Rochester hotel guide. Best Western hotel in Rochester, New York

"The shower did not drain and there was water on the floor near the window/air conditioner. Sleeping first floor felt like a basement."

"The staff was very kind. The shower leaked and the fire doors keep closing which kept waking me up. "

"Room is clean Area is close to lots of shopping place "

"Room was ok. Lamp was broken and propped up in the corner. We were upgraded to a “suite”- "

"There was no hot water for a shower. There was only one person working the desk at check in and then again at breakfast the next morning. Definitely understaffed. The bathroom tub had mold all along the under side edges. You could hear people in the hallways very easily. Would not recommend. "

"No issues with my reservation or stay. Staff helpful, room clean, restaurant convenient."

"Clean room "

"Check in staff was not very pleasant. We chose this hotel based on an indoor pool being available in the area we needed to be in. However we arrive and "pool under construction" signs on pool room. Hotels.com SHOULD have notified me of this SIGNIFICANT issue, as the guy at the counter could have cared less of this inconvenience. Room was clean, tub in room worked, extra towels were nice, tv was broken, bed was horrendous. Very uncomfortable 😕. Being a 3 star, keep in mind it has very thin walls. Ive stayed at other BWP, this was the worst. "

"Everything is good"