Hotel Keluarga di Sandston

"Everything was fine except breakfast was lousy and they ran out some food items more than 30 minutes before end time. Well below Residence Inn breakfast quality expectations that we have been accustomed to (comparing with other Residence Inns). Understand this hotel - only a year old - they must improve in this area. Would go to other Richmond area Residence Inns, but not this one."

"Was ok as a Hampton but no breakfast in the morning, this is a 100% satisfaction guarantee failure so the hotel should have refunded everyone in full but only did it if the guest specifically asked for the refund they were entitled to - shows a real lack of integrity by management. As we booked through Expedia and not directly they refused to give Expedia the refund!"

"Nice hotel. Restaurant was very good. Staff helpful."

"No coffee pot in room"

"The staff at the hotel were extremely helpful and accommodating."

"The best"

"All good"

"Good place and people"

"$100 for a really bad place. We don’t expect a lot at this price point, but this was awful. Mold in the bathroom, small dog yapping on and off that we could hear late in the night through paper thin walls (among other *noises*), dirty small rooms and uncomfortable beds. My eyes were gushing and itchy all night either from previous pets or mold or other irritants in the room. The shuttle is quite frustrating at times. I called to request the shuttle to be picked up from the airport, and it took...