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Reviews of Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel
2296 Niels Bohr Ct, San Diego, CA

Reviews

7.2

Good

Rating 10 - Excellent. 436 out of 1145 reviews" "
Rating 8 - Good. 238 out of 1145 reviews" "
Rating 6 - Okay. 172 out of 1145 reviews" "
Rating 4 - Poor. 134 out of 1145 reviews" "
Rating 2 - Terrible. 165 out of 1145 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities
I like that there was a late check in. very nice place.
Stayed 1 night in May 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Miguel

Liked: Amenities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

April, Lithonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in May 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024

4/10 Poor

FEDERICO

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Alejandro

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room I was given smelled like pee requested to be moved and they gave me another room full of pee
Stayed 1 night in May 2024

8/10 Good

jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tx
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are nice and helpful
Stayed 1 night in Apr 2024

8/10 Good

Mahir

Stayed 1 night in Apr 2024

2/10 Terrible

Kimberly

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors in the room are sticky and filthy. The bottoms of my kids feet turned black in 5 mins of being in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Andres

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and our room was very clean and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024

10/10 Excellent

Anshul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and spacious rooms
Stayed 1 night in Apr 2024

6/10 Okay

James, Grover Beach

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in desperate need of renovation. The carpets are worn, stained & looks like burn marks. Better regular cleaning as well... the trash cans were overflowing during the breakfast time, had to ask for coffee to be refilled. Pancake machine didn't work. The cinnamon rolls tasted very fresh. The night clerk, Ulisses, was the absolute best! Very friendly, kind & welcoming. He made our stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My TV remote didn't work well. Small inconvenience.
Stayed 1 night in Apr 2024

10/10 Excellent

Hyeongseok

Stayed 7 nights in Apr 2024

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice on our trip because it’s close to CBX. The hotel is tucked way back in an industrial district surrounded by warehouses, so not convenient if you don’t have a car. Staff is kind and helpful, although I would have appreciated if they would have anticipated the fact that I’d need extra bedding (checking in with family of 5 into a room with a pull out couch) but each time I stumble exhausted to my room only to realize I need to go back down to the lobby to get bedding for my kid’s bed. Breakfast is good. Plenty of protein! Coffee was surprisingly good too.
Stayed 1 night in Apr 2024

10/10 Excellent

Yessenia, Santa Ynez

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Ismael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean all
Stayed 1 night in Apr 2024

2/10 Terrible

Albert

Stayed 1 night in Apr 2024

10/10 Excellent

Maribel, tustin

Liked: Staff & service, property conditions & facilities
The parking lot was noisy. Kids dancing and drinking at 1 am
Stayed 1 night in Apr 2024

10/10 Excellent

Clarice

Stayed 1 night in Apr 2024

10/10 Excellent

Gianne Maxime

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.
Stayed 1 night in Mar 2024

8/10 Good

Norma

Stayed 1 night in Apr 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude to my sister in-law at check-in, it’s her first time in the USA. Tried to make her pay $100 cash at check-in for incidentals. Made her feel uncomfortable and unwelcome. I got on the with the manager and tore into her and attitude changed. Not a good way to do business!
Stayed 1 night in Mar 2024

6/10 Okay

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the outer doors were broken due to vandalism so the main entrance was the only means of enering the property.
Stayed 1 night in Aug 2023

8/10 Good

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were assigned a room with a flickering light, mold on a wall (wallpaper seemed wet and warped), and our tv froze and after shutting it off, it wouldn’t turn on. I went to the front desk and let them know and asked if we could get a different room. The gentleman said they were almost completely booked, but he would see what he could do for us. He was able to give us a different room which we really appreciated. He apologized for the room and for making us wait. More guests arrived while he was looking for us and he had to check them in. We didn’t mind the wait since he was able to help resolve our room situation.
Stayed 1 night in Mar 2024

10/10 Excellent

Sagrario

Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Stayed 1 night in Mar 2024

10/10 Excellent

Jose, Canby

Stayed 1 night in Mar 2024

10/10 Excellent

jose luis

Travelled with family and small children
Liked: Amenities
we stay only 1 day , but it was really good really close to the airport and the CBX center
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people in the front were very helpful and very nice to me and my family especially my son
Stayed 1 night in Mar 2024

8/10 Good

Marcelo

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service
None
Stayed 1 night in Mar 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024

8/10 Good

María

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Industrial area nothing around to walk distance to restaurants etc
Stayed 1 night in Mar 2024

10/10 Excellent

Jae Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for CBX bridge travel
Stayed 1 night in Mar 2024

6/10 Okay

Ken

Travelled with family
Liked: Cleanliness
Property was safer than what some have written. However, lot of noise from the parking lot and allowing people to hang out in the lot. Room was spacious, but very cheap furniture and hollow bathroom door which echos when being closed. Downstairs area was nice. Food for breakfast was a mixed bag of ok and bad. If you need a cheap room near border, you could do worse.
Stayed 1 night in Mar 2024

10/10 Excellent

Elisa

Travelled with family
Liked: Property conditions & facilities
That is on a quiet area
Stayed 1 night in Mar 2024

4/10 Poor

Marina

Disliked: Staff & service, property conditions & facilities
No hot water, very outdated
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Mar 2024

8/10 Good

Rena

Stayed 1 night in Mar 2024