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"Room we clean and had space. The swimming pool with the booking system worked really - we really enjoyed it. Breakfast - we couldn't fault it, loads of choice excellent quality and service."

"I’ve been staying at this hotel for a few years now and it never disappoints. The rooms are always spotless and the staff is always friendly and helpful. "

"My room was on floor 2 towards the back of the hotel. The Gym was on floor 1 at the front of the hotel yet the music from the Gym and work out classes was so loud I couldn’t concentrate on work and had to have the TV on max volume. Then there was the loud banging at the same time, coming from an open door or window. Gym music and loud banging stopped at 10pm. The room had a glass door to the en-suite, so you had full view of the person sitting on the toilet and everything else private people do in bathrooms. The rainfall shower squirted water everywhere other than straight down. Looks like it hasn't been cleaned in the last 10 years. The carpets had many stains on it, making the room feel dirty if you walked around in bare feet. Bedside lamps each side were plugged into the only power socket by the bed. So you had to make a choice of light or your electronics. For the prices they charge you’d expect a much higher standard of room. £118 for one night in a small double room. Plus you have to pay for parking. It was like a continental cheap motorway motel worth maybe £40 per night at best. I assume you pay this over the top rate due to the Gym and having a Starbucks on site. I wouldn’t recommend this hotel to anyone. Go down the road to the Double Tree by Hilton and not only save yourself £30 or so, but you get a better room. Cleaner, more spacious, sockets everywhere round the room, better spacious desk to work, shower that works. free parking for Blue Badge holders."

"Pubic hair in shower otherwise room clean. A good view for a cheaper room. Very spacious room with nice furniture. Jacuzzi not working, stairs to pool feel dangerous. Bar was a nice area in evening for a drink or two. Breakfast had a lot of choice but hot food was almost cold which was a shame, buffets need refreshing. Roast potatoes in breakfast? If you remove the American hash browns from the English breakfast at least put bubble and squeak on. All staff interactions were great. "

"The breakfast was fantastic, fabulous choice of food and juices; staff were so helpful and attentive. Spa was a welcome treat, after a day of exploring the city; again, staff in spa were so helpful. Room, as rest of hotel, was spotless. The windows were rather old and hard to open ( to air the bathroom, after a shower), but the building is relatively old. The private parking was expensive, but only a short walk from the hotel and we knew the car was safe and secure. All in all, a wonderful stay at The Gainsborough, will definitely return; was a wonderful experience. "

"Great centrally located hotel, staff were super friendly from check in to check out, breakfast was spot and the bar and staff were great "

"Our room was clean and well prepared. The full english breakfast was excellent with plenty of choice, and the bar was well attended in a very pleasant ambience. All the staff were very pleasant helpful and professional, you couldn't ask for better."

"Overall pleasant environment."

"Lovely hotel and friendly/helpful staff. Great location for exploring Bath."