"Overall, we enjoyed our stay. We stayed in newly remodeled room 2215, which was clean, comfortable, and well maintained. The complimentary bikes were a very nice touch, and we also appreciated the hot chocolate, s’mores, and convenient selection of wine, champagne, and cold drinks available on-site. The pools and hot tubs were clean and well maintained. The staff was friendly, and the valet attendants were respectful, hardworking, and attentive.
However, there is a serious safety issue that needs immediate attention. An air-conditioning unit approximately two rooms down from ours was leaking water across the walkway. Because the water blended into the painted floor, it was extremely difficult to see and made the surface dangerously slippery. I slipped at least five times and fell once, although I was able to catch myself. I also witnessed two other guests nearly fall. Had I been older, intoxicated, or not in good physical condition, I could have been seriously injured. This presents a significant liability and should be repaired immediately.
The valet also misplaced our Tesla key card. We were told it would be replaced, and our contact information was taken, but we checked out Monday and, as of Saturday, no one has contacted us. I hope the hotel follows through promptly.
The coffee service could also use an upgrade. The current selection and presentation do not match the quality, style, or price point of the property.
We paid approximately $700 per night, including ta"
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