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Reviews of Hotel Val d'Este

2 out of 5
Hotel Val d'Este
Place de l'Eglise, Saint-Gervais-les-Bains

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff.
Stayed 3 nights in Mar 2024

6/10 Okay

PERRY

Liked: Cleanliness, staff & service
To be fair we booked a room last minute based on price. The room was 4th floor in the eaves overlooking a busy bar. As a place to crash for a night it was okay, a week there might be a bit much. The receptionist was friendly and helpful, but there appeared to be no staff resident in the hotel overnight.
Stayed 1 night in Mar 2024

8/10 Good

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlights of this hotel were the friendly service and great location. All the members of staff were helpful and cheerful and it was a great place to stay. The rooms were clean and comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so kind and accommodating to us. We speak no French and they worked with us and were very patient. They gave us wonderful advice on sightseeing and transportation. Breakfast was wonderful. We will be staying again
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Nice clean but basic room.
We just needed something simple and clean. The room was both of these, nice and hot radiators with stats to dry ski clothes, comfy beds and ok breakfast . All quite basic, but happy with what we got.

8/10 Good

2 Skiers, London

Liked: Cleanliness, staff & service, room comfort
Excellent base for mountain activities!
Decor a little dated, but very clean, warm and comfortable with plenty of space in the room we had. We received a warm welcome and the staff were excellent. Good central location in the village and close to all amenities and the Bettex lift to the mountains. All in all, good value and would definitely stay here again. Thank you.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely little hotel near ski lifts
We were welcomed really warmly. There had been a mix up with our booking which the hotel staff sorted out with no fuss - that is a real test of a hotel and they dealt with it admirably. The furnishings are traditional savoyard style which give the rooms a comfy, rustic ambiance. The bed was really comfortable, the room warm with lovely bathroom and endless hot water. Lovely balconies with great views - either of the village and baroque church at the front, or the mountains at the back. Breakfast was good. The bar is open until 8pm then it's all quiet. There is a key code system to come and go as you please. The location is perfect - an easy walk to the ski lift, whilst also being in the centre of the village next to the tourist information office, two supermarkets, many shops, restaurants and tea rooms. There is a free shuttle bus to the ski lift and to other nearby ski resorts.

8/10 Good

Verified traveller

Liked: Cleanliness
The room was extremely hot with no fan to circulate the air. The shower was very good. The hotel is in a great position in the centre of St Gervais

10/10 Excellent

Ian, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Alpine hotel
Lovely hotel, in a fantastic location, in a beautiful town. All staff were very friendly and helpful. Highly recommended

10/10 Excellent

Roshan

Stayed 1 night in Feb 2024

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, personnel professionnel, petit déjeuner parfait
Stayed 1 night in Feb 2024
Response from L'équipe du Val d'Este on 7 Feb 2024
Bonjour Antoine, Nous vous remercions pour votre commentaire et sommes très content de savoir que votre séjour était sympathique. Nous espérons avoir le plaisir de vous accueillir de nouveau à Saint Gervais les bains. Toute l'équipe du Val d'Este

2/10 Terrible

Morgane

Stayed 2 nights in Feb 2024
Response from L'équipe du Val d'Este on 7 Feb 2024
Bonjour Madame,Nous sommes navré de voir votre note. Cependant nous sommes étonnés car, vous ne vous êtes pas présentée à l'hôtel, lors de votre réservation.Vous n'avait donc pas pu évaluer nos services proposés. Nos conditions d'annulations sont bien expliqués et vous les avaient validés avant de confirmer votre réservation. Nous avons essayer au possible de trouver une solution pour vous, malheureusement nous n'y sommes pas arrivés. Cordialement, L'équipe du Val d'Este.

8/10 Good

Thierry

Stayed 2 nights in Sep 2023
Response from Maëva on 17 Nov 2023
Cher Thierry, Nous vous remercions pour votre commentaire et nous sommes ravis que vous ayez passé un bon séjour parmi nous. Au plaisir de vous accueillir de nouveau. Toute l'équipe du Val d'Este

10/10 Excellent

Thierry

Stayed 1 night in Sep 2023
Response from L'équipe du Val d'Este on 19 Sep 2023
Cher Thierry, Merci pour votre note. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour chez nous. Au plaisir de vous revoir sur Saint-Gervais ! Belle semaine, L'équipe du Val d'Este

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si nous revenons à Saint-Gervais nous réserverons cet hôtel. Situation idéale, chambres propres (même si une petite rénovation serait appréciée:) , tous les équipements marchent parfaitement. Très propre partout. et l'accueil est très agréable, merci
Stayed 1 night in Sep 2023
Response from L'équipe du Val d'Este on 19 Sep 2023
Cher Robert,Merci pour votre commentaire et votre appréciation de notre personnel. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour chez nous, notre personnel mettant tout en oeuvre pour vous satisfaire.Ce sera un plaisir de vous revoir sur Saint-Gervais. D'ici là, prenez soin de vous. Bien à vous,L'équipe du Val d'Este

8/10 Good

pascal

Stayed 1 night in Aug 2023
Response from Equipe du Val d'Este on 5 Sep 2023
Cher Pascal, Merci beaucoup pour votre note ! Belle semaine à vous,l'équipe du Val d'Este

6/10 Okay

Sabina

Travelled with family
Liked: Cleanliness, staff & service
Jammer dat er geen koffie en waterkoker op de kamer was! Verder heel netjes!
Stayed 2 nights in Jul 2023
Response from The team of Val d'Este on 25 Jul 2023
Dear Sabina,Thank you for your review. It has been a pleasure to host you !Indeed, there isn't any kettle and coffee in the classic rooms (except in our panoramic rooms), but we do have a bar, where you can get any hot drink from 7:30AM. Wishing you a fantastic summer,Kind regards,The team of Val d'Este

8/10 Good

patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quand le retour!
Deux jours à la montagne et une halte très agréable. Convivialité et sérénité.
Stayed 1 night in Dec 2019

10/10 Excellent

Emmanuel, Belgique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patron de l'hôtel très accueillant, disponible et avec beaucoup d'attention pour ses clients. Possibilité d'aller à pied de l'hôtel aux différents restaurants.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tim

Liked: Cleanliness, staff & service

10/10 Excellent

Sophie, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
super sejour
a 10 minutes a pied du telecabines, plein centre. super hotel. cependant nous n'avons vu aucun personnel dans l'hotel sur tout notre sejour. meme a la reception, desesperement vide avec seules les cles des chambres sur le comtoir.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain, Mantes La Jolie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suggestion
Notre séjour s'est très bien passé, juste un petit bémol, ma femme a glissée dans la douche avec sa jambe gauche et s'est cognée le tibia droit contre l'angle de la bordure, heureusement rien de grave, seriez vous d'accord d'y apposer des bandes rugueuses à l'intérieur pour éviter toute glissade notamment quand on enjambe une à la fois et que le receveur est déjà mouillé auparavant ? Chambre N°9 au 3è étage.

8/10 Good

Francois, Atlanta

Liked: Cleanliness, staff & service
Hotel simple mais joli et agreable.
L'hotel est bien place relativement au restaurants avoisinants, pas trop calme vu la route principale qui passe devant. Mais les prix sont raisonables, le personnel sympathique et l'hotel a du charme. Salle de bain exigue

6/10 Okay

Didier

Liked: Staff & service
Disliked: Room comfort