Roanoke hotel guide. Hyatt Hotels hotel in Roanoke, Virginia

"Had a great stay, staff was great, breakfast was great, waffles, eggs, sausage, fried potatoes milk, cereal, yogurt, juice, toast, muffins, the room was very clean, beds was very comfortable, showers is nice, it close to the mall, restaurant, grocery store, indoor pool and much more"

"Exceptional property."

"Cheap motel nothing more."

"Hotels.com screwed up my reservation (as they did the next hotel on my multi-city trip), so I got there & only 1 room was reserved. Since it wasn’t busy, no big deal, except the front desk staff said there was some “new” system in use and they couldn’t add a room to my reservation or create a 2nd one. Completely ridiculous. So I stood in the lobby, in front of hotel staff, and had to make a reservation in my cell phone. The person who checked us in was either in a foul mood or seriously hates her job, because she was defensive & rude the entire time, when she should have been profusely apologizing & offering us freebies for the inconvenience. The room was spacious but had ridiculously inadequate storage. All in closet but only 1 rod, 4 teeny weeny shelves. There was no functional chest of drawers. The same front desk person claimed they had no additional hangers. Like many hotels, they have (presumably) used COVID as an excuse to avoid cleaning rooms daily. We asked for our room to be cleaned every couple of days, but even then only half the room was cleaned. Probably won’t stay in a Springhill Suites again unless I can’t avoid it."

"customer service was polite with the construction that was going on at the Hotel"

"Clean and felt like new. Very comfy bed. "

"The property is clean and pretty on the inside and there was evidence that the grounds had newly planted decorative flowers. Healthy and spring welcoming. The breakfast included eggs and sausage, so those who tend to be more carnivore could be satisfied. The bed was amazing. It is tricky to get into the parking lot, but it is safe. We were staying in a room on the back, and felt safe. I'd stay here again."

"Great location, close to the hospital which i was taking classes. Room was clean bright, spacious and laid out well. Staff very accommodating and lovely to talk to. Would definitely go back."

"Ive stayed here before and it was a better then average Country Inn and a 9.2 rating, so i stayed again, and although the hotel is actually decent, this stay started off good til I got ready to take a shower when I noticed A) the shower curtain was missing! B) when closing bathroom door, noticed a solid 7 pieces of long hair on the floor behind the door. Went to front desk and it was taken care of shortly there after. But just felt like it wasnt clean the rest of night."