2/10 Sangat Buruk
Eugenio
Bepergian bersama keluarga
25 Jul 2025
booked a stay at the Hampton Inn in Greece, New York through Expedia.ca. Due to what appears to have been a system glitch during booking, my travel dates were entered incorrectly. I only realized the issue when I saw the charge on my credit card. I immediately contacted Expedia, who confirmed there may have been a technical issue and advised me to reach out directly to the hotel’s general manager to see if they could move my stay to the correct date.
Here’s where it gets completely unacceptable: I left three separate voice messages for the general manager. Not one call was returned. Not even a courtesy acknowledgment. I was given the cold shoulder and completely ignored.
but what I can’t accept is being completely dismissed by the hotel management. A two-minute phone call would have gone a long way, even if the answer was no. Instead, they chose silence.
This experience shows a serious lack of professionalism and customer care. Mistakes happen—but ignoring a guest who is trying to resolve a problem in good faith is disgraceful. I’ve stayed at many Hilton properties and have never encountered such indifference.
Let’s be honest,this review is probably the first time they’ll bother to take notice. Not because they care, but because bad publicity finally forced them to look up from their phones. If it takes a public shaming to get a response, that tells you everything
Eugenio
Menginap 1 malam pada bulan Juli 2025