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Reviews of Airlie House Motor Inn

3 out of 5
Airlie House Motor Inn
229 Kelly Street, New England Highway, Scone, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 84 out of 244 reviews" "
Rating 8 - Good. 112 out of 244 reviews" "
Rating 6 - Okay. 35 out of 244 reviews" "
Rating 4 - Poor. 12 out of 244 reviews" "
Rating 2 - Terrible. 1 out of 244 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lissa

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Seunghee

Stayed 1 night in Nov 2023

6/10 Okay

Brian

Travelled with family
I thought it was over priced and the linen was poor quality stayed 3 nights towels replaced once and floors were not swept at all
Stayed 3 nights in Oct 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A good stay.
Stayed 1 night in Oct 2023

6/10 Okay

Norton

Liked: Room comfort
Disliked: Property conditions & facilities
Wanted: upgrade in Scone
From a promising start our stay at this motel went somewhat downhill. While the room and bed were comfortable, there was a dark stain on the bedspread that raised questions about cleanliness. Like many motels of this era, the bathroom was very outdated and we had a problem with getting hot water at the sink. Only after running the shower did we get the hot water to come through to the sink. Ecofriendliness was disappointing - using single soaps, with plastic wrappers, and individual plastic bottles of shampoo, conditioner, etc is not the way things are done these days. Also, separate bins for recyclable material and general trash would have been nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property in on the southern side of town and is in easy walking distance of the pubs, Coles and a few other shops. It was great to use as a base. The room was small but comfortable. The shower was tiny but the water pressure and temperature was fantastic after a long day out. The Queen bed was hard but comfy. Plenty of pillow. The room was very dusty and the floor gritty like it hadnt been cleaned for a while. Overall we were very happy and left feeling refreshed and relaxed.
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Good location easy access clean and tidy it is starting to look a little tired but we are happy to stay there again
Stayed 2 nights in Aug 2023

6/10 Okay

YU-HAN

Stayed 4 nights in Aug 2023

6/10 Okay

Dianne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water took 3-4 mins to arrive at the tap - this is very poor and an expensive way to supply hot water. The fridge managed to freeze our milk and other breakfast items overnight. Rather a nuisance when we were trying to leave early!
Stayed 1 night in Jul 2023

10/10 Excellent

angelo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in May 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and comfortable room and bathroom. Everything in good working order and just a touch of class in the furnishings. I would gladly stay there again in future.
Stayed 1 night in May 2023

8/10 Good

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay, our only negatives was that the bathroom floor was slippery and the water took a while to heat up.
Stayed 3 nights in Apr 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean quiet room well appointed.
Stayed 1 night in Jan 2023

4/10 Poor

Lesley

Liked: Cleanliness
Very small and old fashioned shower
Stayed 2 nights in Dec 2022
Response from Airlie House on 9 Dec 2022
Hi Lesley, we are sorry to hear you didn't enjoy our showers. We thank you for your feed back and have taken it on board.

10/10 Excellent

Ken

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This motel is an excellent stay. Friendly staff, and most importantly a wonderful comfy bed and excellent cleanliness. Had a beautiful Chinese meal from a shop in town.
Stayed 1 night in Oct 2022
Response from Airlie House on 3 Nov 2022
Hi Ken, thank you for your kind words of praise. We are so glad you enjoyed your stay with us at Airlie. We hope to see you again next time you visit Scone!

6/10 Okay

Judy

Travelled with partner
The property was reasonably convenient to amenities but it could do with an update/refresh.
Stayed 1 night in Oct 2022

8/10 Good

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly fine motel.
Stayed 1 night in Sep 2022
Response from Airlie House on 19 Sep 2022
Thank you Georgina, we hope to see you again next time you stay in Scone.

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and went above and beyond to accommodate me on a super busy weekend when our other booked accommodation was double booked.
Stayed 1 night in Aug 2022
Response from Airlie House on 7 Sep 2022
Thank you for the lovely review Joanna, it was a pleasure to accommodate you. We hope to see you next time you visit Scone

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent service and the rooms were great and very clean. The lady in reception was very friendly and helpful
Stayed 2 nights in Jul 2022
Response from Airlie House on 27 Jul 2022
Thank you Paul, it was a pleasure to host you. We hope you visit us again next time your in Scone.

8/10 Good

Roy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

4/10 Poor

James

Travelled with group
Disliked: Staff & service
We were asked to leave prior to check in? The mgmt here are delirious. A quick chain of events may add some context to the above statement. 1. Called office Friday evening prior (7:37pm) to confirm booking. Asked to call back the next day as the system was off. (strong preference for direct bookings not wotif) 2. Called Saturday (9:45am) (per request of mgmt) to confirm booking, tart confirmation received. 3. Arrived to check in at 6:09pm (we were late, this was our error). I apologised for this however was still shocked by the welcome. I thought this guy was joking. 4. We were met by an aggressive, unprofessional individual claiming my mate and I were suspicious (due to me calling to confirm room twice). We were disrespectful as my card declined (card is locked via CBA application to block online transactions). And I was not contactable (due to being on Glenbawn Dam all day fishing)? 5. We were asked to leave his establishment, we could not stop laughing at this person and of course where happy not to spend a single cent with this business. Scone and surrounds is full of wonderful Australian country folk hospitality so please head to the region but avoid this place.
Stayed 1 night in Jun 2022

8/10 Good

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean, bed comfy and room was warm. No hot water though. Tried mid afternoon, 9pm and 8am and it took about 3 mins to get luke warm and that was as hot as it got.
Stayed 1 night in Jun 2022

10/10 Excellent

Rebecca

Stayed 1 night in May 2022

6/10 Okay

wayne

Disliked: Amenities, property conditions & facilities
Hard bed,wet floor after showering,no breakfast as advertised,no water in pool, couldn't use government vouchers .
Stayed 3 nights in Apr 2022

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained older motel, very quiet, well located. Staff were fantastic!
Stayed 1 night in Apr 2022
Response from Airlie House on 27 Apr 2022
Thank you so much, our staff are always happy to help. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed
Lovely, helpful staff (in particular Brontë and Sharon) made a flying one-night stay outstanding. Room had everything I needed, good WiFi, comfy bed and walking distance to everywhere.
Stayed 1 night in Apr 2022
Response from Airlie House on 27 Apr 2022
Thank you so much, we are so glad you had a fantastic stay. We hope to see you in this part of the world again!

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room smelt of old cigarettes.
Stayed 1 night in Apr 2022

10/10 Excellent

Phil

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room. Easy access to local amenities.
Stayed 1 night in Apr 2022

8/10 Good

Lee

Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and rooms were immaculate
Stayed 3 nights in Apr 2022
Response from Airlie House on 27 Apr 2022
Thank you so much for you kind words, we hope to see you at our lovely motel again in the future.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, good location.
Stayed 1 night in Mar 2022
Response from Airlie House on 27 Apr 2022
Thank you for the kind review, we hope to see you again soon!

8/10 Good

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Shower was small and dated. Not enough pillows (only 2) and were super firm.
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Location is good
Stayed 1 night in Jul 2021
Response from AirlieHouse on 14 Jul 2021
Thank you! We love our location as well. Situated on the main street of Scone, and within walking distance to all the beautiful boutique shops and coffee houses. We hope to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Nice comfortable room with good amenities and close to all shops and bars
Stayed 1 night in Jun 2021
Response from AirlieHouse on 28 Jun 2021
Thank you Jennifer for your kind works. We hope you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from AirlieHouse on 31 May 2021
Thank you for the review. Please let us know if there is anything we can do to improve your experience for next time. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE booked late in the day and had miscalculated how long it would take us to get to Scone, hence we arrived well after office closing time. My communication with Airlie House was solely through email and we were able to convey to Airlie House that we would be arriving after hours. This was no trouble for them. They emailed us the details to obtain our room key which was very easy to follow. Loved the little attention to details. Especially as it was a cold night and the Tea/Coffee facilities also included Hot Chocolate..Yum. The room was spacious, neat and clean. Would definately recommend staying at Airlie House to anyone.
Stayed 1 night in May 2021
Response from AirlieHouse on 31 May 2021
Glad you enjoyed your stay with us, and the little conveniences left in your room. We do hope you come and stay again.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from AirlieHouse on 12 Jun 2021
Thank you for your favorable review of Airlie House. We hope to have you stay with us again.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from AirlieHouse on 31 May 2021
Thank you for the 10/10 Review. We hope to have you stay with us again soon.

6/10 Okay

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold shower
Good except there was no hot water in the morning for a shower
Stayed 1 night in May 2021
Response from AirlieHouse on 25 May 2021
We are very sorry for your experience. Our systems are old so they do take a little while to heat up on these cold mornings.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from AirlieHouse on 20 May 2021
Many thanks. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great facilities.
Stayed 1 night in Apr 2021
Response from AirlieHouse on 20 May 2021
Many thanks, we strive to keep the place nice and clean for our guests. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from AirlieHouse on 20 May 2021
Many thanks, we hope to see you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great central location, nice rooms and efficient service.
Stayed 2 nights in Mar 2021
Response from AirlieHouse on 20 May 2021
Many thanks, we hope to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and nothing was too much trouble. I was even met with smiles when I locked myself out at 10:30 pm on evening.
Stayed 3 nights in Mar 2021
Response from AirlieHouse on 20 May 2021
Our staff are always happy to help. Hope to see you again.

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

MICHAEL.R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021