6/10 Cukup Baik
Sheree
Bepergian bersama keluarga
25 Okt 2025
Upton arriving to the hotel, it met our expectations, modern, clean and welcoming. However after a few days issues with the hotel started to unfold.
The 'hot' food served in the buffet was always cold. This became a concern so we avoided it as much as possible.
Bar service was slow, often queuing for over 15min+ for a drink.
The cocktail menu was limited and the standard of cocktails being poor often being given drinks half filled or not made well, which made them undrinkable
Most of the al a carte restaurant we ate in where great, however we found booking these difficult. We had a party of 9 across three rooms and had to book reservations with concierge on our first day to secure dining. We couldn't get into any the first two days due to availability, but when attending the restaurants we had booked these where almost empty at times
We had booked an executive suite our shower leaked and would flood the room if a few towels weren't put down under the shower door
The ceiling in the walk in wardrobe started to leak and water from the air-conditioning unit leaked onto my clothes. It took maintenance 4 hours to respond while water kept coming down
The hotel offered to launder my clothes which i didn’t receive back until 10pm & inspection most of the clothes were damp.
There was a leak outside our bedroom, there was visible mould on the wall and water all over the floor which didn’t get cleaned up
I wouldn't consider this to be a 5* hotel
Sheree
Menginap 9 malam pada bulan Oktober 2025
