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"Staff was fabulous. Hotel was beautiful and clean. Highly recommend the Kids Club - kids loved it and they communicate via WhatsApp if anything unplanned happens. Restaurants were beautiful and the food was very good, very fresh and good sized servings."

"Friendly staff"

"Staff & service was good overall. Food and drinks were just okay, nothing impressed us. Reservations are needed for dinner at the restaurants, best ones to eat were the Asian one and the Cevicheria. Breakfast at the Chula Vista buffet room was good too. The rooms are a bit outdated, lots of families with kids, loud music at late hours of the night coming from the bar and beach area. "

"Rooms are dirty service is bad not a very nice place"

"Everything was great in the hotel except for the prices of food and drinks that is completely abuse the visitors. For example, A two scone ice cream is $17. Latte $9. It feels like they really take advantage of the visitors by these inflated price all over the property. "

"Fantastic resort with an incredible location at the beach. Super professional and friendly staff that treats you like royalty. Great drinks, warning be careful! Well maintained and groomed grounds. I will be back"

"Great hotel! Great staff very friendly and great food. Would definitely stay here again!"

"I wouldn’t recommend this place to anyone. I was so frustrated and tired my entire stay. I didn’t get to relax how I wanted to on my trip. The place is beautiful but it’s to massive! No one tells you have to hike to get anywhere. In 2 hrs we walked 13,000 steps! We were going in circles, the employees weren’t much help, they kept telling us to go different directions (wrong ways) maybe because the place is fairly new and employees still don’t know their way around but it was very upsetting. The first morning we tried to go to the lago restaurant and it took us over an hour to get there, we get there at 10:15am, breakfast ends at 11am, the line was so long, people waiting everywhere, we tried putting our name on the list and they said we wouldn’t make on time for breakfast because there was so many people waiting. So we went to the lazy river (again we get lost) we get there at 10:50, they told us the same thing, it was too late to eat there. It’s too big of a place, if you decide to go be prepared to go on hikes. All of our feet hurt. The theme park was not in service, my kids wanted to go on the roller coaster but was not open. Will never stay here again. "

"Had a fantastic time at the newly renovated RIU. Kids club was fantastic, food was awesome, and staff were amazing. Definitely one of the better all inclusive we have been to."