Exterior
Check availability

Reviews of CityHub Rotterdam

2.5 out of 5
CityHub Rotterdam
Witte de Withstraat 87, Rotterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 428 reviews" "
Rating 8 - Good. 107 out of 428 reviews" "
Rating 6 - Okay. 35 out of 428 reviews" "
Rating 4 - Poor. 5 out of 428 reviews" "
Rating 2 - Terrible. 11 out of 428 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moelaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Annebel CityHost on 17 Apr 2024
Hi there Moelaz,Thanks so much for your positive review! We hope to see you again.Cheers,

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very cool and fun concept!!
Stayed 2 nights in Mar 2024
Response from Annebel CityHost on 17 Apr 2024
Hi there Taylor,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Annebel CityHost on 27 Jan 2024
Hi there,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Annebel CityHost on 27 Jan 2024
Hi there,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Mihal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Annebel CityHost on 1 Nov 2023
Hi there Mihal,Thanks so much for your lovely review! We hope to see you again.Cheers,

2/10 Terrible

Renata

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from CityHost Annebel on 27 Sep 2023
Hey there Renata,Thanks so much for sharing your review with us. I am sorry for any inconvenience this may have caused you. My manager has already reached out to you. We would appreciate it if you would get in touch with them. We need your feedback to improve our services.Thanks in advance,

8/10 Good

Adam

Stayed 4 nights in Sep 2023
Response from Annebel CityHost on 1 Nov 2023
Hi there Adam,Thanks so much for your lovely review! We hope to see you again.Cheers,

8/10 Good

james

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Annebel CityHost on 27 Sep 2023
Hi there James,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and high tech
Stayed 2 nights in Sep 2023
Response from Annebel CityHost on 27 Sep 2023
Hi there Mike,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private rooms and clean facilities in the heart of a bustling dining area. Would recommend.
Stayed 2 nights in Aug 2023
Response from Annebel CityHost on 25 Aug 2023
Hi there Eri,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Rafia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a hotel or a hostel
Absolutely amazing! What a great mix of hotel & hostel. Gives you separate space, but allows you spaces to talk to other people.
Stayed 1 night in Jun 2023
Response from Annebel CityHost on 25 Aug 2023
Hi there Rafia,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Annebel CityHost on 14 Jul 2023
Hi there,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Annebel CityHost on 28 Jun 2023
Hi there Dani,Thanks so much for your lovely review! We hope to see you again.Cheers,

8/10 Good

Fung

Stayed 2 nights in Jun 2023
Response from Annebel CityHost on 28 Jun 2023
Hi there Fung,Thanks so much for your lovely review! We hope to see you again.Cheers,

6/10 Okay

PETER

Liked: Cleanliness, property conditions & facilities
Was expecting a hotel; it clearly is not. That is my fault. Tiny 'Japanese style' quarters and a walk to the toilet facilities. However, it was quiet, clean and close to various amenities. Disliked over reliance on technology, but that might be because of my age. If you want a basic base, then you could do worse. Staff were generally helpful and cheerful.
Stayed 4 nights in May 2023
Response from Annebel CityHost on 16 Jun 2023
Hi Peter,Thanks for taking the time to write us a review. We're happy to hear you liked our cleanliness and our lovely CityHosts. It's too bad that you were not aware of our concept. The pictures of our rooms and spaces and hubs are shown on Expedia and we're always willing to answer people's questions about our hotel. Thanks for your feedback! All the best,

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Annebel CityHost on 16 Jun 2023
Hi there,Thanks so much for your lovely review! We hope to see you again.Cheers,

6/10 Okay

C

Business traveller
Stayed 2 nights in Apr 2023
Response from Annebel CityHost on 30 May 2023
Hi there C,Thank you for sharing your review with us. I'm sorry if your stay was not as you expected. Please do not hesitate to contact us if you would like us to follow up.Thank you for your time,

2/10 Terrible

Samuele

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It wasn't clearly explained that the rooms are tiny and do not have a bathroom. In fact, only one shower on the lower floor and toilets in the corridor. The price is way too high for a glorified youth hostel type hotel... To pay 180€ for a room with no bathroom, no desk, very low ceiling is unacceptable.
Stayed 1 night in Apr 2023
Response from Annebel CityHost on 30 May 2023
Hi there Samuele,Thank you so much for sharing your review with us. I am very sorry to hear that the stay was not as you expected. Please be sure to contact us if you would like us to follow up on this issue. I'm very sorry if we have caused you any inconvenience. Thank you for your time,

6/10 Okay

Michele

Liked: Cleanliness
Great location.
Stayed 4 nights in Apr 2023
Response from Annebel CityHost on 27 May 2023
Hi there,Thanks so much for your review! We hope to see you again.Cheers,

10/10 Excellent

SEBASTIEN

Stayed 1 night in Apr 2023
Response from Annebel CityHost on 27 May 2023
Hi there,Thanks so much for your lovely review! We hope to see you again.Cheers,

4/10 Poor

godfred

Business traveller
Room too congested for the price paid.
Stayed 4 nights in Mar 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Everything was efficient, and I enjoyed the sleeping pod experience!
Stayed 3 nights in Mar 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Susan

Stayed 1 night in Jan 2023
Response from Annebel CityHost on 3 Feb 2023
Hi there Susan,Thank you for sharing your review with us. I am sorry if your stay was not as expected, and if we caused any inconvenience. We will be in contact with you shortly for extra information. This is so that we can better our services.Thank you for time,

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Extremely clean but overpriced for what you get
Check in is at 3pm which is pretty late compared with other hotels and hostels. Everything was self service here and everything was easy to use which was nice such as making your own coffee and tea, however, there was a fee for each product and the only free things included were the products in the bathroom such as towels, soap etc. For the price of staying here (we paid €68 and booked over 2 months in advance) it was not worth it. At least a free cup of coffee in the morning would have been nice. The hangout area is quite small but it does have a nice atmosphere. The location you cant fault. There are many bars and restaurants nearby and it was close to the train station. The comfort of the capsules was nice and it was extremely clean. Would come back if the price was lower.
Stayed 1 night in Dec 2022
Response from Annebel CityHost on 3 Feb 2023
Hey there Rebecca,Thank you for taking the time to share your review with us. I am glad to see that you enjoyed the location, the atmosphere, and the cleanliness Also, thank you for sharing your feedback with us, we need this to keep improving. Nevertheless, we are glad that you had a great stay.Cheers,

10/10 Excellent

Darya

Stayed 3 nights in Dec 2022
Response from Annebel CityHost on 3 Feb 2023
Hi there Darya,Thanks so much for your lovely review! We hope to see you again.Cheers,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot for Rotterdam, Amsterdam & Brussels
This is a great spot for several reasons: Lively location for Rotterdam. Easily accessible for day trips to Amsterdam and Brussels with a lower price point than hotels in either of those two major tourist destinations. (Rotterdam is right in between. :-) If you need a lot of space to yourself, this capsule hotel may not be for you. But if you're planning on spending most of your visit outside of your hotel room, then check out City Hub. Their staff is very nice and the in-house coffee, tea and booze bar is inexpensive relative to the area. There's also a Netherlands-style "Coffee Shop" directly across the street. Note: They don't serve coffee.
Stayed 1 night in Nov 2022
Response from Annebel CityHost on 20 Dec 2022
Hi there,Thank you so much for sharing your positive experience with us! I am very glad to see that you enjoyed the location, the CityHosts and the bar. We hope to meet you again!Cheers,

8/10 Good

Maksymilian

Stayed 2 nights in Oct 2022

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2022
Response from Annebel CityHost on 22 Oct 2022
Hi there Kerstin,Thank you so much for your positive review! We hope you get to visit us at CityHub again,

10/10 Excellent

Liam

Liked: Cleanliness, property conditions & facilities, room comfort
Honestly was a great stay, was a change from a normal hotel. But everything was simple, and made some friends from different countries. Which was really nice
Stayed 4 nights in Sep 2022
Response from Annebel CityHost on 22 Oct 2022
Hi there Liam,Thanks so much for sharing your lovely experience with us!We hope to meet you soon again,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A capsule hotel – great location & great vibe!
Stayed 3 nights in Sep 2022
Response from Annebel CityHost on 22 Oct 2022
Hi there Gregory,Thank you so much for your positive review!We really appreciate it.Cheers,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Annebel CityHost on 5 Sep 2022
Hi there Kevin,Thank you so much for positive review! We hope to see you again,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Innovative property. Pods had very comfortable beds. You are given a choice of a lower bunk or upper bunk when you check in. Getting out of lower bunk can be a bit of a challenge for older guests. Bed was very comfortable. Even though it's on a popular street, it is very quiet.
Stayed 2 nights in Aug 2022
Response from Annebel CityHost on 5 Sep 2022
Hi there Javier,Thank you so much for sharing your positive experience with us! I am happy to see that you enjoyed the Hub and also our location. We hope to welcome you again at Cityhub.Cheers,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Annebel CityHost on 5 Sep 2022
Hi there,Thank you so much for sharing your review with us! We hope to see you again at CityHub,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netherlands vs Wales
Football match. Booked the hotel without realising it was a capsule style hotel. Staff were really understanding about showing the facilities. I was able to navigate the steps up and down but it wasa little tricky.
Stayed 2 nights in Jun 2022
Response from Annebel CityHost on 6 Jul 2022
Hi there Andrew, Thanks so much for your honest review. We hope that in the end you had a good stay with us. Cheers,

8/10 Good

Gareth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A bit of a moan.
I enjoyed my stay and the staff were extremely helpful. I did have one unfortunate experience though just after arriving. Having found my room I then looked for the nearest communal bathroom and was delighted to find the sign for it in an alcove just a few feet from my door. So I moved forward not realising there was a step in front of me. I landed in the bathroom a bit quicker than intended as my head crashed against the door when I fell and thankfully it opened. My hip is still quite sore but my main concern was the side of my head which also made contact with the tiled floor. It seems to be ok though. Perhaps it would be a good idea if the areas outside the bathrooms were lit up 24 hours a day as there is not much natural lighting that reaches these areas.
Stayed 1 night in Jun 2022
Response from Annebel CityHost on 6 Jul 2022
Hi there Gareth, Thank you for your feedback, we are very sorry to hear that you had an unfortunate experience arriving at our bathrooms. We are truly sorry about this. If there is anything we can do for you please be sure to contact us, We hope you are doing well,

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The perfect budget accommodation for a solo traveler or even couples! Located on a trendy street and close proximity to Rotterdam Central station. Staff were all eager to assist and were super knowledgeable about the city and gave great recommendations
Stayed 6 nights in Jun 2022
Response from Annebel CityHost on 6 Jul 2022
Hi there Willie, Thanks so much for your great review! We are very glad to hear that you had an amazing time. Hope to see you again! Cheers,

10/10 Excellent

Revanth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time, loved the experience and would definitely recommend
Stayed 3 nights in May 2022
Response from Annebel CityHost on 6 Jul 2022
Hi there Revanth! Thank you so much for sharing your experience with us! We are glad you had a lovely time. Cheers,

8/10 Good

Gianluca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Annebel CityHost on 6 Jul 2022
Hi there Gianluca, Thanks so much for your good review! Cheers,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City hub
Very good location. Comfortable and convenient. Good price quality. The hubs are relatively big. I have been here a few times and always had a good experience. The shared toilets and showers are clean.
Stayed 1 night in Apr 2022

10/10 Excellent

Christna, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cityhub is set up like a capsule hostel. Your room is private for only you. So you can either pick a top "room" or a bottom "room," if they have any available at your time of check-in. The room is big. About a queen-size bed. Bluetooth speakers, a built-in USB charger, a mirror, and an opened "closet." The bed is so comfortable that I really want to change out my mattress back at home. Both side of the bed has LED lights that you can change with the City Hub app. Very easy to set the mood. The lobby is another story. It's all self-service which is quite nice. You are provided a wristband during check-in. This also keeps track of what you get from the drink machines (wine, soda, beer, coffee), a snack machine, and a fridge full of prepared meals. Don't confuse this with the pink fridge where you can store your leftover meals. The host is very friendly and helpful with recommendations. If you have questions, you can chat with them in person or through the app. If you're out past 8 pm, you will need to scan your wristband to open the main door. I guess to keep the party folks from spilling in. Food options, if you fancy something more. There are plenty of restaurants when you walk out the door. Like a gazillion of them. Yes, I said gazillion. I read the FAQs. lol. The train station is about a 5-7 min walk. One downside, if you're not taking the elevator is the stair. The steps are a bit narrow side. I would definitely add Cityhub to the list.
Stayed 2 nights in Apr 2022

10/10 Excellent

Mike, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit hot, other than that, great!
Stayed 1 night in Mar 2022
Response from CityHost Rotterdam on 13 Apr 2022
Hi there Mike, Thank you for your great review! We are happy you had a great stay. For the temperature be sure to let us know next time so we can grab you an extra ventilator. Hope to see you soon, CityHost Rotterdam

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

sharifah

Liked: Staff & service, property conditions & facilities, room comfort
Great place for solo travel
Great place for solo travel or short trip. Some shared amenities are not super clean but overall it’s okay. Location is superb and within walking distance to restaurant, bar, supermarket etc
Stayed 1 night in Oct 2021
Response from CityHost Ivanna on 7 Dec 2021
Hi, Thank you for your feedback! We are happy to hear that you found CityHub suitable for your short trip, but it's a pity to hear that the public spaces were not top clean. We will make sure to improve that! Hope to see you again :)

10/10 Excellent

Nuno Gonçalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice environment, clean and friendly staff. Room is small but confortable. Good location. I booked the room for my daughter and she really enjoyed her stay at CityHub. We recommend it and wonder if there are similar Hostals in other cities.
Stayed 2 nights in Jul 2021
Response from CityHost Ivanna on 21 Jul 2021
Hi Catherine, We are so happy to hear that your daughter enjoyed her stay, it was our pleasure to host her :) We have hotels in Amsterdam and in Copenhagen and more are coming in the future. We would be thrilled to host you and your family in one of our properties. Thank you for a great review & hopefully until soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff
Extremely friendly staff. Very helpful. Have an app where you can send them questions from wherever you are about the hotel, city, recommendations etc and they answer immediately. Great price for rotterdam. Similar to a pod/capsule hotel but you can stand in the room and the bed is quite big. Only issue was the men's toilet. One of the urinals was overflowing with urinal and was finally put out of service. And only 2 showers available for the whole floor. The other showers were locked for the 3 days i was there for some reason.
Stayed 1 night in Jul 2020

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very cool experience!
This hostel was nicely located, very comfortable and check-in was easy. They had colourful LED lights in each of the pods that you could control with your phone as well as Bluetooth speakers so you can pump your tunes when drifting off to sleep. The pod itself felt very private; less like a hostel and more like a mini hotel room. They provided towels which is always a nice bonus when hosteling and the bathrooms were well kept. This place is honestly perfect for solo travelers, couples, someone on business, etc. I would definitely choose to stay here again in the future.
Stayed 1 night in Aug 2020
Response from CityHost Sjoerd on 22 Sep 2020
Hi Gabrielle! Thanks for your awesome feedback! We loved having you here and can't wait till you're back. See you soon! CityHost Sjoerd

10/10 Excellent

Amy, Enschede

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusual room that was cool to stay in and the hotel also had a good position for bars/restaurants
Stayed 1 night in Jul 2020