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Reviews of Courtyard Roseville Galleria Mall/Creekside Ridge Drive

3 out of 5
Courtyard Roseville Galleria Mall/Creekside Ridge Drive
301 Creekside Ridge Ct, Roseville, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

mohd

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The towels and sheets really smell bad. Even the bathroom smells like sewerage
Stayed 1 night in May 2024

10/10 Excellent

Pamela sue

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay while visiting relatives in town. Super check-in with Jacob and continued front desk excellence. Breakfast was delicious and staff there also excellent. Rooms clean and quiet.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Great location… safe and close to restaurants and shopping
Stayed 1 night in May 2024

10/10 Excellent

Sienna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Titilola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Staff very pleasant and efficient. Check and and check out process was a breeze.
Stayed 1 night in May 2024

10/10 Excellent

James, Rohnert Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; quiet; safe
Stayed 2 nights in May 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
I specifically reserved this room for two nights. However, you did not make sure this hotel reserved 2 nights. I arrived to find it had only been one night reserved. Now I have to re-register tomorrow morning for my second night. I most likely will not use Expedia to reserve my hotels in the future.
Stayed 1 night in May 2024

4/10 Poor

Prakash

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We were given room 225, handicapped room. Glasses in the room were caked with dirt. The front desk gave us new glasse when we asked. Coffee maker was filled with dirt and unusable. The shower only had a hand shower which could not be hung up. Kept bouncing around and made a huge mess of puddles in the bathroom
Stayed 1 night in Apr 2024
Response from Lara Tenenbaum on 22 Apr 2024
Dear Valued Guest,We want to apologize for the inconvenience caused to you for the dirty glasses and state of the coffee maker. Please rest assured that we have addressed these issues with our housekeeping team. We also are working with maintenance to address the issues you experienced with your shower. We truly appreciate your feedback, as it is through reviews like yours that we are able to improve our guests' experiences. Please feel free to reach out if you have any questions or concerns. I truly hope you'll consider staying with us again in the future! Best,Lara TenenbaumAssistant General ManagerRoseville Galleria Courtyard by Marriott

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large suite and very clean
Stayed 1 night in Apr 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Raeef

Liked: Cleanliness, staff & service, property conditions & facilities
I just stayed for one night but the room was absolutely beautiful. I got the king suite and it was more than enough space for two people. The true standout was the staff. I immediately walked into the beautiful lobby to check in, and I was immediately welcomed by there friendly, outgoing, and enthusiastic staff. 10/10 would recommend and I will definitely be coming back to this hotel every time I visit!
Stayed 1 night in Apr 2024
Response from Michael on 10 May 2024
Dear Raeef,Thank you so much for the kind review! I'm so glad to see that you had an amazing stay with us; I know our staff does a wonderful job so I'm happy to see that you agreed. I hope you have a great weekend, and we look forward to welcoming you back in the future!

10/10 Excellent

Hristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice, hotel was clean and close to dining area. It felt safe. I would recommend this hotel!
Stayed 1 night in Apr 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay. Not only clean but its walking distance from the mall.
Stayed 2 nights in Apr 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us. I hope you have an incredible weekend, and we look forward to welcoming you back again soon!

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility
Stayed 1 night in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by all the staff. They went above and beyond to make our stay enjoyable. Will definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Pricilla

Stayed 1 night in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

8/10 Good

April

Stayed 1 night in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, customer service was excellent, and facilities was inviting, clean and safe.
Stayed 2 nights in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had a great stay with us! I hope you have an incredible weekend and we look forward to welcoming you back again soon!

8/10 Good

marah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be a little updated but overall a great place to stay. The staff was very nice.
Stayed 2 nights in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I'm so glad to see that you had an overall positive stay with us, and we look forward to welcoming you back again soon!

4/10 Poor

Nick

Stayed 1 night in Mar 2024
Response from Michael on 10 May 2024
Thank you for taking the time to review your recent stay with us. I was so sorry to see there were issues you encountered during your recent stay with us. I completely understand the need for a comfortable stay when traveling, so I apologize that we fell short during your time with us. If your travels bring you back to the area, then we hope to see you again soon, and of course, if you have any other questions, please feel free to reach out and I’d be happy to help!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice traditional room
nice room, traditional, comfortable. Only downside was the older plumbing because the water took a long time to heat up, and temperature varied d/o use (e.g. water cooled if someone - somewhere else in the hotel, not my room - flushed). OK two downsides - too much advertising on TV but that is probably just the way TV is.
Stayed 1 night in Feb 2024

8/10 Good

See

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty clean. The front desk ladies were friendly as well.
Stayed 1 night in Feb 2024

2/10 Terrible

SEMHAR

Stayed 2 nights in Feb 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Feb 2024

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge $12 a day for parking per vehicle. 👎👎

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room had dirty sheets on the pullout, our coffee maker didn’t work, the hot water took forever, noisy with the freeway right outside, mold in the bathroom, but the staff was wonderful
Stayed 3 nights in Feb 2024

10/10 Excellent

Akilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
Our stay here was great! The room was clean and comfortable. The grounds were modern and the staff was friendly and helpful. Would definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive and friendly staff. Room was very accommodating and exceptionally clean!
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally nice, pleasant and helpful check in staff. Nice enough hotel near dining options.
Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Rachelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean building in a safe location. Service was excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downside was once you are in your hotel room your personal internet is inaccessible or very slow.
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay. Even though it was only one night the staff made us feel welcome.
Stayed 1 night in Feb 2024

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This hotel is very nice and so are the staff. We love it. The only issue was there was no conditioner or lotion.
Stayed 1 night in Jan 2024
Response from Lara Tenenbaum on 31 Jan 2024
Dear valued guest,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests.We apologize for any inconvenience of some missing amenities. We have shared your feedback with our housekeeping team so we can ensure this does not occur again. We hope we have the opportunity to host you again in the future! Sincerely,Lara TenenbaumAssistant General ManagerCourtyard by Marriott Galleria

10/10 Excellent

Dawn

Always amazing Friendly staff and always clean rooms
Stayed 3 nights in Jan 2024

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to dining and shopping
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Ramy

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
Stayed 1 night in Jan 2024
Response from Lara Tenenbaum on 31 Jan 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience! We apologize that your stay was below our standards. We would love to get some more feedback on how we might be able to make your next stay better. We certainly hope that we have the opportunity to host you again in the future. Sincerely,Lara TenenbaumAssistant General ManagerCourtyard by Marriott Galleria

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort and welcoming!
We've visited and stayed at Courtyard Roseville Galleria Mall/Creekside Ridge twice now for my daughter's volleyball tournaments in Roseville and we've had no issues every time we came. The staff are wonderful and my girls love this hotel! Thank you for the comfort and hospitality away from home. Emma
Stayed 2 nights in Jan 2024

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jenefer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Namara

Business traveller
Not worth $139 a night. The bar is tiny and wasn’t open at all during my stay. Old and run down rooms. Housekeeping knocked on my door every morning at 9-10 am despite me having a 3 day stay. I wanted to sleep in. If you’re a light sleeper, the noise from the highway is loud and could keep someone up. Parking lot full of trash
Stayed 2 nights in Dec 2023
Response from Lara Tenenbaum on 25 Jan 2024
Dear Valued Guest,We apologize that your stay was below are normal standards. We want to make sure all of our guests enjoy a comfortable and relaxing experience and we regret that this was not the case. Sincerely,Lara Tenenbaum

4/10 Poor

Olivia

Travelled with family
Disliked: Property conditions & facilities
Misinformation on room types
I booked a 1 bedroom suite with a king bed and full pull out sleeper couch because my husband and I were traveling with our 3 kids. They gave us a standard room with a king and a twin size pull out. When I called the front desk to inform them of the error they said that I was wrong and that on their end it said king room with a pull out on a high floor? The room was not big enough for us and we were really uncomfortable, but we stuck it out because it seemed like we had no choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Haleigh

Stayed 1 night in Jan 2024

8/10 Good

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024