12 restaurants, breakfast, dinner, brunch served; German cuisine

Reviews of JW Marriott Savannah Plant Riverside District

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 735 out of 1000 reviews" "
Rating 8 - Good. 127 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shanell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Dear Shanell, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Simon Pettigrew, GM

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property as described and great location to explore Savannah
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Dear Ashleigh, Thank you for sharing your review and recommendation. We're pleased that our hotel and fun location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Simon Pettigrew, GM

4/10 Poor

Brandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The idea around this hotel is great, the area is fun and there are lots of bars and restaurants as well as events. The room we stayed in for $500 a night was no where up to par with a room for that price. The walls were so thin in the bathroom you could listen to your neighbor's TikTok. Service was slow by no fault of the employee, the hotel is understaffed. The outside noise at night on the city "view" side was terrible at 1:30 am, perhaps I would have liked a river view more? Calling down for your car or for a bellman took forever as no one manned the phones. The room was very small, a basic room in my opinion. The bed was comfortable, there was a chair to sit in as well, and there was a small window on one quarter of the outside wall. The rest of the wall is covered by a drapery. It did feel very boxed in. All in all I would say I enjoyed the area, but I don't think I would stay in this Marriot again. We are Gold Elite Bonvoy members and usually enjoy staying with Marriot so we were greatly disappointed in the comfort and service of this property.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Brandy, I'm sorry our service and accommodations left you underwhelmed; please forgive us. Guest satisfaction is our highest priority, and I regret that you did not enjoy the hotel. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. We hope that you will reconsider your return. Sincerely, Simon Pettigrew, GM

10/10 Excellent

ROBERT

Liked: Cleanliness, property conditions & facilities
Very unhelpful with transportation issues.
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Dear ROBERT, While I'm glad that you enjoyed your stay with us, I'm very sorry that we were not helpful with your transportation issues. Please forgive us. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back for a flawless experience. Thank you for staying with us. Sincerely, Simon Pettigrew, GM

8/10 Good

Federico, Bogota, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 11 May 2024
Dear Federico, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Simon Pettigrew, Managing Director

6/10 Okay

Harold, lima

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice location, new and comfortable rooms. Service was really bad, not helpful at all.
Stayed 3 nights in May 2024
Response from GM on 10 May 2024
Dear Harold, Thank you for taking the time to share your feedback and for being our valued Guest. Normally, our staff does a terrific job of responding to our guests' needs; that did not happen in your case. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Simon Pettigrew, Managing Director

4/10 Poor

Dawn Marie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear Dawn Marie, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Simon Pettigrew, Managing Director

10/10 Excellent

Shellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Dear Shellie, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Simon Pettigrew, Managing Director

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is unique; champagne and cookies on check in; location is excellent for the river walk; safe and clean
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Dear Linda, We appreciate you taking the time to share your experience with us. We love hearing that you enjoyed our unique amenities and location. We look forward to your return trip. Best, Simon Pettigrew, Managing Director

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The property is beautiful, staff is attentive, food was terrific, spa services were great. Teenagers loved it too. Pool and service there was wonderful.
Stayed 6 nights in Apr 2024
Response from GM on 1 May 2024
Dear Karen, Your feedback is welcomed and appreciated. I’m glad to hear your family enjoyed our beautiful hotel, attentive staff, and terrific amenities. Thank you for taking the time to review your experience, and we hope to host you again soon. Best, Simon Pettigrew, GM

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff was great. Ryan the valet parking attendant was super nice and was very helpful in getting me everything I needed . It was my first time there and he made my check in experience very easy and pleasant. I do plan on coming back!!
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Thomas, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we look forward to your return. Best, Simon Pettigrew, GM

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great river view rooms. Minor issue with hot water changing temperatures during shower and was fixed the day we notified the front desk. No in-room QR code or binder for in-room dining. Fixed by front desk that day we let them know via text link.
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Donald, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the lapses you experienced. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Simon Pettigrew, GM

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome hotel!
Stayed 3 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Robert, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Simon Pettigrew, GM

6/10 Okay

Ulla

Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Dear Ulla, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, George Hartman, GM

6/10 Okay

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will never stay again. Beautiful property w/ great restaurants. Staff was attentive but certainly not great. BUT, we stayed in the 3 Muses building in a Loft room and each night the windows shook from the music blasting from the Electric Moon Rooftop Bar (a completely seperate building but still part of the complex). Even with sound machines to drown out some of it, made it really difficult to sleep. Saturday the music didn't stop until 3:30 am. A JW Marriot needs to give some type of notice or warning. Many other guests complained of the same.
Stayed 4 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Matt, I apologize for the disturbance caused by the city noise that prevented you from having a peaceful night's sleep. Please accept our sincerest apologies for any inconvenience caused. We always strive to ensure that our guests have the most comfortable stay possible, and I'm sorry that we didn't meet your expectations on this occasion. Your feedback is important to us as it helps us continually improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, George Hartman, Hotel Manager

8/10 Good

James

Travelled with family
Sink clogged.
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear James, While I'm glad you enjoyed your stay overall, I'm very sorry that your sink was clogged. We regret any frustration caused. We appreciate your patronage and hope to host you again for a flawless experience. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Pet friendly, water view, clean and great staff.
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Dear Elizabeth, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our amenities pleasing and our staff friendly. We hope to see you again soon! Best, George Hartman, Hotel Manager

10/10 Excellent

Leundra

Travelled with family and small children
Liked: Amenities
Ok
Stayed 14 nights in Mar 2024
Response from GM on 17 Apr 2024
Dear Leundra, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, George Hartman, Hotel Manager

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
View was stunning. Older property but well maintained. We stayed in 2534 (5th floor) and night noise was overwhelming. Noise was not from outside property but event venue above our room. Saturday pm bass from music was thumping in our room. Sunday pm, chairs/tables scooted above us until 2am.
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Linda, Thank you for choosing our historic hotel. I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. We hope to host you again for a better experience. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Yilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at JW Marriot
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Yilian, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, George Hartman, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Robert, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, George Hartman, Hotel Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Josh, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, George Hartman, Hotel Manager

10/10 Excellent

Robert Michael, Erlanger

Travelled with partner
Liked: Property conditions & facilities
Beautiful property
Stayed 4 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Robert Michael, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, George Hartman, Hotel Manager

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Richard, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, George Hartman, Hotel Manager

8/10 Good

William W

Stayed 4 nights in Apr 2024
Response from GM on 2 May 2024
Dear William W, We are thrilled you had a great stay! Thank you for the review, and please visit us again. Best, Simon Pettigrew, GM

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from GM on 11 Apr 2024
Dear Raul, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, George Hartman, Hotel Manager

10/10 Excellent

Susanne

Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Dear Susanne, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Simon Pettigrew, Managing Director

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear alan, It’s wonderful to hear you had a nice experience with us. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, George Hartman, Hotel Manager

2/10 Terrible

Joseph

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Joseph, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the river view, vibe and walk ability to local attractions.
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear roger, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, George Hartman, Hotel Manager

10/10 Excellent

Lantha, Abingdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the JW Marriott. Stunning lobbies is all the buildings! Dining options were excellent. We will return.
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear Lantha, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting Savannah. Thank you for your kind feedback, and we look forward to hosting you again. Best, George Hartman, Hotel Manager

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Heather, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, George Hartman, Hotel Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Amenities
Very very cool place to stay. Lots of thought and plans went into designing this hotel. Can’t wait to come back for longer.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Jessica, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, George Hartman, Hotel Manager

6/10 Okay

Leanne

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Leanne, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this property so much while staying for the night on our drive to Fla, that we booked to additional nights on the way back home. Sometimes it's the little things: cookies and prosecco on check-in, resort credit to be used at the many dining choices, turn-down service at night and sometimes it's the big things: a dinosaur skull or enormous chunks of glittering gems on display in the lobby or the immense stack from the original power plant preserved and centrally located in the hotel. It's a very unique and interesting property with comfortable rooms, a great staff and perfect location. The one thing I thought the hotel and associated eateries could do better at would be to limit the amount of plastic cups, straws and utensils they used. Seemed everything was served with or in plastic. With this exception, I have nothing but good things to report on for our stay!
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Dear Laurie, Thank you for your wonderful recommendation, and I've taken note of your feedback regarding our cups/straws. We value your patronage and look forward to hosting you again on your way back home. Best, George Hartman, Hotel Manager

10/10 Excellent

Sherry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, comfortable bed, nice amenities, good food. Odd eclectic style.
Stayed 4 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Sherry Ann, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our style and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mark Lehman, Hotel Manager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear stephen, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, George Hartman, Hotel Manager

6/10 Okay

james

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1. We stayed in the building directly across from multiple nightclubs. There was very loud music and cars driving down the street with very loud bass until 3:00am. It literally felt like the room was shaking when they drove by. It was impossible to go to sleep. This is not a fault of the hotel but I do think that they should offer a warning on certain rooms regarding the noise level on certain days of the week. Especially when you are paying more for an upgraded room. We definitely would not have chosen to stay there if we knew this about the location. 2. When we checked in we were rushing to get to an event at another location so we asked that our bags be taken to our room. When we arrived to our room at 10:30pm the bags were not there and we had to request them. 3. The valet attendants were great. Unfortunately the text system used to alert them you are ready for your car doesn't allow you to choose your location. The hotel is made up of multiple buildings which we did not know when booking the room. The only restaurant serving breakfast is in the main building so before checking out we took our bags with us to eat there. But when we requested our car it was taken to the building that our room was in even though we originally left it with the attendant in the main building. It was a buys weekend morning so it took quite a while to realize what happened and to get our vehicle.
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear James, Thank you for staying with us. I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for a better stay in the future. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

SanDee

Liked: Cleanliness, staff & service, property conditions & facilities
Unique
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear SanDee, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, George Hartman, Hotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Stephanie, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, George Hartman, Hotel Manager

8/10 Good

Rosemary

Stayed 1 night in Mar 2024
Response from GM on 20 Apr 2024
Dear Rosemary, Thank you for taking the time to share your kind review, and please visit us again. Best, George Hartman, Hotel Manager

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was GREAT!
Stayed 1 night in Feb 2024
Response from GM on 31 Mar 2024
Dear Brenda, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, George Hartman, Hotel Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Savannah, and everyone was super friendly and welcoming. Highly recommend !
Stayed 3 nights in Mar 2024
Response from GM on 30 Mar 2024
Dear Michelle, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our welcoming and friendly staff. We look forward to seeing you again upon your return to the area. Best, George Hartman, Hotel Manager

4/10 Poor

steven

Travelled with family
Disliked: Amenities
Overpriced. Price to value not fair.
Stayed 4 nights in Mar 2024
Response from GM on 29 Mar 2024
Dear steven, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I regret you did not find us to be a good value. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 3 nights in Mar 2024
Response from GM on 29 Mar 2024
Dear Percy, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, George Hartman, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Robert, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, George Hartman, Hotel Manager

10/10 Excellent

Camey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here, service was wonderful. Valet parking as well as self parking is available. The hotel has so much to offer including spa, small boutiques, cafe, steakhouse, outdoor bars and food. Many roof top bars. The resort also provides a $38 credit for food daily and $15 boutique credit during your stay. Highly recommend! Everyone was so nice and wonderful to work with!
Stayed 6 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Camey, It is always a pleasure to hear that we have earned your recommendation through fun amenities and friendly service. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, George Hartman, GM

10/10 Excellent

CYNDI

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star
Stayed 2 nights in Mar 2024
Response from GM on 23 Mar 2024
Dear CYNDI, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, George Hartman, Hotel Manager

6/10 Okay

jenny

Travelled with partner
Liked: Cleanliness, amenities
It is a very pretty and unique building. However,I think for $1,600 for a two-night stay the amenity should have been exceptional. If this is sounding Petty then it is what it is... the welcome packet was an extra $74. You were supposed to get champagne which we did receive, a box of cookies but they were out so we did not get those. I received two dinner tickets I believe was $36 a piece, but absolutely no restaurant would take them. Or at least the 15 that we asked. Upon arriving to the hotel we found out that we were booked in the same hotel so to speak but a block down, so we had to walk with all of our luggage to another building. It took exactly 3 minutes for the hot water to heat up. We could hear the couple in the next room argue for hours! We asked the concierge about the museum, and they looked very confused and said that they didn't know anything about museums. For the price that you pay you expect a certain standard. That standard was not met unfortunately.
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear jenny, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you deserve. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides many areas we can work on to improve our guest experience. We would love another opportunity to serve you and leave you with a more favorable impression. Thank you for staying with us. Sincerely, George Hartman, GM

8/10 Good

Julee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff is very friendly. We enjoyed our visit quite a bit; however, we didn’t eat at the restaurants as much as we planned due to limited vegetarian and healthier options. Transportation to and from the hotel was also harder than anticipated- the property is lower than the rest of the historic district, so we had to go up and down very steep steps every time we left the hotel. Not a huge issue but probably not the best for anyone with mobility issues. Overall, a great place to stay for a large party (we were there with family) but I would probably consider something more in the main historic district if I return.
Stayed 4 nights in Mar 2024
Response from GM on 18 Mar 2024
Dear Julee, It is fantastic to hear that your stay was enjoyable overall. We thank you for your compliments regarding our beautiful hotel and service and I've noted your feedback regarding vegetarian food options. We are located in the heart of historic Savannah on the Savannah Riverfront; I regret that our location was not ideal for your visit. We value all your feedback and hope to host you again. Sincerely, George Hartman, Hotel Manager