4/10 Poor
Elliott
Travelled with partner
29 Apr 2024
Disliked: Cleanliness, property conditions & facilities
Typically stay at a property across the street from here and decided to try the Westin for a change. Upon checking in, I mentioned being a rewards member but my phone was cooperating and couldn’t pull up my number, the clerk told me to come back with it later. I guess it’s not something they could look up for me.
The building is historic and I do realize there will be concessions given to staying in such a property, such as rooms typically being smaller that more modern properties. This was the case, our king room was definitely small in comparison to what we are accustomed to, but not a deal breaker. The Westin is known for their signature scent, which is the same at all locations. We love the scent and have candles in our own home. Unfortunately, upon entering our room, the Westin scent wasn’t what greeted us, rather it was the strong scent of marijuana, as if someone had been there shortly before our checkin.
The room felt dingy and in need of maintenance. Toilet continuously ran, hot water tap peeled, hvac system was startlingly loud. The bed was pretty firm, linens were nice. The location is downtown and on a busy intersection, we listened to the sounds most of the night and made it difficult to sleep.
Ultimately, we have no plans on returning to this property and will return to the property we typically stay at.
Elliott
Stayed 1 night in Apr 2024