Search Hotels Near Ruffner Mountain Nature Preserve, Birmingham

"Poor service bad communication"

"Property is utilized as a weekly and/or monthly rental property. "

"The worst first room had stool in toilet changed room tv not working no ice machine nor snack machine and mental guy staying on property scaring my baby with foolish talk"

"I usually don’t complain but this experience was bad. We came after midnight with a reservation (was late bc of traffic) I go to open the door to check in and it’s locked! I had to call where thankfully someone answered and I let him know we were there, didn’t say a word just hung up then came to the door and let us in. Was not hospitable and just short in tone. Got to our room which I will say the room was not bad itself. We had been traveling and wanted a drink, go to vending and ALL drinks were out, so then I’m like let’s just get ice…Ice machine did not work! I wish I was done but I’m not…went to get a hot shower in the am and the water would NOT get hot, not even warm. I did have a whole bagel and apple for breakfast so there’s that 😮‍💨 all in all they say you get what you pay for but I thought an unlocked door and warm water was an understanding."

"Was very nice. Wasn't there long, but breakfast was nice, bed was comfortable, room clean, and staff was very accommodating."

"Excellent customer service skills by staff!"

"After a 5 hour drive I arrived and room wasn’t ready at 3pm. Front desk staff informed me it would be a few more minutes, that quickly turned into about another 2 hours. Room was very spacious and comfy but could’ve been cleaner."

"We didn't stay! The building was in ill repair. It's OLD and looked really bad. I had NO desire to look at the room. As far as safety goes the lobby is kept locked. We had to go into a door that had a window with a small opening to speak to desk clerk. We forfeited our money we paid to stay the night. My life was worth more than what we paid and lost. Wish someone had been honest and told us how bad it was before we booked. "