"The room and location were both excellent. I will explain my 4 star rating as I am an extremely picky person and hard to please, and most people would find their stay to be 5 star.
The POSITIVES:
1) Big room with 2 bedrooms and a living room with a comfortable double sofa bed.
2) Electric blackout blinds: a totally dark room at night makes a huge difference to good sleep.
3) Silent room: extremely important to my family. I suffer from a chronic illness and good sleep is the only thing that gives me any relief.
4) Great air con: The last thing I want is to be uncomfortable, especially with a young child. The air con is a luxury that I appreciate.
5) Location: within a stone's throw of the huge mall (Val D' Europe) and multiple restaurants and a convenience shop on the same block. Very useful especially for families with children.
Things that they can IMPROVE (some are just my preference):
1) A safe I the room would be ver useful, as I was nervous leaving our passports and risking losing them at the parks was not a great prospect.
2) They should make shampoo/conditioner dispensers and hair dryers available both in the rooms, and in the pool changing areas.
3) The pool was very cold, even in June.
4) The music at the reception was consistently rap and R&B, accompanied by an ugly looking speaker they had on the floor. This made the hotel feel cheap, as they can easily have integrated speakers into the walls and have more neutral music playing.
Overall, 8/10 for comfort."
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