Came into the lobby, desk attendant did not acknowledge us verbally or even with a smile. Check in and learned that our room had a broken window shade, refrigerator broken, air vent in bath broken. Had to go downstairs because no one answered front desk phone. Desk attendant was rude to other people checking in. I was offered a new room; however no “sorry for the inconvenience” was given. Once I changed rooms and I came back downstairs to put away the roll cart, there was no follow through to make sure I was happy with the new room. New room had working items but the bath tub was just dirty and you could tell the room had not been used in awhile with all the dust on the lamps. New room had no phone, broken clock and the charging plugs in the head lamps also didn’t work. The hallways smelled musty and you can tell cheap products were used to make it look like it’s a higher end/modern look. Haven’t tried the shower to see if there is hot water, we shall see.
