"I only stayed one night to recover from a long flight before flying to Kyushu. The hotel room was very small, not unusual for Japan but hard to even find a place to open my suitcase. Two twin beds in our room. The beds were pretty hard and the pillows were strange. Everything was clean and the staff was kind and helpful. The shuttle was my main reason for booking but I'm still not clear if they will do airport pickups. The schedule is not listed anywhere online I could find but they have a very big tour bus style shuttle. So, we took a taxi to the hotel, not ideal, but were able to use the shuttle on the way back. Right at the counter there is a shuttle schedule, and you put your name down for the time slot. It takes about 25min to get to the airport, so the times are 1 hour apart. I think the first bus was 5:00am. The lobby was nice and the restaurant looked good, but we left before breakfast began."