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Mercure Santiago Centro

4.0 star property
Travelers can enjoy international cuisine at this urban retreat near Santiago landmarks, or take a refreshing dip in the seasonal outdoor pool

Choose dates to view prices

Mercure Santiago Centro, near San Francisco Church and National Archive, offers Amaranto restaurant, a poolside bar, garden, free in-room WiFi, and dry cleaning. Attentive staff ensure a comfortable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is Rp864.516
Rp864.516 total
24 May - 25 May
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About this property

Mercure Santiago Centro

  • Upscale hotel near Santa Lucia Hill
  • Located close to National Archive and San Francisco Church, Mercure Santiago Centro provides a poolside bar, a terrace and a garden. The on-site international cuisine restaurant, Amaranto, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • You'll also enjoy perks such as:
    • A seasonal outdoor pool, along with free cabanas
    • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
    • Express check-out, a front desk safe and luggage storage
    • A 24-hour front desk, meeting rooms and smoke-free property
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 142 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 32-inch LCD TVs with cable channels
    • Daily housekeeping, desks and phones

Similar properties

Front of property – evening/night
Almacruz Hotel y Centro de Convenciones
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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
8.2 out of 10, Very good, 692 reviews
The price is Rp1.112.202
Rp1.112.202 total
4 Jun - 5 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 45000, per pet, per day, plus a deposit of CLP 45000 per day
Up to 10 kg per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CLP 12376 for adults and from CLP 12376 for children
  • Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: CLP 7360.00 per day
  • Pet deposit: CLP 45000 per day
  • Pet fee: CLP 45000 per pet, per day
  • Late check-out fee: CLP 49000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have any lifts
The seasonal pool will be open from October to April
Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Mercure Santiago Centro have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 8:00 PM.

How much does it cost to stay at Mercure Santiago Centro?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Mercure Santiago Centro on 24 May 2026 start from Rp864.516, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Santiago Centro pet-friendly?

Yes, Mercure Santiago Centro allows pets with a maximum weight of up to 10 kg per pet. There's a deposit of CLP 45000 per day and a fee of CLP 45000 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking at Mercure Santiago Centro?

Self-parking is available for CLP 7360.00 per day.

What time is check-in at Mercure Santiago Centro?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Mercure Santiago Centro?

Checkout is at noon. Late checkout is available for CLP 49000 (subject to availability).

Does Mercure Santiago Centro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CLP 25000 per vehicle applies.

Where is Mercure Santiago Centro located?

Located in Downtown Santiago, this hotel is steps away from National Archive and San Francisco Church. Pontifical Catholic University of Chile and Santa Lucia Hill are also within 5 minutes. Santa Lucia Station is only a 2-minute walk and University of Chile Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 442 out of 1001 reviews
Rating 8 - Good. 377 out of 1001 reviews
Rating 6 - Okay. 108 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location,very easy to get around.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, helpful staff, room and amenities were as described. Our room had a nice view overlooking the library and Santa Lucia Hill. However, our key cards malfunctioned frequently, and this seemed to be a common problem for other guests as well.
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Andrea Melissa

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Location is central, but the area is not the nicest. The staff is very helpful. Room had a good size, however bathroom was not very clean upon arrival.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities
Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Most city landmarks at walking distance. Friendly staff.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Merete

Liked: Cleanliness, staff & service, amenities
Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good with friendly staff but while the location is central with good access to transport, the area is dirty and full of homeless people.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good bar, air conditioning worked. No complaints at all!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ross

Great staff,Restaurant was great,ate there every night.Area not so good after dark
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. It's close to everything. Friendly and helpful staff.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in May 2024
Verified

8/10 Good

Thomas

Liked: Amenities
Good location
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, safe & comfortable hotel. Awesome shower!!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location as many of the sites were in walking distance. I never needed to take the subway. The staff was very nice and food in the restaurant was excellent.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Hina

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service
Stayed 3 nights in Mar 2024
Verified

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and hotel was kept very well. Was handy to many different services
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Ihsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for the price. Comfortable and clean. Very friendly personnel.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, not too far from the airport. The concierge was very helpful and informative. Conveniently located right next to the metro, made it easy to get around the city.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

VIVEK

Liked: Staff & service, amenities, property conditions & facilities
Close to a train station and lots and shops and food. Not quiet but very busy the area. The hotel is just fine
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Marie-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, safe

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.
Stayed 2 nights in Nov 2024