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"I stayed the whole week, the first 5 nights for a work conference, and the other 2 in a different room as I had to book separate. The garden room I had for the first 5 nights was outstanding! Modern, well kept, spacious…gorgeous! The ocean view one was not good! The bath tub was dirty, soap scum on the walls, the carpet had a musty smell through the hallway and room. I got disappointed with this room after experiencing the garden one on the other side of the resort. The view from the balcony was the beautiful highlight of this room. I have to point out that the amenities like the pools, cabanas, restaurants on site, and the private island are all fantastic, the next time I stay, I will be sure to have a room on the “good side”. Some of the staff are very friendly, others certainly show they’d rather be somewhere else! During a conference event/reception, one of the bartenders literally said “Jesus Christ” with extreme annoyance when I asked for Coke Zero, he didn’t have any so offered Diet Coke, and I said I’d prefer a regular coke then. Unsure why my request caused such annoyance but he certainly made it very evident. With the high value that accommodations, food and stay are here, and the prestige of the resort, I honestly expected a bit better customer service. Jan at the front desk and David in the cabanas were the highlight of kindness and helpfulness, great people. "

"Conditions at this place were horrible every"

"There are not many vegetarian options inside the resort and for a expensive rate that we are paying for each night, it does not include breakfast."

"It was good enough!"

"My only complaint is that we were not able to adjust the thermostat in our room. It was set at 63 degrees the whole time. Our only option was to have maintenance turn it off at the main control and then turn it back on but were never able to adjust the temperature from our room and it was either 63 degrees or nothing. Called maintenance multiple times. Otherwise everything was great."

"Front desk stated they would give us refund because my son was not old enough to check in. When Expedia contacted them they denied the claim. "

"This is branded as a luxury hotel but it is definitely not. The building is old, the rooms are dated, the hallways have a musty smell, the service is average at best, and the food is lacking. Check-in “begins” at 4 but you’re not guaranteed to have your room ready by then. My room wasn’t ready until 4:30. "

"Let people know that there are no elevators! People with handicaps struggle with steps. "

"Loved our balcony with a table and chairs and a beautiful beach view. Loved sitting for breakfast looking straight out onto the beach. Lounge chairs and umbrellas were readily available. We had a loud air conditioning unit near our room and the ice machine in our hall didn’t work, but those are the only two minuses. The AC didn’t keep Us awake. And the hotel has huge dispensers of ice water flavored with orange slices all around the lobby, so we didn’t suffer. Would love to stay here again! "