Exterior

Reviews of Hilton Garden Inn Davis Downtown

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 288 out of 604 reviews" "
Rating 8 - Good. 143 out of 604 reviews" "
Rating 6 - Okay. 87 out of 604 reviews" "
Rating 4 - Poor. 50 out of 604 reviews" "
Rating 2 - Terrible. 36 out of 604 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, relaxed and sleek, all at once
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Jennifer,Thank you very much for taking the time to share with your fellow travelers your positive experience you had during your recent visit to Hilton Garden Inn Davis.Your feedback is very much appreciated, will be shared with the rest of the team and the colleagues will be recognized for their efforts.Thank you again for staying with us and we hope to see you again in the near future.Sincerely,Cosmin

6/10 Okay

Teresa D.

Liked: Staff & service
Thanks!
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
We appreciate the feedback, Theresa.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Carolyn, Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone I encountered on my recent stay was very friendly and helpful. My favorite was Roman at the front desk. So polite and helpful. Great job, team.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Carolyn,Thank you very much for taking the time to share with your fellow travelers your positive experience you had during your recent visit to Hilton Garden Inn Davis.Your feedback is very much appreciated, will be shared with the rest of the team, and Roman will be recognized for his efforts.Thank you again for staying with us, and we hope to see you again in the near future.

8/10 Good

Merlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way too expensive for room I got and included NO BREAKFAST For that much money break should be included They served breakfast for $15
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Merlin,Thank you very much for taking the time to share your thoughts on your recent visit. The feedback regarding breakfast pricing has been noted, and we appreciate your perspective. We are grateful for your stay and hope to welcome you back again in the future.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Ann,It's great to hear you appreciated the location of the Hilton Garden Inn Davis. Your positive feedback is valuable to us. We aim to provide an enjoyable experience for all our guests, and we are delighted you had such a pleasant stay. We look forward to your return visit soon.

6/10 Okay

Elah, Oak Park

Travelled with family, Travelled with pets
The train horn is a bit disturbing. Mostly the loud horn at 5am. They over charge for the dog. $50
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Elah, your feedback is crucial for us. It's disappointing to hear that the train horn caused disturbance during your stay and you found our pet fee to be higher than expected. We want our guests to have a restful experience and we always aim for fair and transparent pricing. Your comments will be shared with the team to review and make essential improvements. We hope to have the opportunity to better serve you in the future.

8/10 Good

Mozhgan

Travelled with partner
Liked: Amenities, property conditions & facilities
Great central locatiin
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Hello Mozhgan,We appreciate you sharing your experience at Hilton Garden Inn Davis. It's delightful to know you found our location advantageous. Your feedback is valuable and will certainly be shared with our team members. Thank you for choosing us, and we eagerly anticipate your return in the near future.Warmly,Cosmin

10/10 Excellent

William e

Liked: Staff & service, property conditions & facilities
Reception was terrific
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
William,It's wonderful to hear that you found the welcome at Hilton Garden Inn Davis to be outstanding. Your encouraging words are very much appreciated and will be shared with our team members. We're truly grateful you chose to stay with us and look forward to your return in the near future.Best Regards,Cosmin

10/10 Excellent

Phong, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Phong,It's heartening to know your recent visit to Hilton Garden Inn Davis met your expectations. Your kind appraisal is greatly valued. The positive findings you shared will be passed on to our fellow team members.Thanking you once more for choosing to stay with us. We eagerly anticipate your return in the not-too-distant future.Warm regards,Cosmin

8/10 Good

JUDITH

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location within downtown area to walk to anything needed, school, coffee shops, restaurants, movie theaters and more
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Judith,We're thrilled to hear that you enjoyed your stay at Hilton Garden Inn Davis. It's lovely that our central location made your visit convenient and memorable. We believe that accessibility to local attractions truly elevates the guest experience. Your positive feedback will surely encourage our team members. We look forward to your return in the future.Best Wishes,Cosmin

4/10 Poor

Helle Flindt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms and hallways were very run down and there were holes in the bed linen and scuff marks on the walls etc
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Helle, we appreciate you dedicating time to provide feedback.However, it's disheartening to learn that the condition of the rooms and overall facilities didn't meet your expectations and we apologize for any inconvenience caused. Quality assurance is paramount, thus this information is significant, as improvements are continuously being sought. We still hope to have another chance in the future to provide you with the experience you expected.

6/10 Okay

Helle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is run down and the rooms are banged up and scuffed It used to be very nice but they need to upgrade it A room at more than $240 needs to in better condition
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Helle,We appreciate your comments about the condition of the property and our rooms. We always strive to maintain the highest of standards, and comments such as yours are valuable in this endeavor. Please be assured that we're committed to constant improvement and your feedback plays an integral part in that process. It's our hope to have a chance to better serve you in the future.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Ramon,It is heartwarming to know you had such a favorable experience at Hilton Garden Inn Davis. Your feedback is valuable and will certainly be shared with the rest of the team, acknowledging their efforts.We value your patronage and anticipate welcoming you back in the future.Sincerely,Cosmin

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fave place to stay in Davis! Close to campus, restaurants and shopping!
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Christine, it's heartening to know that Hilton Garden Inn Davis is your favorite choice when visiting Davis. We're happy to hear you enjoyed our close proximity to campus, dining, and retail outlets. We highly value your feedback and it will inspire our team members' efforts. Once more, thank you for choosing us. Rest assured, we eagerly await your return.

10/10 Excellent

Steve

Liked: Cleanliness
Modern and clean
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Steve,It's a delight to hear about your recent positive experience at Hilton Garden Inn Davis. We're glad you appreciated our clean and contemporary setting. Your valuable feedback will certainly be shared with our team members. Thank you for choosing to stay with us, and we eagerly anticipate your return in the near future.Sincerely,Cosmin

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel and the staff members are so kind and helpful. The train does pass by in the night but we went right back to sleep.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Hello Jennifer,We appreciate your kind words about your recent stay at Hilton Garden Inn Davis. It's delightful to hear how you found our hotel to be charming and our team members supportive. We understand the passing train can be noticeable and are relieved to hear it didn't significantly impact your restful night. We look forward to welcoming you again in the not-too-distant future.Best Wishes,Cosmin

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located in Downtown Davis. Walkable distance to all dining and entertainments best of all felt safe around town. Hilton was great clean and quiet. I will return here for sure.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Bruce,Thank you for sharing the delightful experience you had at Hilton Garden Inn Davis. It's terrific to know that our central location was beneficial to your visit, allowing easy access to local dining and entertainment.We appreciate your kind words about our quiet, clean environment. Feedback like yours motivates our team members further. We eagerly anticipate your return visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Accomidating
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Hello Michelle,We're thrilled to hear you found Hilton Garden Inn Davis to be accommodating during your stay. It's our priority to ensure you have a pleasant experience. Your feedback is treasured and we'll certainly communicate it to the rest of our team. Again, thank you for choosing to stay with us, and we're excited to host you again soon.Sincerely,Cosmin

10/10 Excellent

Timothy

Travelled with partner
Yup
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Timothy, we appreciate your positive feedback about your experience at Hilton Garden Inn Davis. Your kind words will certainly be shared with our team. We eagerly look forward to your return in the not too distant future. Sincerely, Cosmin

4/10 Poor

Tianren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They don’t provide any of the slippers and shavers. And also they don’t have tub for the shower.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Tianren,The team appreciates your feedback about the absence of certain amenities and the shower design. Addressing these concerns is paramount as we constantly strive to enrich the guest experience. We sincerely value your choice to stay with us and we'd appreciate the opportunity to serve you better in the future.

10/10 Excellent

Lillyan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Lillyan,It's great to hear you had a pleasing stay at Hilton Garden Inn Davis. We endeavor to ensure our guests have an enjoyable experience. Your feedback is valued and will be conveyed to our team members. We appreciate your stay with us and eagerly anticipate your return in the future.

6/10 Okay

Anita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The 2nd floor was suppose to be secured it was not it was next to the train tracks anyone could have entered the property without a key
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Anita,We are glad you chose to stay with us and appreciate you sharing your thoughts. We understand your concerns about security on the second floor and proximity to the train tracks. Your feedback is invaluable as we aim to continuously improve our guests' experiences. We assure you that the safety and well-being of our guests is our top priority, and we hope to have the chance to better serve you in the future.

4/10 Poor

Tatiana

Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Tatiana,We see you've rated your recent stay with us and we are disheartened to learn that the visit wasn't up to your expectations. We're committed to providing our visitors with the finest experiences and regret any disappointments you might have experienced. Your feedback is valuable in aiding us to elevate our standards and services.Thank you for giving us your time. We hope for another chance to exceed your expectations on a future visit.

6/10 Okay

Sandhya

Liked: Cleanliness
just across from the train station and noisy trains went by all night also the original room I booked was not available which was disappointing
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Sandhya,Thank you for your feedback. We sincerely regret that you found the surroundings somewhat bustling with railway noise and that there was a mix-up with your room preference. Rest assured, our team will strive harder to ensure a peaceful and pleasant stay for all our guests moving forward. Your patronage is valued, and we hope you consider us for your future stays.

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Carol,We're thrilled to hear about your positive experience during your stay at Hilton Garden Inn Davis. The entire team appreciates the time you took to share the feedback with fellow travelers. They'll certainly be acknowledged for their hard work and efforts in making your visit a memorable one. We are eagerly looking forward to your next stay with us in the near future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and comfortable hotel! Walking distance to UC Davis.
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Christine,It's great to hear about your positive experience at Hilton Garden Inn Davis. We're pleased to know you appreciated the excellent service and comfort during your stay. It's convenient that our property's location enabled you to easily explore UC Davis on foot. We're glad you chose us and hope to welcome you back in the near future.

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Christian,It's rewarding to know that your recent visit at Hilton Garden Inn Davis was a positive one. Your commendation means a lot and will surely be conveyed to our team members as recognition of their efforts. Do know that your patronage is greatly valued and we're eagerly looking forward to hosting you again in not-so-distant future.Best Regards,Cosmin

2/10 Terrible

Fabio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a regular Hilton
This is some former hotel they slapped a Hilton logo on. The box springs were squeaky and clunked around every time we moved in the bed. The walls are thin and people constantly slamming doors and yelling until 3am. The fan/AC did not work at all the room was stuffy and warm all night.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Fabio,We regret to hear that your stay did not meet your expectations. We apologize that you encountered issues with your bed and loud sounds disturbing your peace. Your comfort is our priority and we lament any HVAC issues you faced in maintaining the room's temperature. We do make ongoing updates and are always striving to improve the experience we offer guests. Your observations will be utilized in our ongoing efforts to improve. We appreciate your feedback and hope we can host you again in the future to prove we can do better.

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Thank you for sharing, Jimmy!At Hilton Garden Inn Davis, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing walking distance to anything and everything amazing shops. The only thing that I could request is for Hilton to invest in new beds other than that breakfast staff and location very convenient I
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Lupe,We appreciate you sharing your wonderful experience at the Hilton Garden Inn Davis. It's great to hear that our prime location provided convenience for your stay. We take your feedback regarding our beds into account as we strive to constantly improve our guest satisfaction. Your commendation about our breakfast and our team members is much appreciated. We look forward to hosting you again for another amazing stay.Best Regards,Cosmin

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing! I made a mistake making my reservation and showed a week earlier. They worked with Hotels.com and they were able to accommodate me. Best experience! And the hotel was wonderful.
Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Hello Jacqueline,We're overjoyed to hear about your high praise for Hilton Garden Inn Davis. It's wonderful that our team members were able to promptly assist with the mishap in your reservation and accommodate you accordingly. Your words of appreciation regarding your overall experience with us will certainly be passed on to the rest of the team. We thank you again for choosing to stay at our property and eagerly anticipate your return in the foreseeable future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It says breakfast buffet, but it is just continental breakfast.
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Feb 2024
Michelle, thank you for your feedback on your recent stay. It's noted your experience about the breakfast offerings. We aim to present clear and accurate descriptions of our facilities, and regret any misunderstanding. Your insights will be shared with our team members for improvements. We appreciate your choice to stay with us at Hilton Garden Inn Davis, and hope to welcome you back soon.

10/10 Excellent

Tereso

Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Tereso,We appreciate that you took the time to rate your stay at Hilton Garden Inn Davis. It's wonderful to see that your experience with us was a positive one. Your kind feedback will surely inspire our team members and they'll be recognized for their efforts. Thank you for choosing to stay with us and we eagerly anticipate your return visit.

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Amy,It's wonderful to hear of your positive experience at Hilton Garden Inn Davis. Your commendable ratings will certainly be shared with our colleagues as a token of their hard work. We are glad to have hosted you and eagerly await your return in the not-too-distant future.Kind regards,Cosmin

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Thank you for the amazing rating, Alexander!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Davis soon!Thanks again for leaving your feedback!

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Jesus,It's outstanding to know you had a fantastic experience at Hilton Garden Inn Davis. We appreciate the time you've taken to share your high regard. Rest assured we'll share your feedback with our team members, and they will be acknowledged for their dedication. We are grateful for your visit, and eagerly anticipate your future stays.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the perfect rating, Steven!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Davis. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Cindy, we're delighted to know your recent stay at the Hilton Garden Inn Davis met your expectations. Your feedback is an invaluable resource and will certainly be shared with the rest of our team. Our colleagues will appreciate the recognition for their efforts. We greatly value your patronage and look forward to your return in the future.

10/10 Excellent

Barbara

Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Barbara,It's wonderful to hear that your recent stay at Hilton Garden Inn Davis was a positive one. We greatly appreciate you taking the time to share your glowing rating with other travelers. Feedback such as yours serves as encouragement to our team members. We would like to express our gratitude for choosing to stay with us. We eagerly await the chance to welcome you again in the near future.

10/10 Excellent

Melody

Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thanks for sharing this perfect rating, Melody!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Davis! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Cathey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thank you for the great rating, Cathey!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Davis! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Deborah,As the rating was neutral, we're eager to hear how we can improve. Your direct feedback is crucial in helping us understand where we might have missed the mark. We hope to have the opportunity to better serve you in the future. We appreciate you choosing to stay with us.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Peter, thank you for your stellar rating! We wholeheartedly appreciate your support for Hilton Garden Inn Davis. We're delighted to know our remarkable changes have added to your experience, from our freshly renovated spaces to the revamped menu at Seasons Kitchen & Bar, crafted by our new talented chef.With our General Manager, Cosmin Nicula, infusing key changes, we continuously strive to elevate our guest experiences. Hopefully, our prime location also positively contributed to your Davis adventure.Do consider reaching out to our sales team if you're planning to attend or organize a group event in the future. We're assured you’ll appreciate the fully functional elevator, ensuring a seamless transit through the hotel.Looking forward to welcoming you back to experience more of the enriched ambiance and delicious culinary twists. Rest assured, your next stay will be even better.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Thanks for the amazing rating, Wendy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Davis!

6/10 Okay

Hong

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
We appreciate the feedback, Hong.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

William e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thank you for the fantastic rating, William!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Davis! We can't wait to see you again soon.

10/10 Excellent

Jennifer

Stayed 3 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
Thank you for the wonderful rating, Jennifer!It's fantastic you enjoyed your time at Hilton Garden Inn Davis so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The front desk people are wonderful, the room and property are very clean, it is close to restaurants, shopping, and the UC Davis campus. The room is well stocked with coffee, tea, and toiletries, and the fridge and microwave are super convenient. Cons: Our room did not have blackout curtains, so it was not even remotely dark in there at night. The top sheets on the bed were not even as wide as the mattress, which was super weird, and the duvet was far too thin and not warm enough at all.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Kelly, thank you for sharing your detailed observations. We're pleased to know that you appreciated the convenience of our location, the cleanliness of our property, and the stellar service from our front desk team.We're also glad to hear that you enjoyed the well-stocked amenities in the room. However, it's regrettable to learn about your concerns regarding the room's light control and bedding comfort. Our team ensures all rooms meet satisfaction standards, your feedback gives us the opportunity to continually improve.As a note of interest, we are delighted to announce improved measures including the introduction of engaging team members, a refreshing hotel ambiance and a dynamic new General Manager who enjoys connecting with guests. Our intention is to make all accommodations more comfortable and pleasing for our valued guests.Don't forget to check out the new menus at our on-site restaurant, Seasons Kitchen & Bar, curated by our exceptional new chef. We firmly believe that these changes, combined with our prime location, greatly enhance the overall guest experience.In closing, we hope you had the opportunity to enjoy the new atmosphere and the vibe around Seasons Kitchen & Bar. When you plan another visit, our sales team would be more than happy to assist you for an even better experience. We look forward to your return to Hilton Garden Inn Davis.

10/10 Excellent

Sebastian

Stayed 2 nights in Oct 2023
Response from Customer Service on 14 Dec 2023
Thanks for the outstanding rating, Sebastian!We're delighted your time at Hilton Garden Inn Davis was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

GREG

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt feel it meets Hilton's standard. The property seemed run down, when i went to check in there was no one at the front desk and then when she did arrive, she took phone call for about 7 minutes!! There were foreign hairs in my shower. The bathroom in the lobby was filthy and your buffet was pathetic. In fact I would like to talk to someone about what I saw. You have a major hygiene issue. I was watching one of the staff filling the cereal with here bare hands!!!
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Greg, your feedback is valuable and has been noted. It's disheartening to hear of your experience considering our team's commitment to ensuring positive guest experiences. Rest assured that hygiene is of the utmost importance at our property and your concerns will be addressed. We're glad to note, however, that our team was able to follow this up with you, and that a resolution has been made and you were refunded for your stay.Nonetheless, your feedback is of great importance for improving our services and your satisfaction is paramount. We hope you will provide us another chance to improve your impression of our property. We promise a better experience on your next visit.