Coffee/tea maker

Reviews of Days Inn & Suites by Wyndham Rocky Mount Golden East

2 out of 5
Days Inn & Suites by Wyndham Rocky Mount Golden East
1340 N Wesleyan Blvd, US-301 Bypass & I-95 Exit 138, Rocky Mount, NC

Reviews

4.8
Rating 10 - Excellent. 121 out of 999 reviews" "
Rating 8 - Good. 114 out of 999 reviews" "
Rating 6 - Okay. 163 out of 999 reviews" "
Rating 4 - Poor. 216 out of 999 reviews" "
Rating 2 - Terrible. 385 out of 999 reviews" "

4.6/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

CHEREDEE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Called front desk for two days for fresh towels, on last day of stay was given another room in the pouring rain on the other side from where I was staying in steady of drop off to the room.
Stayed 2 nights in May 2024

2/10 Terrible

Betty

Travelled with family, Business traveller
Disliked: Amenities
Stayed 2 nights in May 2024
Response from Manager on 28 May 2024
Hello Betty,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you'd like to share so we can address any issues accordingly.

8/10 Good

Aden

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Aden,We are pleased to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It's clean, but several miles off I-95 so a bit inconvenient. That said, you can't beat the price - and it includes breakfast.
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello David,We appreciate your positive feedback on our cleanliness and affordable rates inclusive of breakfast. While we are located a few miles from I-95, we hope the overall value of your stay exceeded any inconvenience. Your insights are valuable and we thank you for choosing to stay with us.

6/10 Okay

Katina

Travelled with family
Liked: Staff & service
The property was very close to an event we were attending. Had it not been for one night and that purpose this would not be my first choice. It was a safe space for the one night.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Katina, We're glad to hear that our location worked well for your event. Our priority is providing a safe and convenient stay for all our guests. Your feedback is valuable to us as we strive to improve our guests' experiences. If you have any further comments or suggestions, please feel free to reach out to us.

6/10 Okay

Beyounus

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Beyounus,We appreciate you choosing to stay with us and hope you had a pleasant experience. If there is anything you would like to share with us regarding your stay, please don't hesitate to reach out. We value your feedback and strive to provide excellent service for all our guests.

2/10 Terrible

William

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
dirty room, all night traffic in hall ,horrible smell
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello William, We're sorry to hear about your experience and appreciate your feedback. Please reach out to our management team directly to address any concerns you may have from your stay. Your comfort and satisfaction are our top priorities.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful, walked in room, then left right away because it was so gross
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Daniel, We're sorry to hear about your experience. We value all feedback and will address your concerns with our team to improve. Thank you for sharing your thoughts with us.

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Romeo,We are delighted to hear that our staff provided you with such helpful service during your stay. Your feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable experience at our hotel.

6/10 Okay

Charles

Disliked: Staff & service
Receptionist was not people friendly. My bed was stripped when I returned from my day at around 8pm and was never made. Looked like I had been checked out and not notified.
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Charles, We apologize for any inconvenience you experienced during your stay. Our team strives to offer the highest level of service, and we are sorry if we fell short of your expectations. We recommend reaching out to our management team to discuss your concerns further. Your feedback is valuable as we work to improve our guest experience.

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i didn’t like was my hotel keys was working at first, then after awhile they wouldn’t work & i had to go back down to the front desk to get them done all over again
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Felicia,We apologize for any inconvenience you experienced with your room keys during your stay. Your feedback will be shared with our team to improve our services moving forward. Should you encounter any issues in the future, please do not hesitate to reach out to our front desk for prompt assistance.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jennifer, We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback to help us improve your experience in the future.

2/10 Terrible

shammah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay 100 deposit on top of paying for the room. Which is a big deal especially if not disclosed to you in advance. So on top of driving 5 hours I get to the hotel only to get back in the car and find an atm so that I can pay a $100 deposit on top of paying for 2 nights. Housekeeping walked in my room and stated that she was told the room was vacant but it was full of guests. The sheets on the bed were still dirty and the sink stopped up majority of the stay.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello shammah, We apologize for any inconvenience you experienced during your stay. We strive to communicate all policies clearly in advance to avoid any surprises. Please note that our housekeeping team is continuously trained to respect guests' privacy, and we will address the issues you mentioned internally. Your feedback is valuable for our improvement efforts.

4/10 Poor

rosemary

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room had an unpleasant smell. Tv did not work and front desk could not help. Ok for the price, but won’t be back.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello rosemary, We regret to hear about the challenges you faced during your stay. Your feedback is valuable, and we take these comments seriously to improve our services. We apologize for any inconveniences caused and encourage you to reach out to our management team to address your concerns further.

4/10 Poor

Crystal

Room wasn't ready at 2pm
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Crystal, We apologize for any inconvenience you experienced. Our check-in time is guaranteed by 3 pm, and we try our best to accommodate early arrivals. Your feedback will help us improve our services for future guests.

6/10 Okay

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Need lots of repairs the carpet on second floor is nasty. The floors in our room were tacky -sticky. Toilet paper holder broken. Lobby dark and dingy
Stayed 1 night in Apr 2024

8/10 Good

Erik

A LITTLE RUN DOWN, OLD AC'S AND ICE MAKERS SCATTERED ARIUND PROPERTY. CALL 1 800 GOT JUNK AND CLEQAN UP THE MESS
Stayed 1 night in May 2023
Response from Manager on 25 Apr 2024
Hello Erik,We appreciate your feedback and apologize for any inconvenience caused. Your comments have been taken into consideration for future improvements to enhance our guests' experience. Thank you for bringing this to our attention.

2/10 Terrible

Bernadette

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the facility was horrible. in the room 5minutes toilet didn't flush. tv didnt work. no refrigerator. had a stinking smell had to moved from room 241 to 239 and room still no refrigerator but with 4 kids and late hours we stayed there. woke up went for free breakfast there were bums in the waiting area begging, nothing decent to eat apple juice orange all was watered down so my family and i went to breakfast 2 miles down road return to room only to see it was flooded luggage was wet. as we left i spoke with check in customer service she was noting my records to move us to another room for the night. i returned to hotel only to be told my name was not in system. receptions on duty told me i had to pay for another night which i had already paid for 2 nights. i explained the situation and she stated my name stilll was not in system i gave her the confirmation number but she stated she still did not see the number i then found the number 82859ee0209926 and she found the number and proceeded to give me the 3rd room which i only had a 2 night stay. i wanted a refund but she refuse so i stayed there. she was very rude she embarrassed me whicle others where waiting to get served. that was a horrible experience and i will never stay there again. service was horrible. worst experience ever.
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Bernadette, We are truly sorry to hear about the challenges you experienced during your recent stay. We take all feedback seriously and will address the issues you mentioned to ensure a more pleasant experience for future guests. Your comments will be shared with our team for further improvement. We apologize for any inconvenience caused and appreciate your understanding.

6/10 Okay

Konzolice

Disliked: Amenities, property conditions & facilities
The property is dated, "out-dated". Does not do the name brand justice.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Konzolice, We appreciate your feedback and apologize that your expectations were not met during your stay. Our team will certainly look into ways to enhance our guests' experience in the future. Thank you for bringing this to our attention.

4/10 Poor

Timothy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I paid for a room and when i got in it did not have a mini fridge or microwave. I an a diabetic and needed to have my insulin refrigerated. I called the front desk and they told me that they are not provided. Although my friend got put into a room 2 doors down from mine and had both of them. My room also did had only one trash can. Not even one in the bathroom.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Timothy, We appreciate your feedback on your recent stay. At our hotel, specific room amenities can vary, and we apologize for any inconvenience this may have caused. If you have any special requirements in the future, please let us know in advance so we can do our best to accommodate your needs. Your comments are valuable to us as we strive to improve our services for all guests.

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Kendrick,We are delighted to hear that you had a fantastic experience at our hotel! If you have any additional feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another memorable stay!

2/10 Terrible

Terrence Dion

Liked: Staff & service
Disliked: Cleanliness
I reserved a nonsmoking room and it smelled of cigarettes. The bathroom door was broken and the shower was set on one hundred degrees. The night I checked into my room. I went to the office and asked if someone could replace my sheets and comforter in the morning. Needless to say it did not happen. So my stay was not that good. Hopefully everyone else will have a better experience.
Stayed 2 nights in Feb 2024
Response from Manager on 18 Apr 2024
Hello Terrence Dion, Thank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with the relevant departments for further review and improvement. We hope to have the opportunity to welcome you back in the future for a more pleasant stay.

6/10 Okay

Leonard

Liked: Cleanliness
Disliked: Property conditions & facilities
Smelled like smoke
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Leonard, We apologize if the smell of smoke impacted your stay. Your feedback is valuable for us to look into the matter and ensure a comfortable experience for all guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Leonard J

Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Leonard J,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.

2/10 Terrible

Vladimir

They canceled without notification
Stayed 1 night in Apr 2024
Response from John on 8 Apr 2024
I apologize for the inconvenience. The Hotel runs their nightly audit at 0300 am and any reservations not picked up by then have to be cancelled prior to changing the Hotel to the next day. I do not see notes of extra late arrival.

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Timothy,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back again soon for another wonderful experience at our hotel.

10/10 Excellent

Ajay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Mar 2024
Response from John on 31 Mar 2024
Thank You

6/10 Okay

Teresa

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Teresa, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any additional feedback you may have. We hope to welcome you back soon for an even better experience.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, quiet and decent amenities.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Richard,Thank you for your positive feedback on our affordable rates and peaceful environment. We are glad you found our amenities satisfactory during your stay. Your comments are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

JOANNE

Did not like the area.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello JOANNE, We appreciate your feedback and apologize for any inconvenience. Your comments will be shared with the team for future improvements. Thank you for staying with us.

6/10 Okay

Melvin

Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Manager on 13 Mar 2024
Hello Melvin, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please reach out to us directly so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.

2/10 Terrible

Brian

Disliked: Staff & service, amenities, property conditions & facilities
This place was so bad that after we got to our room, I returned to the desk and asked for a refund. The room was horrible. There was issues with the room being “grayed” out at check in. The front desk called housekeeping, to confirm the room was clean. I heard the lady say it was. However, when we got into the room we stuck to the floor, the beds had dark stains on them. There were stains on the floor that looked like dry blood. The vertical surfaces were covered in dirt, there was some sort of brown staining on the furniture and there was actually poop in the toilet. The smell of weed was so strong, I’ve now washed my clothes and it’s not come out yet and all we did was walk into the place. There were people hanging out in the parking lot who were doing who knows what and a few vehicles looked like there were people sleeping in them. Worst place I’ve ever tried to stay!
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Brian, We are sorry to hear about your experience and take cleanliness very seriously. Rest assured, we have shared your feedback with our team for further review. Should you wish to discuss this matter further, please reach out to our management directly for assistance.

4/10 Poor

nicolina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty there was dust on the TV and hair/dirt on the floor, the handles to the faucet of the sink was dirty. We thankfully had our own blankets to put on top of the bed as we had been driving for 12 hours needed a place to sleep before driving another 7 hours it was too late in the evening to find something else, otherwise we certainly would have left.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello nicolina, We appreciate you taking the time to share your feedback with us. We strive to maintain high cleanliness standards and regret to hear about your experience. Your comments will be shared with our team for further review and improvement. We hope you will give us another chance to provide you with a better stay in the future.

4/10 Poor

Autumn

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Autumn, We're sorry to hear that we fell short of your expectations. Please feel free to contact us directly with any specific concerns you may have from your recent stay. We value your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness
Dont go by the picture
Not whats pictured , staff is nice but place is not well cared for..
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Mark, We appreciate your feedback and will address your concerns with our team. For any further assistance or feedback, please feel free to contact our management directly.

2/10 Terrible

LOUIS

Your desk person said the cleaning people had not come in and she did not know if our rooms were clean or ready. She did not know if they were non smoking either and she said we would not be charged, so we left and cancelled
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello LOUIS, We regret the inconvenience you experienced during your stay. Your feedback is valuable, and we will address this with the team to ensure better communication in the future. Should you have further concerns, please contact our management directly. Thank you for bringing this to our attention.

6/10 Okay

Christina

Travelled with family
It took a long time to get checked in. One duel was using bad language. They didn’t seem like they had things together.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Christina, We appreciate your feedback regarding your check-in experience and apologize for any inconvenience caused. We strive to provide a comfortable environment for all guests and will address your concerns with the appropriate team members to improve our services. Thank you for sharing your observations with us.

2/10 Terrible

Jody

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I showed up at first was told that they were full even though I had a reservation. Then the person at desk complained that staff hadnt cleaned the rooms. Woman came in also complaining she had been turned away. Room was dirty. I will not stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Jody, We apologize for the inconvenience you experienced during your recent stay. We encourage guests to reach out to hotel management directly to address any concerns that may have arisen during their stay. Your feedback helps us to continually improve the guest experience.

2/10 Terrible

HAFEZ

Disliked: Cleanliness, amenities, property conditions & facilities
Hall way has bad smell. Very dirty.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello HAFEZ, Thank you for your feedback regarding the odor in the hallway and cleanliness. We appreciate you bringing this to our attention so we can ensure our standards are met moving forward. Feel free to reach out to our management team for any further assistance needed regarding your stay.

2/10 Terrible

Raysheen

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Raysheen, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any details so we can address your concerns accordingly. We value your input and are always striving to improve our services for our guests.

2/10 Terrible

Gordon

Disliked: Cleanliness, staff & service, property conditions & facilities
No remote control for TV to watch I had to move
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Gordon, We appreciate you taking the time to rate our hotel. We kindly ask if you could provide us with any specific feedback regarding your stay, so we can learn from your experience and work towards improving our services in the future. Please reach out to us directly with any further details you would like to share.

4/10 Poor

John

Liked: Cleanliness
Disliked: Room comfort
Adequate
It was adequate and the price was right
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello John, Thank you for sharing your feedback on your recent stay at our hotel. We're glad to hear that you found the price to be reasonable. If there is anything else you'd like to share or any specific suggestions for improvement, please don't hesitate to contact us directly. We appreciate your support and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Hartley

Stayed 4 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Hartley, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

jeffrey

Liked: Staff & service
Disliked: Cleanliness
Inexpensive=lower expectations
An inexpensive hotel, ($67) so… you get what you pay for. A wet spot on the table in front of the tv. Remote setting in the area. I grabbed a washcloth, wiped up the unknown liquid, cleaned the remote. No big deal. Bed was comfortable and seemed clean enough for me.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello jeffrey, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We appreciate your understanding that our affordable rates reflect the value we offer. We apologize for any inconvenience caused by the wet spot and appreciate your proactive approach in cleaning it up. We pride ourselves on the comfort and cleanliness of our beds, and we're glad to hear you found them satisfactory. We hope to have the opportunity to welcome you back in the future for an even better stay.

4/10 Poor

Deborah, Sandown

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed at the property twice. Unfortunately it is what you pay for. Got no rest , prostitution visits room, room was not cleaned well. Dirty and lack of pillows. If you need a quick shower and cat nap might be worthy but not for a family or looking for a nights sleep. It’s unfortunate because the front desk staff are amazing and deserve better work environment.
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Deborah, Thank you for taking the time to share your experience with us. We appreciate your kind words about our front desk staff. We apologize for any issues you encountered during your stay and understand your concerns. Our team works diligently to ensure a comfortable and safe environment for all guests. We encourage you to contact our management team directly to discuss your specific concerns further. We value your feedback and hope to have the opportunity to provide an improved experience in the future.

4/10 Poor

Amy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Amy, We're sorry to hear that your stay with us was not up to your expectations. We value all feedback, and we encourage you to reach out to our hotel directly so we can address any specific issues you encountered. We appreciate your understanding and hope to have another opportunity to provide you with a more satisfying experience in the future.

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Gregory,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

2/10 Terrible

Andrea

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very dirty
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Andrea, Thank you for bringing this to our attention. We are sorry to hear about your experience. We value feedback from our guests and will address this matter with our housekeeping team to ensure it does not happen again in the future.

8/10 Good

Antonio

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Antonio,Thank you for staying with us! We appreciate your positive rating and hope you had a great experience. Please feel free to reach out to us if you have any further feedback or if there is anything else we can assist you with.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello James,Thank you for choosing our hotel for your stay. We hope you had a wonderful experience and enjoyed your time with us. If there is anything specific you would like to share or any areas we could improve upon, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.