Rye hotel guide. Marriott Hotels & Resorts hotel in Rye, New York

"Good evening, I am writing to formally report an issue that occurred during my attempted check-in on May 3rd at approximately 9:15–9:20 PM. I initially arrived without a reservation and was advised by the night manager on duty to complete my booking online. At no point during this interaction was I informed of any restrictions, policies, or circumstances that would prevent me from being checked in after doing so. Relying on this guidance, I immediately made a reservation online and was charged $170. When I returned to the front desk, I was then denied service. I was also told that statements were made that I did not make, which added to the confusion and concern about how the situation was handled. Additionally, the interaction felt unprofessional and dismissive. As a result, I incurred a charge for a reservation that I was unable to use due to conflicting information provided by staff. I am requesting: 1. A full refund of the amount charged 2. A review of this incident, including staff conduct and communication practices I would appreciate a prompt response and resolution. Thank you."

"Good"

"Street parking can be difficult in the area. Hotel location is not in the best neighborhood. There is an underground garage nearby that charges roughly $25. The hotel is relatively new and has a large breakfast dining area. The lobby has a market and free coffee/tea/hot water."

"Perfect location with the most polite staff."

"Good breakfast/ staff were great/ close to subway and buses/ I’ll would definitely come back!"

"Love the room and the water hot was awesome, the peace and quiet, hospitality was top notch "

"Clean, comfortable room and staff was very helpful. The croissants from the cafe for breakfast were amazing! "

"Loved breakfast and staff"

"A perfect location in the heart of midtown Manhattan. I was traveling solo, and the room had everything I needed; lots of power outlets, coffee, a remodeled bathroom; and very helpful staff."