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"Valet parking is nice. The location is convenient to Mayo Clinic and Methodist Hospital. Shopping is close by if you need a break. The staff is generally nice. Body wash was out in the room and Kleenex when we arrived and we had to call down for that. Room temperature control was great. One issue is the noise. Even with a set time that guests should respectful to others and quiet down, it isn’t adhered to. On our second stay, when we called the front desk, they offered to call the police. It would seem much more reasonable to just send security to say “hey, these are the rules, watch your kids and don’t let them run all over with out you up and down halls slamming doors..” Then sent security who was very lax about it- we watched / listened and it was never going to be taken seriously. Some of us are not here for for play and to enjoy the city, we are here with serious medical conditions, or spending hours and days at the hospital with a very sick loved one; in these cases sleep is something needed and coveted. Maybe ask guests the purpose of their stay when booking them and place them on floors that make sense. It seems highly inconsiderate to put someone in a horrible and exhausting situation to deal with the inconsiderate guests when some of us truly just want to sleep. Even with ear plugs, air on, and a fan- the doors and walls are paper thin. I’m not sure we’ll stay again even tho we have many future medical trips. It’s really frustrating."

"The whole hotel needs a facelift. Staff was friendly and helpful, everything else was in major need of updates. "

"Staff was very nice and the room was very pleasant"

"The room was clean and the staff was very helpful"

"Excellent "

"The pool was perfect for kids, there was a separate zero depth pool for small children and the other pool has a water slide and basketball for older kids. The arcade was nothing special. It just had the machines kids win little prizes from, and just two games. We ate in the restaurant twice and the food was great and staff was fantastic. The hotel was clean, our room recently updated and poolside which was convenient. Overall a great place. "

"This was your second time staying here. Our first time we were in a pool side room and it was fine. Our second time thr tub wouldn’t drain. I went to the front desk. The front desk employee was so rude about it. The hot tub wasn’t “hot” and they do not enforce the 15 people in the hot tub rule even though they have staff in there. There were a TON of kids in the hot tub. And the jets didn’t work. "

"The staff is incredibly friendly and accommodating. A free shuttle to Mayo Clinic stops right outside the front lobby doors, Mayo St. Mary's Hospital is just across the street, and there are several restaurant options in walking distance from the property. The kitchenette in the suite, complementary guest laundry room, Monday thru Thursday light suppers, and daily breakfast make Aspen Suites ideal for longer stays. My only complaint is that it is not a quiet hotel. Hearing people walking around, doors opening/closing loudly, toilets flushing, etc. wasn't conducive to a good night's sleep. I'd recommended bringing a white noise machine to drown it out."

"The hotel had pieces of wood propped into the window tracks on our room and many others to keep the window closed. There also was a strong smell of Marijuana in the hallway to our room. My daughter and I didnt feel safe so we left and found another room in town."