10/10 Sangat Bagus
frank
Bepergian bersama keluarga
22 Agu 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
4.5 stars. The 0.5 star deduction is due to one particular front desk personnel's rude behavior upon checking out on 8/17/25 morning. She was slurping a starbuck ice coffee intermittently while talking and then set the drink right in front of me when she had to type. She scowled at my daughter and me from time to time and gave short answers in an annoyed tone to everything I said. At first I thought I was just being oversensitive, but after we left the hotel my daughter also mentioned that the front desk rep seemed rude. I forgot to check her name tag since I was shocked by her behavior. I also told this front desk staff that free breakfast was included in both of my room rates. But later that morning I received an invoice from Hyatt, which includes $160 breakfast fee. I had to call Hyatt back to get that breakfast fee off my bill.
All the other Hyatt staff I met during my San Diego trip were very courteous, especially Lauren (of the front desk) when I checked in. She was very considerate and offered to put both rooms on the same floor level. She also reminded me to let the restaurant hostess know that free breakfast was included in both room rates to avoid unnecessary extra charges. She gave a very detailed description of the hotel's amenities and clear instructions on how to get to our rooms.
We stayed in double queen bed rooms with a view of the bay on the left side and a city view on the right side. Both rooms were spacious and clean, but the bathroom counters were slig
frank
Menginap 1 malam pada bulan Agustus 2025
