6/10 Cukup Baik
Christina
Bepergian bersama keluarga
12 Jul 2025
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I really wanted to love my stay here. The staff was incredibly kind, responsive, and helpful throughout my visit. The facilities were clean and generally well-maintained, which I appreciated.
However, I did run into several issues that made for a difficult night. In the evening, my hot water stopped working. The hotel quickly sent a mechanic who was very kind, but unfortunately couldn’t fix the issue, so I was moved to a different room. In that room, the refrigerator was making an extremely loud noise that made it hard to relax. I called the front desk, and they advised me to unplug it—which I did, since I didn’t want to move rooms again.
Unfortunately, around midnight I woke up to the sound of water leaking from the fridge. A puddle had formed near the extension cord for the TV, which was a bit alarming. I called again, and staff instructed me to leave it alone and place towels down. Between that and the loud airplane noise from a nearby airport, I didn’t get a restful night’s sleep.
I want to emphasize again that the staff was lovely and did their best to help, but I was disappointed that no compensation or gesture was offered for the trouble I experienced. I hope this feedback helps improve future guest experiences.
Christina
Menginap 1 malam pada bulan Juli 2025