Dear Marina,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Radhika,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Jordan,We appreciate you staying with us.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear jeanett,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. We are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear JULIO,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Rebecca,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sharita Eonne,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ali,We wish to thank you on behalf of all our staff team for your fantastic ratings.Our best reward is learning you enjoyed your holiday.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Kind Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sandor Peter,It is rewarding to read you appreciated the efforts of our beautiful staff.We are very grateful to you staying with us.However, we regret that we failed to live up to your expectations in some aspects, It will be forwarded.Looking forward to welcoming you again.Kind Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear William Howard,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, William!Kindest wishes!Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Donna,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Daniel, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Palace Costa Rica.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us.At the same time, we are so sorry to read there were also elements of your stay that did not meet your expectations. We greatly appreciate all visitor feedback as it helps us to make necessary improvements, and become even better.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Palace Costa RicaOnline Reputation Manager

Dear Farhang,Thank you for your review. We are really glad to learn that you enjoyed the location of our Hotel Riu Palace Costa Rica! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Susan R,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Frank,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Tadeusz Ivan,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Eileen,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Praveen,Thank you so much for your feedback regarding your recent stay.Your observations will be shared with corresponding department and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Gay,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sylvia R,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Catherine,Thank you for your feedback, We are sorry that we did not live up to your expectations with regard to our wide and varied gastronomic offer served in our facilities.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Carlos F,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Michael O.,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Cassandra, Thank you for sharing your positive review on Expedia.While we are glad that you highlighted our friendly colleagues, we are very sorry for the inconveniences that you encountered during your stay. We regret that you did not agree with our new booking system for the theme restaurants. These changes have been made due to previous comments and suggestions received from other guests. Please know that your feedback is of tremendous importance to us. We will share your thoughts to our General Manager so that it can be taken into account when deciding which system we will be kept in the near future. We hope you will visit us again in the future to see how we have grown through feedback like yours.Kind regardsHotel Riu Palace Costa RicaOnline Reputation Manager

Dear Cindy,we appreciate you taking the time to share your review here!We are happy to know that overall you were pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ingrid,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay, in the Hotel Riu Palace Costa Rica. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Donavon,Thank you for taking the time to provide your feedback in regards to your recent stay with us.We are pleased to hear that you appreciated the hotels cleanliness and the staff members great service, however, we really regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Haley,Thank you for your comment, We are pleased to hear that our wonderful staff took care of you in a professional and friendly manner.We are also glad that you enjoyed the wonderful beach and our gastronomic offer.Please be assured that we have carefully recorded your comments and addressed them with the relevant teams and are committed to continuous improvement.We would like you to give us the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to offering you 100% satisfaction.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Amirhossein,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ana,We always recommend to leave the full name on feedbacks, so that we can do the proper follow up of what you are stating and assist you when applicable.We are truly saddened to read that despite our best efforts, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager