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"Had a very pleasant stay. The hotel is very clean (a little bit dated in places) and I had a wonderful time. Customer service was more than excellent. Lots of care taken with me in the Spa by Beth and Kirsty, top notch waiting on service by Lydia in the restaurant, and a big shout out to Rhiannon in the café bar!"

"Very convenient location with westquay mall cross the road "

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Clean modern room, with excellent lighting and storage systems"

"Excellent location for those without a car. Situated alongside the Ryde public transport hub which includes train, bus & hovercraft options. A once very elegant hotel now perhaps a little tired but still full of charm. The staff were very helpful and friendly and the food was beautifully cooked traditional English fare."

"Only stayed one night but were made most welcome by the friendly staff. Would return again."

"The hotel was nice and modern in a convenient location. There is a pub n grill downstairs as well as a starbucks which i thought was very convenient for a good meal n some coffee. There’s also a gym with swimming n jacuzzi which however you have to pay to use despite being a paying hotel guest. My only complaint was that our room was not cleaned even when we put a sign outside our door asking for it to be tidied up. The only thing that was done by housekeeping was a change of towels and that was it. At some point we had to ask for fresh sheets which we changed ourselves to atleast have a fresh bed to sleep in. If there’s anything to improve on it would be this. Other than that its an amazing hotel"

"Lovely place would go again "

"Good functional and convenient "