantastic location, excellent staff and service, old world feel"

"nice hotel with restaurant."