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Reviews of Sapa Cat Cat Hills Resort & Spa

4 out of 5
Sapa Cat Cat Hills Resort & Spa
086 Fansipan, Sa Pa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ngoc Hien

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful views. we loved waking up to the perfect view from our room. breakfast options was quite amazing, there was plenty of options. our favorite of the vietnam trip
Stayed 1 night in Apr 2024
Response from CatCat Hills Team on 8 May 2024
Thanks you for staying at CatCat Hills. I'm glad you had a good experience. Hope to have the opportunity to welcome you next time.

10/10 Excellent

Dovile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is something else! Amazing. Stunning views, beautiful saroundings. Specially Cat Cat Village (walking distance about 20min) and Sapas center about 15 min walking. Lovely lovely hotel. It's clean, staff helpful,.
Stayed 1 night in Apr 2024
Response from Sapa Catcat Hills Resort on 13 Apr 2024
Dear Dovile,Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work.We really appreciate you being a customer and helping to share the word about us.Your sincerely,Catcat Hills Team,

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sapa Catcat Hills Resort on 6 Mar 2024
Dear Morgan. Thanks for the feedback on your experience with Sapa Catcat Hills Resort. We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Warmest regards,Sapa Catcat Hills Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views from the room were amazing! The breakfast was delicious and the staff were all wonderful.
Stayed 1 night in Nov 2023
Response from Sapa Catcat Hills Resort on 23 Dec 2023
Dear Customers. Thanks for the feedback on your experience with Sapa Catcat Hills Resort. We sincerely appreciate your insight because it helps us build a better customer experience. We’re so happy you loved your experience and can’t wait to have you back for your next service appointmentIf you have any more questions, comments, concerns, or compliments, please feel welcome to reach out; we would be more than happy to assist.Warmest regards,Sapa Catcat Hills Resort

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, amenities
The property was very stunning decor as each room Is built as a bungalow. However, they should put some scent or detergent on the bedsheets and rooms better since our rooms did smell like bleach. Overall, it was such a pleasure stay.!
Response from Sapa Catcat Hills Resort on 23 Dec 2023
Dear Customers. Thanks for the feedback on your experience with Sapa Catcat Hills Resort. We sincerely appreciate your insight because it helps us build a better customer experience. We’re so happy you loved your experience and can’t wait to have you back for your next service appointmentIf you have any more questions, comments, concerns, or compliments, please feel welcome to reach out; we would be more than happy to assist.Warmest regards,Sapa Catcat Hills Resort

8/10 Good

N A

Liked: Cleanliness, room comfort
COLD AND MISTY
We stayed for 3 nights and were a disappointed overall when we went in mid November 2023. Hotel and staff were average. Major roadworks all over Sapa with large construction diggers etc!! It can be very misty, so book 2 nights rather than 1 just incase. Rented 125cc motorcycle from the hotel at 200k dong per day, quite worrying when front and rear brakes failed going down hill!! Too wet to do any long treks. But the main event for us was the clear view above the clouds at the top of Fansipan at 3142m. Return cost of cable car was 800k dong. About 1/2 hour up steep steps to the very top with lots of interesting temples/pagoda on the way.
Stayed 2 nights in Nov 2023
Response from Sapa Catcat Hills Resort on 23 Dec 2023
Dear Customers. Thanks for the feedback on your experience with Sapa Catcat Hills Resort. We sincerely appreciate your insight because it helps us build a better customer experience. We’re so happy you loved your experience and can’t wait to have you back for your next service appointmentIf you have any more questions, comments, concerns, or compliments, please feel welcome to reach out; we would be more than happy to assist.Warmest regards,Sapa Catcat Hills Resort

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sapa Catcat Hills Resort on 23 Dec 2023
Dear Customers. Thanks for the feedback on your experience with Sapa Catcat Hills Resort. We sincerely appreciate your insight because it helps us build a better customer experience. We’re so happy you loved your experience and can’t wait to have you back for your next service appointmentIf you have any more questions, comments, concerns, or compliments, please feel welcome to reach out; we would be more than happy to assist.Warmest regards,Sapa Catcat Hills Resort

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
The views from the rooms are spectacular. It’s a bit out of Sapa town (about a 10 min drive) but this was perfect as it was so quiet and you got the stunning views of Mount Fansipan. They initially put me in the wrong room and it was fully booked that night so couldn’t move me. This room was very cold. That was a bit disappointing, as the room did not have a balcony or top views (what I paid extra for) however, they gave me 30% off my food bill and upgraded me the next 2 nights. The upgraded room was fantastic with panoramic views and warm air from the aircon unit (needed at this time of year). The rooms are all set into the hills so an electric car can take you from your room to the main reception/breakfast area otherwise it’s a very steep walk. Hotel grounds can be very slippery when wet so be careful of that. Overall a wonderful stay in one of the most beautiful places I’ve ever seen.
Stayed 3 nights in Oct 2023

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, property conditions & facilities
Potentially to provide more vegetarian / muslim friendly meal options.
Stayed 2 nights in Sep 2023
Response from Catcat Hills Resort Team on 9 Oct 2023
Dear Customers. Thank you for choosing Sapa Catcat Hills Resort & Spa for your recent stay in Sapa. We hope we achieved our goal of making your stay memorable by providing the best service.We strive to make the experience at Catcat Hills Resort one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to share with us your review or any concerns, so we maintain our exceptional service. This can also help other travelers choose a place to stay that suits them best.We love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs!!!
Pool was green, rubbish and dirt everywhere, cigarette butts on floor of breakfast room, bedroom had mould, shower flooded whole bathroom, door lock was snapped off. We raised issues with staff on the first night, they were all having a party and hotel staff were seen drunk rolling around the hotel foyer. Attempted to get a refund, hotels.com have been useless. Had to pay for another hotel down the road and have never been reimbursed for our terrible experience not only with the hotel but with hotels.com. Very disappointing as we spend thousands a year with them. Customer service 0/10!!! Avoid
Stayed 2 nights in Oct 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet with awesome view resort.
We book a 2 nights panoramic view rooms. Located on the top, rooms are all individually. Nice mountains view from balcony and bathroom. Spacious and clean. Buggy will ferry guest up to room or you can take a slow walk up. Good breakfast varieties friendly staffs. Resort is located 10mins from town but is walkable. Catcat village is just below the resort. The only downside is they don't even allow us to keep 1 room till 1pm although we booked 4 and pickup is 130pm.
Stayed 2 nights in Nov 2022
Response from Catcat Hills resort and spa. on 16 Nov 2022
Dear Chris,Thank you so much for your time rating our service.We hope that we have chance to welcome you again at Catcat Hills resort and spa next time. Wish you all the best!!Cheers,CCH Team.

8/10 Good

Ying Pyng

Stayed 3 nights in Jun 2022
Response from Thuy Tran Ms./. on 2 Jul 2022
Dear Ms/Mr Ying Pyng, Thanks for the feedback on your experience with Sapa Catcat Hills Resort. We sincerely appreciate your insight because it helps us build a better customer experience. We’re so happy you loved your experience and can’t wait to have you back for your next service appointment If you have any more questions, comments, concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Warmest regards, Sapa Catcat Hills Resort

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest view possible!
Response from Sapa Catcat Hills Resort on 10 Mar 2024
Dear Benoit,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Looking forward to welcome you again at Catcat Hills Resort soon.Best regards,Catcat Hills Resort & Spa.

10/10 Excellent

HYUN SOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic View in room
호텔 위치가 시내와 멀고(1km정도), 경사로여서 도보로 이동하기 조금 힘들었습니다. 호텔 안 room에서 reception 이동도 전기차로 pickup/drop off 요청해서 이용하는게 편합니다. 거리가 있고 경사로여서, 도보는 매일 등산하는 기분입니다~. Room 시설이나 View는 정말 환상적입니다.
Stayed 4 nights in Sep 2023
Response from Catcat Hills Resort Team on 9 Oct 2023
Dear Customers. Thank you for choosing Sapa Catcat Hills Resort & Spa for your recent stay in Sapa. We hope we achieved our goal of making your stay memorable by providing the best service.We strive to make the experience at Catcat Hills Resort one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to share with us your review or any concerns, so we maintain our exceptional service. This can also help other travelers choose a place to stay that suits them best.We love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great view
Great overall experience. The view from the hotel is stunning.
Stayed 2 nights in Aug 2023
Response from Catcat Hills Resort Team on 9 Oct 2023
Dear Customers. Thank you for choosing Sapa Catcat Hills Resort & Spa for your recent stay in Sapa. We hope we achieved our goal of making your stay memorable by providing the best service.We strive to make the experience at Catcat Hills Resort one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to share with us your review or any concerns, so we maintain our exceptional service. This can also help other travelers choose a place to stay that suits them best.We love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

8/10 Good

hannah

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Catcat Hills Resort Team on 9 Oct 2023
Dear Customers. Thank you for choosing Sapa Catcat Hills Resort & Spa for your recent stay in Sapa. We hope we achieved our goal of making your stay memorable by providing the best service.We strive to make the experience at Catcat Hills Resort one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to share with us your review or any concerns, so we maintain our exceptional service. This can also help other travelers choose a place to stay that suits them best.We love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

6/10 Okay

Matthieu

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bel hôtel mais service pas au niveau et bruyant
Joli cadre, belle piscine avec vue sur les rizières mais beaucoup de touristes Vietnamiens qui viennent pour mettre la musique toutes la journée au bord de la piscine et se prendre en photo.
Stayed 3 nights in Aug 2022