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Reviews of Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort

4 out of 5
Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort
132 Higashibarato, Kita-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 302 reviews" "
Rating 8 - Good. 104 out of 302 reviews" "
Rating 6 - Okay. 36 out of 302 reviews" "
Rating 4 - Poor. 11 out of 302 reviews" "
Rating 2 - Terrible. 2 out of 302 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

JOHN RUSSEL

Stayed 2 nights in Aug 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A standard resort style hotel with a nice pool and onsen.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2018

10/10 Excellent

show, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel where u can spend lots of time in. Has large pools & baths, both indoor & out, saunas, relaxation room with shelves of manga, pingpong tables, game centers, two cake stores, boutique, omiyage (gift) store, restaurants, toddler play area with book corner, and gym & massage (for fee). Lots of helpful staff, some speak English and Chinese. We were family of 6 adults and stayed in Japanese style room, it was very spacious, could fit 10 if u squeeze. Big shower&tub bathroom, 2 sinks, washlet toilet. Ladies came to lay out futon for us around 6-7pm. It’s a big hotel, so accomodates lots of people. Saw about 200 high school students arrive, as well as other travelers. Cheap eats inside the pool/bath building, after u check in your footwear in the locker. All food charges to the locker key, u pay when u exit or checkout hotel. If u stay at hotel, u can get in free even if u don’t use pool/bath. They sell cheap bathing suits at the pool, from 700-800 yen. We forgot to get a cake for b-day so we got it at the hotel cake shop, they put words on it and gave us candles, front gave us matches. No bell boy/girl service. They have carts. Cannot walk around lobby in hotel yukata like some places. It’s a place where u want to spend a whole day there with ur family. Dad said he felt bad for the older lady employee who was cleaning the men’s bath because she was surrounded by naked men.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Japanese 和善 is excellent! You have to pay for the water slide.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is a wonderful place for families with children. There were choices for different types of restaurants, although those within the hotel itself were expensive. The spa and swimming area is a plus for families and the restaurants there were reasonably priced.
Stayed 2 nights in Jun 2018

8/10 Good

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Enjoy there stay with my kids. Very large water lagoon. Good to stay there.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Quiet.
Nice. Quiet. Only suitable for those with car rental.
Stayed 1 night in Jun 2017

6/10 Okay

poor tourist, HK

Liked: Staff & service
Good to stay
Good to have free shuttle bus provided. In general, the staff are nice. But, the room is at the corner of the corridor, no privacy if you want to pull up your curtains. In other words, no view at all. I got sick while using the pool and spa as I could not communicate with the staff in Japanese. I am still paying medical expenses for it.

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 3rd time staying at the Gateaux Kingdom. Great resort hotel with excellent facilities. Front desk staff were excellent, restaurant options were great, breakfast buffet was fantastic. Good location for visiting Ishikari. Shuttle bus service to Sapporo Station was an added bonus. Only negative was the cover charge to go for a cocktail in any of the bars, was very overpriced especially if you were just wanting to go for a few drinks.

4/10 Poor

Jeanette, SF Bay Area, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hard Bed
The bed was as hard as a rock, and my non-smoking room had a stale smoke smell, and no coffee before ten unless I had breakfast. No Bell service help with luggage.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Fun, Classy Hotel
Absolutely Beautiful Hotel! The WaterPark was So Amazing! Kids loved it! Big water slides and several hot tub area that were very big. No Tattoos, but I just wore a long sleeve surf top to cover them. Awesome time and only about 20 minutes from downtown Sapporo!

10/10 Excellent

Li Ling, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a perfect stay
A perfect stay. Breakfast was great with lots of variety. Room was spacious, comfortable and toilet has tv screen. Kids also had fun at the indoor pools. Will stay there again.

8/10 Good

Michelle, Toronto, ON. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family stay
Got a great rate with this hotel, and was so excited for my stay. There's a free shuttle from Sapporo JR station to the hotel. It takes about 40mins from the station to the hotel. The hotel is located at a very quiet neighbourhood. Great view. There is a huge water park inside the hotel with swimming gears rental if you did not bring any. The onsen was included with my stay. It was good onset, but I had a tour group checked in that night. It was a bit crowded and loud. I was able to enjoy their outdoor onsen as well as their steam room. I really liked it. I stayed two night in the city of Sapporo and one night here. A bit of taste in both city side and relax side.

6/10 Okay

Chi Mei

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

yuko, tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
long queue to spa
Non-functional spa reception. Falls short of expectations overall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is a great hotel. Very nice amenities with restaurants, a few shops, pool, onsen, and arcade. Waking trails and park golf onsite. Walking distance to shopping centre 15 minutes. A little far out if you are planning on doing activities in Sapporo but great if you are visiting Ishikari. There is a limousine bus service direct from the hotel to Sapporo station which is very convenient to transfer to Chitose Airport or to subway or train to other places in Hokkaido. Have stayed at this hotel several times and am always pleased with the service and meals.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maryann, Seattle, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, bad location
This was a nice hotel that would be perfect for a relaxing getaway, but if you're hoping to do some sightseeing, it's not an ideal location. Unless you're driving, you'll have to take a taxi several miles to the nearest train station, which is small and only has several trains heading to Sapporo an hour. Taxi included, it'll take you 45 minutes to an hour just to get into the city, and set you back $40 or $50 round trip every time. Again, great hotel, but if you plan to get around and do some sightseeing you're better off finding something closer to the city. We booked this as it was one of the last hotels with vacancies available in order to see the Sapporo snow festival, and as nice as it was, I can see why it had openings due to its secluded location.

6/10 Okay

Gabor

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Barry, Vancouver Island, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Ishikari.
I was visiting my daughter living in Ishikari. Staff were very friendly. Restaurants including the breakfast buffet were very nice. The sushi restaurant in the basement was fantastic. The fitness area and hot tub area were very good as well. The rooms were quite spacious (more North American than European sized). The shuttle bus to and from downtown Sapporo was very convenient. The cakes in the hotel are also amazing. Rooms were quiet and clean. Wi-Fi was free and convenient in the rooms. All-in-all a positive stay.

6/10 Okay

Jamie, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed stay
Was really excited and looking forward for the 3 nights stay even though we took hours to reach but was so disappointed when we were informed by the receptionist that people with tattoo are not allowed to go into the spa. we have to pay extra to use the fitness facilities. It is not a very convenient place for sightseeing and access for Sapporo station is 45 minutes by hotel free shuttle bus. Hotel looks really good from the outside and the surrounding is really relaxing and pretty, good vacation for family with kids to stay a night or two. Definitely waste of time for us. People are really polite but couldn't speak English at all.

10/10 Excellent

susan, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen/Hot Spring included
highly recommended the hot spring there... really nice!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large scale luxury family hotel
Good place to stay for a day visit to Sapporo. Room size are large and comfortable.

10/10 Excellent

Ernst, Nagoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Resort in Sapporo
The hotel is very larger and very convenient for families. The management organizes many events for kids. The water park is fun and everything is well organized. The shuttle runs every hour from the station and takes 45min.

10/10 Excellent

Macha, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family trip. A bit far from city center, but easy to access if you have a car. I like the welcome sweets when check-in. Very well-trained staffs.Highly recommend.

8/10 Good

Richard, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel With Great Service
This was a great place to stay. The hotel itself is a little far away but it was nice to be out of the city. Also they have a wonderful shuttle service that went until 9:00 pm from Sapporo Station and midnight from Susukino. The rooms were clean and had a great full sized bathroom. The bed was not that comfortable but the pillows were great. They have a wonderful pool and spa area and also a small arcade. There were many restaurants available in the hotel and plenty of vending machines. Lastly, the staff was very kind and helpful.

10/10 Excellent

Meri, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with spa
it was great experience. only that it is quite far from the central. it is really good for those who want to to contemplate..

10/10 Excellent

A.J.Adams, Campbell River, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This is a 1st class hotel. Great service and ammenities. Front desk staff were extremely friendly and helpful. Limited but adequate english. Buffet breakfast was outstanding. Pool, hot tubs and onsen included were great. Park golf, hiking paths close by. Limited public transport and far away from major shopping and resturants, but good free hotel shuttle service to Sapporo Station. Very much enjoyed our stay.

8/10 Good

Mom of 3, Japan

Liked: Cleanliness, staff & service, room comfort
Family fun
Great experience for a family with young kids. Really liked the swimming pool area but the spa was fantastic! Recommend relaxing between baths in the restaurant area, and eating there was not at all expensive!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stay in Chateraise
Always with warm welcome and greetings. Surrounding is nice, one can walk around the river. Facilities are good with 3 restaurants, hot spring and swimming pool. Food is so so.It works good if you have a car, otherwise the transportation to and from the hotel will be a complication. Be sure not to have a smoking room if you do not smoke. Air conditioning could not be regulated.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great facilities
Good side trip from Sapporo. The staff did speak limited English. Great onsen and spa. The Japanese restaurant serves great quality of food, too bad there is no menu in English, so had to guess what in it. free shuttle from Sapporo station is a plus too.

8/10 Good

Jennie, Nashville, TN, USA

Liked: Cleanliness, staff & service, room comfort
Good choice if you get it super cheap.
This hotel is about an hour outside of Sapporo - which can be timely if you are only there for a couple days. The cost of the room does not provide access to the pools, slides, toys, spa. Everything there is pretty expensive especially the restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing overnighter
We got away for an overnighter. The hotel is great and beautiful. The pool and spa area are very large and great water temperature. A little out of the way, but worth the distance if you have transportation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel for family!
It is a great hotel, and I will go to the hotel if the next trip of Sapporo would be done!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, but a little far from city centre
Great hot spa and sauna, unlimited use while staying here. Excellent place to relax after a big day's walk out in Sapporo sight seeing. A little inconvenient, as best way to get there is via their own shuttle bus that runs hourly, but overall very satisfied with our stay.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

10/10 Excellent

Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもよかったです!
Stayed 1 night in Feb 2024

10/10 Excellent

Shinichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

KO

Stayed 1 night in Feb 2024

10/10 Excellent

あや

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

テルヒロ

Liked: Cleanliness, staff & service, property conditions & facilities
年数相応なので、建物は正直古いです。 立地も札幌から15キロくらいあるので、夜中まですすすきので飲むとタクシー代が結構かかります。 ただ、今回雪まつりで人気の居酒屋は９時過ぎの予約だったのでシャトルバスが利用できず、JRでかえりましたが、篠路駅までJRを使い、そこからタクシーGOを利用してホテルに帰ったところ、電車賃340円＋2000円で帰れました。 それくらいの金額でしたら、ありなホテルではないでしょうか。 ホテル自体も、最新の建物でないことを割り引けば、温泉がある、朝食バイキングが充実している、スタッフの対応がいいなど、良いことだらけです。 ちょっと遠いですが工夫次第で、コストは下げれますので、一度試す価値はあると思います
Stayed 1 night in Feb 2024

10/10 Excellent

UNO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities
子どもと宿泊しました。プールも、温泉もあり、ブッフェも美味しく家族みんなで楽しめました^_^
Stayed 1 night in Jan 2024

10/10 Excellent

shinji

Stayed 1 night in Jan 2024

2/10 Terrible

??

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

YOSHIMITSU

Stayed 1 night in Oct 2023

10/10 Excellent

SHIORI

Stayed 1 night in Aug 2023