Search Hotels Near Riverwalk Plaza Shopping Center, Charleston

"I stay at this Embassy Suites (Charleston, WV) frequently and there tends to be some type of problem when I check in. I like to book a double room (non-assessible) through 3rd party sites; however, when I check in, the staff likes to give me whatever room they have left over and their excuse is they can't guarantee room selection when it's booked through 3rd party sites. I only have this problem at this particular location. This past weekend, I was given a very small room with a King size bed to accommodate my family of four. My kids don't sleep on a pull out couch at home and I don't except them to on vacation unless it's by choice ahead of time. Lastly, we didn't receive any clean towels on Saturday. I called the front desk and was placed on hold for over 5 minutes. After waiting, I walked downstairs around 8p to get towels and was told they would send some up to my room on the 8th floor. At 10pm, still NO towels. Needless to say, we NEVER received towels on Saturday or before check out (totally unacceptable). I love the Hilton Brand, but definitely considering Mariott at this point."

"Everything was great "

"dated, warned out hotel/ furniture, my room smelled like mold. Sheet were clean, kitchen and bathroom was clean. Staff was great. "

"Parking easy. Breakfast very average. "

"Small bathroom in room Mold on shower"

"There were no grab bars or non-skid mat in the shower. Sheraton should fix this. I had to repeatedly get on the floor and crawl under a table to access a power outlet to charge my devices. That’s not easy for me to do anymore. I was disappointed that dinner wasn’t available at the bar on weekends. When I have eaten there before, it was better than the restaurant in back. The staff were courteous and helpful. Thank you."

"Staff is excellent! The room looked a little rough around the edges. Nail polish dumped down the bedside table and onto the carpet. Spots on the carpet as well. Not sure when the top blanket on the bed had been laundered last. I folded it down and went on. The property is beautiful and is close to the highway. Easy access to everything. The lobby is nice and inviting. The breakfast was good. "

"Hotel is separated into two buildings. One for the lobby, pool, fitness center and restaurant and the other for all the rooms. A hallway connects the two. Its a non smoking hotel which is great, except when people are outside the door smoking, the smoke gets sucked into the hallway towards the restaurant due to the cross breeze when the doors open. The restaurant is over priced for the food you get. I purchased a Philly cheesesteak sandwich for $15 and it looked like a kids sandwich on a small hamburger bun. It did come with fries. The bed was comfortable, but I probably wouldn't book at this hotel again. Its more of an $89/night hotel and not $149/night."

"Property does not look like web pictures. Had to ask for linens for pull out sofa. Breakfast ok. Cost was over what should have been for the quality."