"The staff was nice and I liked how it fit our family of 5 comfortably in three beds. However some minor inconveniences such as the room safety box not working, the telephone not working (so we can call the front desk ie for more towels or complain about the safety box not working) was annoying. The jacuzzi, one of the main reasons for us choosing this place over other places was also not working.(it was going to be fixed on the day we were leaving). The general manager was nice and refunded $100 off our reservation to make up for the inconvenience which was a nice gesture. And also offered to cancel the rest of the booking for no penalty if we wanted to stay somewhere else. It was only one more day, so we decided to stay. "