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Reviews of The St. Regis Sanya Yalong Bay Resort

5 out of 5
The St. Regis Sanya Yalong Bay Resort
Yalong Bay National Resort District, Yalong Bay, Sanya, Hainan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 41 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 3 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 1 out of 63 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

iain jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.
Stayed 5 nights in Dec 2021
Response from Grace on 12 Jan 2022
Thank you very much for your stay and comments.We are very honored to receive your thoughtful comments. We are very glad that you have recognized the hotel environment, swimming pool, and facilities of the hotel. Your affirmation is the biggest encouragement to us! we will pay close attention to and listen to every guest, to improve the hotel facilities and service, please be assured that we will do our best to improve your deficiency are pointed out.Thank you again for your stay and support. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.
Stayed 4 nights in Jul 2021

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay; great spa. Blah food
The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.
Stayed 4 nights in Jun 2021

10/10 Excellent

Sid Ahmed Islam

Stayed 2 nights in Feb 2021

10/10 Excellent

Bruce Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 4 nights in Nov 2020

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole room area is excellent and balcony view is very enjoy
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice trip
Very nice hotel and fantastic experience.Thanks very much
Stayed 2 nights in Aug 2020

6/10 Okay

Rikard

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Peiyu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very nice hotel,and very good service.
Stayed 2 nights in May 2020
Response from seven on 23 Nov 2023
Dear guest, Thank you very much for taking the time to share your stay experience. We are very glad to have your satisfaction and affirmation of the hotel service. Your satisfaction and trust is the greatest encouragement to us.

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down by the Bay
Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!
Stayed 3 nights in Nov 2019

8/10 Good

Endre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

8/10 Good

Miu ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But a bit noisy during at night . So can’t sleep well during my stay. A bit disappointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool facing the sea! The room is very spacious and clean.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff was very badly. Pushing upgrade room and did not care customer time.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I had an amazing experience during our 3 day vacation. The service was outstanding and we enjoyed our time at both the beach and pool areas. The food was overpriced but tasted good.
Stayed 3 nights in Nov 2018

10/10 Excellent

Jill, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short stay
We had early check in and late check out. All the staff were helpful and our 4 day stay was thoroughly enjoyable and flew by
Stayed 3 nights in Oct 2018

8/10 Good

Kim, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Pleasant stay in St Regis - Sanya
There were several hotels to choose from and we decided on The St Regis because of the butler service. Hotel in general can be updated but the overall service by the staff was excellent. Notable mention was our butler, Cecilia Ma, who was quite attentive and responsive. Her English was quite good as well as my Mandarin was sub par and we communicated in English which was super helpful. Another staff worth mentioning was Joel Zhou from Concierge who was quite helpful as well.
Stayed 4 nights in Oct 2018

10/10 Excellent

Janet, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place for relax!
I have stayed in St.regis for four days three nights with my friends. Staying in this hotel you can definitely not going to anywhere but enjoying the nice beach and swimming pool in st.regis !! Rooms are nice ,facilities are good and people are friendly ! You can definitely just chill with friends in your own room balcony for the whole afternoon ! What’s more, warm welcome from front desk manager Fiona:) She has given us different suggestions where to eat and go ,a warm-hearted person! Lisa from house keeping is also a very helpful girl! We had some problems in bathing room for the second day, and she helped us to solved it immediately, thank you so much! Lastly, we appreciated for the Butler Service, Dana is a smart and helpful girl which helping us every small details within our stays. Even helping us out of her working hours, we thank you from the bottom of our heart! We wish to see you in Hong Kong next time ! We will be back for our next Sanya trip in future !!
Stayed 3 nights in Oct 2018

8/10 Good

Tess, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, spacious and clean rooms, proximity to the
Classy, spacious and clean rooms, proximity to the beach. However, the “butler” service is non existent. Staff is very friendly especially those greeting us every time we get off the taxi. But otherwise, those helping us with checking in at the counter do not read English very well. They needed me to explain to them my reservation. Also, the promised two queen beds turned out to be only two double beds which is very disappointing.
Stayed 3 nights in Aug 2018

8/10 Good

Stephen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach
Nice hotel but food and drinks extremely expensive
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it
Stayed 3 nights in May 2017

4/10 Poor

CY, kuala Lumpur, Malaysia

Disliked: Property conditions & facilities, room comfort
Nice hotel but inconvenience
Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxury and comfort
I really like it. The room is big and the restaurants is also good.

10/10 Excellent

Diana, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exeptional - perfect vacation
Amazing stay, the hotel was above all expectations –the room, the bech, the pools, the great service. all made it relaxing and pampering vacation. Friendly staff, all glad to help, smiling and kind. Bikendi was the a great help in overcoming all language barriers and upgraded our stay even more. Food was excellent in all restaurants but breakfast and dinner in driftwood were exceptional. We were extremely happy with Choosing Sanya and especially St. Regis there.

8/10 Good

liying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel condition is excellent but the service is very very inefficient. We arrived at 2pm to check in but the room was ready at 4pm. We ordered a tea set in lounge which is not worth the price while waiting for our room. Wifi is slow compare to their neighbour hotel Ritz Carlton.

10/10 Excellent

VIDHI, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay the hotel is very good and clean

10/10 Excellent

Arash, Torornto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true Gem
Being a very difficult guest and a 100+ day a year Shangri la Hotel client and since the shangri a was sold out i had to book a different hotel for my short 2 days stay and i can tell you what a Gem. The location, the facility, Cleanliness, Service, food and over all the staff. I can't thank enough. I am better take this opportunity to thank a few people . Th e restaurant staff Stacy, Sunshine, Hillary and no iwas not only telling her it is easy to remember her name since i only know one Hillary( Clinton), Pascal and front office manager Klein. Unfortunately i can't remember the rest of them. Stay at this hotel and you won't be disappointed.

10/10 Excellent

YOONSUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from seven on 23 Nov 2023
Dear guest, Thank you very much for taking the time to share your stay experience. We are very glad to have your satisfaction and affirmation of the hotel service. Your satisfaction and trust is the greatest encouragement to us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Grace on 21 Jul 2022
Dear Guest, In the name of all our hosts, I thank you very much for having selected The St. Regis Sanya Yalong Bay Resort as your destination upon your travel to Hainan island. It was an utmost pleasure having been at your service. We even more appreciate that you have taken some of your precious time to share your impressions with us. We pride ourselves to offer the best service in the legacy of our legendary founder, J.J. Astor IV; yet it seems we have failed in many of the areas for which I sincerely apologize. This is not what our guests expect from a St. Regis and we also strive for a better service and facility quality as you have described. I have shared your comments with the respective leaders and I assure that I will not rest until we have bettered ourselves in all areas. I do hope you will want to return so we can show you that actually we can offer a better service. Dear Guest, once again I express my utmost regret and invite you to contact me any time should you feel I can be of assistance. We look forward welcoming you back very soon again at The St. Regis Sanya Yalong Bay Resort.

10/10 Excellent

DI

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

HYUNSOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이번 하이난 세인트레지스 산야는 모든 면에서 아주 만족스러운 여행이었습니다^^
Stayed 1 night in Mar 2021

8/10 Good

jing

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
酒店服务态度非常好，很喜欢！
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility and great hospitality. But very far away from major viewpoints and downtown area. Might want to reconsider if convinience is valued.
Stayed 3 nights in Aug 2019

10/10 Excellent

JEONG SEOB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 호캉스
하이난 여행중 최고의 경험이었습니다 하지만 욕조 물 안빠지는건 문제였습니다
Stayed 2 nights in Jul 2019

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境寧靜，三亞旅客唔多嘅酒店首選！
Check in嘅時候俾職員水左去upgrade villa, 話住2晚有好多特別服務，臨場加左5千幾人仔，除返開差不多6千蚊一晚嘅Villa住宿有乜服務？包車送去機場一次，洗衫唔使錢，地方大左，有私人管家24小時服務，有免費2位戲院睇戲，有私人食飯地方，除此之外就無乜特別！服務係真係好貼心。
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

xi

Liked: Cleanliness, property conditions & facilities, room comfort
入住酒店办理时间太长 14:40办理入住 16:30 才拿到房卡
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

XI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
非常好
Response from 卓安睿 on 4 May 2018
尊敬的客人， 您好！非常感谢您的入住及点评。感谢您对三亚亚龙湾瑞吉度假酒店的高度满意与好评，您的满意，是对我们的最大肯定。期待您的再次莅临。 卓安睿 总经理

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good!
The staff were very kind and considerate, meal was so good. The rooms were so clean and have a fantastic view. Hope to visit again.