Exterior

Reviews of The Adelphi Hotel

4 out of 5
The Adelphi Hotel
365 Broadway, Saratoga Springs, NY

Reviews

9.8

Exceptional

Rating 10 - Excellent. 579 out of 665 reviews" "
Rating 8 - Good. 56 out of 665 reviews" "
Rating 6 - Okay. 17 out of 665 reviews" "
Rating 4 - Poor. 12 out of 665 reviews" "
Rating 2 - Terrible. 1 out of 665 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful. The staff were so helpful and accomodating. We forgot our charger in our car and had it valet parked. We called and they got it for us and delivered it to our room with no hesitation. Beautiful bathroom, comfortable beds, and lovely view.
Stayed 1 night in May 2024

10/10 Excellent

Nader

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extreme professionalism In every way, super nice staff, very comfortable, will go back with no hesitation
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adelphi has always been a wonderful hotel and now with the new fitness room and game room it’s a show stopper!
Stayed 1 night in May 2024
Response from Aidan G on 9 May 2024
Thank you, Kimberly, for your kind words! We're so glad to hear you've enjoyed our most recent additions. We look forward to welcoming you back soon!

10/10 Excellent

Stephen, Sicklerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all extremely friendly and helpful. The hotel was gorgeous.
Stayed 2 nights in Apr 2024
Response from Aidan Garry on 24 Apr 2024
Thank you, Stephen, for this 5 out of 5 rating! We're pleased to hear you enjoyed your time with us. You also mentioned that our staff was friendly and helpful, we're happy to see their knowledge and expertise was of use to you! We hope to see you again during your next visit to Saratoga Springs!

10/10 Excellent

Richard

I have stayed in hundreds of hotel over the years and aside from some wonderful places in France and some other European countries the Adelphi was ultra modern but with so much old world class , decor and charm Hats off to the people responsible for sharing their idea of delivering the art of perfection
Stayed 1 night in Apr 2024
Response from Aidan Garry on 24 Apr 2024
Richard, thank you for taking the time to leave us such a glowing review. We're so glad to hear your stay and our property met your expectations. We hope to host you again in the near future!

10/10 Excellent

Maryann

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An iconic property in a one-of-a-kind location. Ashley, the staff person who greeted us was so friendly and helpful from the jump. We were in town for a wedding at the Hall of Springs and it added so much to the festivities. Our room was perfect. Another staff person took a lovely photo of my husband and I near the staircase. It was such fun to sit in the lobby and people watch. Though we have been to the bar and Salt and Char many times, we will definitely be back for an overnight.
Stayed 1 night in Apr 2024
Response from Aidan Garry on 16 Apr 2024
Maryann, thank you for taking the time to leave us such a lovely review. We're pleased to hear that our property met your expectations. We consider our staff to be experts on Saratoga Springs, as well as hospitality. We're glad you noticed their service! We hope to see you again soon!

10/10 Excellent

nick, Ballston Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is excellent and everyone has been very nice and knowledgeable.
Stayed 1 night in Apr 2024
Response from Aidan Garry on 16 Apr 2024
Thank you, Nick, for the wonderful review! Our staff is very knowledgeable regarding Saratoga Springs, and providing excellent service. We're glad to hear you enjoyed your time with us. We hope to host you during your next visit to Saratoga Springs!

8/10 Good

Meylin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic and we will definitely return.
Stayed 2 nights in Apr 2024
Response from Heidi, Front Desk Manager on 14 Apr 2024
We are thrilled to get your review! Thank you for staying with us and allowing us the opportunity to give you a fantastic stay. We look forward to welcoming you back!

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024
Response from Caitlyn Verderber on 1 May 2024
Thank you for your kind score. We hope that you had a lovely stay with us. We hope to welcome you back again for a future stay!

10/10 Excellent

John, Ridgefield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caitlyn Verderber on 1 May 2024
Thank you! We hope that you enjoyed your stay with us at the Adelphi. We look forward to welcoming you back in the future!

10/10 Excellent

Darren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was really rough. The gravel lot was full, and the valet was unavailable for about forty minutes. That was the only negative about this hotel. Once settled, the facility is stunning and the staff is very professional. Large, well equipped rooms with wonderful multi-head shower and heated Toto toilet! Great dining and good cocktails.
Stayed 1 night in Apr 2024
Response from Heidi, Front Desk Manager on 14 Apr 2024
Hi Darren, We are very sorry our parking situation is less than ideal, and that you had to wait a long time for the valet. We appreciate you taking the time to write us a review as we welcome all guest feedback, so we can know where we need to improve, as well as know when we've met or exceeded expectations. We are very happy that the rest of your experience was on par with the level of service we aim to provide, that all our valued guests expect and deserve!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms recently renovated Summer of 2023. Bathroom fantastic: Deep soaking tub, large shower, heated floor, bidet style toilet. Excellent front staff, shout out to Ashley!
Stayed 2 nights in Apr 2024
Response from Aidan Garry on 12 Apr 2024
Thanks, John, for taking the time to leave us such a lovely review. We're glad to hear you enjoyed our newly renovated rooms, especially our signature Adelphi bathroom! Thank you again for choosing us during your visit to Saratoga Springs, we hope to host you another time in the near future!

10/10 Excellent

Genie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our renovated rooms. Huge, luxurious guest room and bathroom, with heated floors and incredible toilet, lol. Everything is automated, from the lights to the drapes and privacy sign. Nice complimentary snacks. Receptionist was lovely.
Stayed 2 nights in Mar 2024
Response from Aidan Garry on 5 Apr 2024
Thank you, Genie, for taking the time to leave us such a lovely review. You've mentioned several key components of a stay with us, including our signature Adelphi bathroom! We're so glad to hear you enjoyed your stay with us. We hope to host you during your next trip to Saratoga Springs!

10/10 Excellent

Robert J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and very clean. Luxurious.
Stayed 1 night in Mar 2024
Response from Caitlyn Verderber on 30 Mar 2024
Thank you for reviewing your stay with us. We hope that it was enjoyable and you were able to relax. We look forward to welcoming you for another luxurious stay in the future!

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel, with a large, comfortable room, wonderful bathroom and the hallways were beautifully renovated. The location was incredibly convenient - walk to all, and everyone was incredibly kind and welcoming.
Stayed 1 night in Mar 2024
Response from Caitlyn Verderber on 30 Mar 2024
Thank you so much for letting us know your thoughts on your stay! We hope you were able to get lots of rest in the comfy bed. The hotel location is such a wonderful perk. We look forward to welcoming you again for another stay in the future!

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it!
Stayed 2 nights in Mar 2024
Response from Caitlyn Verderber on 24 Mar 2024
We are so glad you loved your stay! We hope you were able to relax while here. We look forward to welcoming you again for a future stay.

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Adelphi is a beautiful classic style hotel. All staff members were friendly and extremely accommodating. Shops and restaurants were a short walk from the hotel.
Stayed 2 nights in Mar 2024
Response from Heidi, Front Desk Manager on 14 Mar 2024
Thank you for your kind words and compliments! We really appreciate you taking the time to write us a review, and for choosing to stay with us. We hope to have the pleasure of welcoming you back one day!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A favorite. Beautifully appointed rooms, great bar and dining. Overall elegant ambiance. Construction noise is a little disruptive unfortunately.
Stayed 1 night in Mar 2024
Response from Caitlyn Verderber on 12 Mar 2024
Thank you for coming back to stay, we are happy to know we're a favorite! We are glad that you enjoyed the room and our bar/restaurant. We apologize for the noise disruption, but we hope it was not too impactful on your stay. We look forward to see you again for a future stay!

10/10 Excellent

Ava

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, very kind staff
Stayed 1 night in Mar 2024
Response from Caitlyn Verderber on 12 Mar 2024
Thank you for taking the time to review the hotel. We hope you enjoyed your stay with us. We are glad to know that you had kind interactions with our staff. We look forward to welcoming you back for a future stay!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love your property, everything is perfection and the staff are extremely friendly and knowledgeable. We will be returning April 12- 13 for 2 nights, we can't wait to come back. Thank you again for another incredible time at your hotel!! Megan and Mark Eichhorn
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 28 Feb 2024
Thank you so much for your kind words about the hotel and staff! We love having repeat guests! We look forward to welcoming you back very soon then!!

10/10 Excellent

Rocco, Baldwinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 28 Feb 2024
Thank you. We hope you enjoyed your time with us. We look forward to welcoming you again the future!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior in every way. Will visit again. Highly recommend
Stayed 4 nights in Feb 2024
Response from Caitlyn Verderber on 28 Feb 2024
Thank you very much for your kind words! We look forward to welcoming you back in the future!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel !!!
Stayed 2 nights in Feb 2024
Response from Caitlyn Verderber on 21 Feb 2024
Thank you! We are so glad that you enjoyed your stay with us! We look forward to welcoming you again in the future!

10/10 Excellent

Stephen, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 21st century edition of a Victorian luxury hotel. It couldn’t be better.
Stayed 2 nights in Feb 2024
Response from Caitlyn Verderber on 21 Feb 2024
Thank you! We are so happy that you enjoyed yourselves. We look forward to welcoming you again next time!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 21 Feb 2024
Thank you! We hope you enjoyed your stay!

6/10 Okay

Carli

Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 13 Feb 2024
Thank you for your review. We hope that you enjoyed your stay at the hotel. Hopefully we can welcome you again.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 12 Feb 2024
Thank you for your review. We hope you enjoyed your stay and were able to relax while here! We hope to welcome you back in the future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always lovely
We've stayed 10 times, this was our first room facing broadway, 2nd floor and it wa LOUD! Can hear everything throught the window
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 12 Feb 2024
Thank you for your review as well as your loyalty to our property! We apologize that you could hear the outside noise in the room. Next time, we'll have to put you higher or in a different room! We look forward to having back again in the future.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suites were very nice
Stayed 2 nights in Feb 2024
Response from Caitlyn Verderber on 12 Feb 2024
Thank you for your review. We hope you had an enjoyable stay in your suite! We look forward to welcoming you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 5 Feb 2024
Thank you for taking the time to review. We are glad to know you had an amazing time! We hope you'll join us again in the future.

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly stuff, overall wonderful experience.
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 5 Feb 2024
Thank you for taking the time to review. We are so glad to hear you had a wonderful experience at the hotel and with the staff. We hope to welcome you again in the future!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 5 Feb 2024
Thank you for taking the time to review. We hope you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Christine, Queensbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of Saratoga Springs! Beautiful hotel with extremely nice restaurant and sushi bar.
Stayed 2 nights in Jan 2024
Response from Caitlyn Verderber on 5 Feb 2024
Thank you for taking the time to review. The hotel is located perfectly within town. We are happy to hear you enjoyed the restaurant and sushi bar. We hope to welcome you back again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Caitlyn Verderber on 5 Feb 2024
Thank you for taking the time to review. We hope you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 28 Jan 2024
Thank you for rating your stay and for giving us a 10 out of 10! We work really hard to give our guests an enjoyable time and are so happy you felt it. We hope to have the pleasure of welcoming you back one day!

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 28 Jan 2024
Thank you for the 5 out of 5! We are delighted that you enjoyed your stay and hope we get to welcome you back one day!

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 28 Jan 2024
Thank you so much for giving us a 5 out of 5! We are very happy you had a great stay and hope we can welcome you back someday!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Outstanding! Nelson, our server, was fantastic! We had a wonderful stay and looking forward to coming back soon!
Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 28 Jan 2024
Thank you for your wonderful review and for staying with us! We think Nelson is fantastic too, a team member we're so lucky to have! We look forward to your next visit can't wait to welcome you back!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel!
Stunning hotel - full of luxurious but warm character. The staff is so friendly, the food & bar so good, the room & bathroom - amazing! We felt like we were on cloud nine!
Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 28 Jan 2024
Thank you so much for your complimentary review! We're thrilled that you enjoyed your time with us and hope you'll stay with us again soon!

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 28 Jan 2024
Thank you for the 10 out of 10! We're so happy you had a nice time and look forward to welcoming you back one day!

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Caitlyn Verderber on 18 Jan 2024
Thank you for taking the time to review the hotel. We hope you had a nice stay with us and made some memories! We hope to welcome you again in the future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recently renovated while keeping victorian charm. friendly staff. Room had comfortable bed and spacious bathroom with heated toilet see and complimentary snacks.
Stayed 1 night in Jan 2024
Response from Heidi, Front Desk Manager on 21 Jan 2024
Thank you for your review, Laura. We really appreciate your compliments and are so happy you enjoyed your stay. We hope we'll see you again one day!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Caitlyn Verderber on 13 Jan 2024
Thank you for taking the time to review the hotel. We hope you enjoyed your stay with us and made some lasting memories! We hope to welcome you for another stay in the future.

8/10 Good

Stephen H

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was lovely and historic, staff and service was very good and it was very well maintained and clean. Only problem was they are doing construction and they neglected to tell us until the morning of the booking. There was construction noise that woke us up at 7am on the dot.
Stayed 1 night in Jan 2024
Response from Caitlyn Verderber on 10 Jan 2024
Thank you for taking the time to review the hotel. We are glad that you enjoyed property and staff. We do have our construction information on the website as well as in every confirmation letter. However, we are sorry that you were waken up so early by the noise. Hopefully you can come back to visit after the construction is over!

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel far exceeded our expectations! The aesthetic is gorgeous! Our room was beautiful and the staff were all friendly. Look forward to visiting again.
Stayed 1 night in Jan 2024
Response from Caitlyn Verderber on 9 Jan 2024
We are so glad that you enjoyed your stay and that it was above your expectations! Thank you for sharing your experience and shouting out our staff. We look forward to welcoming you again.

10/10 Excellent

Cate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Caitlyn Verderber on 9 Jan 2024
Thank you for reviewing the hotel. We hope you had a great stay with us and were able to relax. We look forward to welcoming you again in the future!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Caitlyn Verderber on 9 Jan 2024
Thank you for taking the time to review the hotel. We hope that you enjoyed your time with us and were able to explore the hotel and Saratoga's beautiful area. We look forward to welcoming you again!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Caitlyn Verderber on 3 Jan 2024
Thank you for your great score of the hotel. We hope you had a lovely stay with us and enjoyed the property. We hope to welcome you again for a future stay!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are locals and we were so happy to get a second opportunity to stay at The Adelphi for our wedding anniversary. It's probably the most beautiful hotel we've ever stayed in. We got a reservation at Salt and Char which was incredible. The waiter immediately brought over 2 glasses of champagne that were on the house for our anniversary. The room was beautiful. Very high tech with heated bathroom floors, a gorgeous, large tub and a window that looked onto Broadway. They sent up a complimentary dessert because they knew we were celebrating our wedding anniversary. The only down side I would say were the pillows. Really uncomfortable. The bed was very comfortable so that was a slight bummer but nothing that was detrimental enough to ruin our night. Also, we parked in the complimentary lot behind the hotel for guests. There is some construction going on in that area. When we left the next morning our tire had a large construction staple in it which gave us a leak we had to get repaired when we got home. Just an unfortunate incident. Overall we had an incredible night on the town and stay in Saratoga thanks to the Adelphi. We really hope we can stay again next year.
Stayed 1 night in Dec 2023
Response from Helen Watson, General Manager on 5 Feb 2024
Thank you for taking the time to give us your feedback. We greatly appreciate all of the positive details. My sincerest apologies about the nail in your tire. Next time you are back at the hotel please let us know so that we can offer you lunch on us.

10/10 Excellent

Brian, NY

Stayed 2 nights in Dec 2023
Response from Heidi, Front Desk Manager on 30 Dec 2023
Thank you for giving us a 5 out of 5! We're so happy you enjoyed your time with us. We hope you stay with us again soon!