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First room, safe did not work, second room was all good. WiFi in room is terrible, hardly connects, in hotel lobby it is good but need to improve the connection in the rooms, especially for a 4 star hotel.
Quirky shaped corridors and clean, quiet rooms. The advert had said city views but that certainly wasn’t the case in my room which looked over a busy crossroads! However, rooms were quiet and access to trams and Metro was excellent.
Bed comfortable, breakfast good, shower warm. Only downside was the slight mould on the shower sealant. The road outside wasn’t the quietest, but I always sleep with earplugs anyway so no trouble.
P
Stayed 3 nights in Jan 2024
10/10 Excellent
Tatsuya, Colchester
16 Jan 2024
Tatsuya
Stayed 1 night in Jan 2024
6/10 Okay
Eric
1 Jan 2024
Liked: Cleanliness, staff & service
A night in rotterdam
New years party was excellent.
Rooms are very basic.
No light above the sink.
One of our party was given a room, when he went to his room it was already occupied ! I asked for a iron and ironing board to iron my shirt for the following day. The receptionist said that there was one at the end of the corridor. There wasn't !
Lawrence
Stayed 2 nights in Dec 2023
6/10 Okay
Lindsay
Travelled with family
20 Nov 2023
Liked: Cleanliness, staff & service
Noisy in corridors at night, woke up up several times.
Bathroom was lovely but literally no hanging space for towels, clothes
Beds uncomfortable pins and needles in arms
Swimming pool out of use on second day
Was disappointed after I contacted the hotel prior to arriving asking for early check in, was advised by a representative that I could arrive by 12 and it will be ready. I had a long overnight flight and was hoping the hotel would accommodate my request as other hotels have in the past. Upon arrival I found out that the room was not ready and was provided one after waiting for 3 hours.
Hotel was clean and the room amenities were as described.
I don’t think I will be coming back as their customer service was not helpful. I hope better communication is used next time to inform clients about their inquiries.
Verified traveller
Stayed 1 night in Sep 2023
8/10 Good
Hawre
12 Aug 2023
It was a nice and clean hotel, but check out early
Totally recommend to get the paranormal view room come surprisingly with a Sonna and Jeted tub, amazing view and comfortable bed. I love it here anytime again !!
Response from Sophie - Guest Relations on 26 Jul 2023
Dear paul,Thank you for your review and for your compliment about the view.Compliments and feedback are always more than welcome. It allows us to have an impression of our strengths and give us an opportunity to improve. We hope you will give us a second chance in the future in order for us to convince you of our qualities.With kind regards,
Property was very clean and elegant. There were many food options and things to do located near the hotel as well.
Jhanai
Stayed 1 night in Jul 2023
Response from Sophie - Guest Relations on 27 Jul 2023
Dear Jhanai, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again!With kind regards,
Very new and modern hotel.The bed and the bed texties were very soft and relaxing
Nerkiz
Stayed 4 nights in Jul 2023
Response from Sophie - Guest Relations on 21 Jul 2023
Dear Nerkiz,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,
Response from Sophie - Guest Relations on 14 Jul 2023
Dear Dermot,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,
Nice staying here. Located by the maritime
Museum, boat taxis, boat cruises, the pedestrian area and bars are super close. The metro is located directly I front of the hotel. Parking g are rage about a 10 minutes walk and the shopping area is in that area as well as the tourist information center. Breakfast was pretty decent. The service was great as well. Was able to get a day pass for the metro at the front desk. Would stay again.
Excellent room and breakfast. However, despite very pleasant staff at the front desk, the IT system could not cope with me paying for my room and my colleagues room all together on one bill. Mystifying.
David
Stayed 2 nights in Jun 2023
6/10 Okay
Richard
Travelled with family
27 Jun 2023
Disliked: Property conditions & facilities
Ideal location for Eurostar/trams and metro and positioned within the old dockyard , so a lovely location.
Unfortunately on the second day after returning late we found the keys no longer worked and the room had not been cleaned or fresh towels. The colleague at the desk was very surprised and offered to have the room cleaned immediately and provide fresh towels.
Breakfast was ok , strange to view a working breakfast colleague taking food and eating it when they thought no one was looking !
Desk colleagues excellent and swimming pool was very quiet , with excellent views.
Nice to have a fridge , unable to adjust so setting was not cold enough.
Richard
Stayed 1 night in Jun 2023
Response from Sophie - Guest Relations on 30 Jun 2023
Dear Richard,Thank you for your review and for your compliments about the location, our staff at the reception and the swimming pool. We’re sorry to hear that the cleanliness of the room did not meet our high standards. We are pleased to hear that our colleague has resolved the issue at the hotel directly.Your comments were shared with the housekeeping manager directly, so we can prevent this from happening in the future.We're also sorry to read that you didn't have a pleasant experience in our restaurant. This is most certainly not our standard. Your comments have been shared with the management team to prevent an experience like this for future guests.Compliments and feedback are always more than welcome and we are grateful that you've shared this feedback with us to improve the stay of future guests.With kind regards,
Terrible for a 4 star hotel! Our room was freezing - the heating was broken so were given a small heater which did not warm the room up enough. They said they were too busy to move us to another room but loads were still available. Awful customer service.
Very noisy and also there was a bad smell in the lobby and restaurant area.
The hotel was recommended by the Conference organisers. Sadly the hotel, or should I say hotels, has two receptions and only one has very clear signage to say this is the hotel entrance. One is a 5* and the the is 4*.
I was in the 4* hotel and it was pleasant and comfortable. I had a third floor room with a harbour view.
The breakfast service was excellent. Reception staff professional and friendly.
You can buy tram/metro tickets from the hotel reception.
They have a panorama area - sadly I was advised you cannot access it unless you are attending an event.
The room was comfortable, though the bathroom had a nasty smell and could have done with a deep clean. My main point of criticism is that I don't think any hotel should offer free alcohol at breakfast. I think this is just disgraceful.
The hotel was nicely located near the restaurant area and our room had wonderful views of the harbour. The room was spacious, the bed was large and comfortable, but the layout was strange and no power point on one side of the bed. Fortunately I always bring an extension cord for my CPAP machine. Shower was effective but water pooled due to floor design and this in turn caused water to leak towards the toilet.