"I am beyond disappointed with my recent stay at this property. I booked my stay through Expedia, and unfortunately, what was advertised is not what I received.
• False Advertising: The listing explicitly advertised a pool, which was a main factor in my decision to book here. Upon arrival, I found out there is no pool on the premises.
• Booking Terms Ignored: My booking clearly stated that breakfast was included. However, the hotel staff refused to honor this, claiming that because I booked through a "third-party app," I wasn't eligible for breakfast. This is completely unacceptable; a hotel should honor the terms of the reservation regardless of the platform used.
This property is being very deceptive with their listings. I would highly recommend double-checking everything before staying here, or better yet, booking elsewhere where the management actually respects their customers' reservations. Stay away and beware of these bait-and-switch tactics."