"Do not stay here! This property is listed as a 5 star hotel but don’t let the aesthetic fool you. Yes, the rooms are visually pleasing however they are very small. The hotel is understaffed. They have one attendant running around doing valet, bag assistance, even at times cleaning the rooms, which was hit and miss. We had to be downtown one morning of our stay and there was no valet available to bring up our car so they walked us to the parking garage basement where my car was parked and I literally had to get in my car from the passenger side because it was parked so close to the cement wall. I would not mind parking/retrieving my own car, just don’t charge parking and valet fees. And please, for all that’s good, don’t call yourself a 5 star hotel.
The room was missing many items so I had to call to get these brought up.
Last day - I asked to extend checkout until noon the day prior to our departure. the front desk associate said that would be no problem. I came back around 11:10am from breakfast and my card had been deactivated so I just went to ask for it to be reactivated. The desk associate was so indifferent, like she couldn’t care less, and then proceeded to tell me she could not reactivate my card? Then just looked at me like that was it. She honestly could not grasp the idea that I still needed in the room to get my bags. So I had to wait for yes, the valet attendant, to let me in the room. He was so busy doing 3 or 4 other jobs, it was just a racket. "