On the beach, waterskiing, beach bar
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Reviews of Merumatta Senggigi Lombok

4.5 out of 5
Merumatta Senggigi Lombok
Jalan Pantai Senggigi, Senggigi, Lombok

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 238 reviews" "
Rating 8 - Good. 97 out of 238 reviews" "
Rating 6 - Okay. 24 out of 238 reviews" "
Rating 4 - Poor. 8 out of 238 reviews" "
Rating 2 - Terrible. 3 out of 238 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here, it is quiet and very nice sitting on the beach at sunset. The staff are very friendly and helpful. Would definitely stay here again
Stayed 2 nights in Feb 2024

6/10 Okay

Michelle

Disliked: Staff & service
The check in was not friendly at all no one to take our bags to room unkess we waited even longet. We waited 40 mins past check in time already
Stayed 2 nights in Feb 2024

8/10 Good

DESMOND

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Keven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful place to stay, staff are very friendly and helpful, wonderful gardens over looking the sea and a bar to watch the sun set. What more could you look for in peaceful break in Senggigi.
Stayed 7 nights in Nov 2023
Response from Author on 6 Dec 2023
Dear keven tagg, Warmest Greetings from Merumatta Senggigi Lombok. Thank you for taking your time to share the great review of our resort. It is our pleasure to read that your relaxing here as your expectation. Once again, thank you for staying with us and we can not wait to welcome you back again in the nearest future. Kind regards, Fahrurrazi General Manager - Merumatta Senggigi Lombok

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a sea view room but it was very nice. Dining options were great but it was also very convenient to town. Spa was nice too. Staff were very nice and helpful, Stayed 2 extra nights
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very large property with nice rooms. We were upgraded, which was a very nice gesture. We had a very enjoyable experience.
Stayed 6 nights in Sep 2023

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel & very good staff
Stayed 5 nights in Aug 2023

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were a very good size with a very large comfortable bed we had a good sea view room the hotel and rooms were very clean the staff were very helpful and pleasant the poition of the hotel was very good right on the beach good breakfast was provided and short walk to the bars and eateries overall really enjoyed my stay at the hotel and would stay again only downside was the drinks and food were expensive within the hotel grounds
Stayed 4 nights in Aug 2023

10/10 Excellent

Donna

Stayed 5 nights in May 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed there many times. Great location right on the beach
Stayed 2 nights in Jun 2022

8/10 Good

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as good as we had hoped, but OK
As this is one of the more expensive hotels in the area, with some nice looking photos and generally good reviews, we had high expectations. However the location of the beach room wasn't quite as private as we expected, but the main disapointment was the cleanliness and general condition of the bathroom. It was dirty, with mould. On the plus side the staff and breakfast were great.
Stayed 1 night in Feb 2020

10/10 Excellent

Terry, Brisbane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with fantastic amenities. Right on a pristine beach, rooms are modern, with nice fit out and staff are warm and friendly. Perfect location for a relaxing beachside holiday
Stayed 2 nights in Feb 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly. Close to restaurants and bars.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay resort if visiting Senggigi
The Kila Senggigi is one of the oldest and best resorts on Lombok. Some of the rooms are a little older but the hotel is actively renovating to improve this. As such one of the two restaurants was closed while we were there but never the less the food was excellent, the beaches were fantastic and the people incredibly friendly. While certainly more expensive than a number of other hotels in the area, the Kila has direct access to arguably the best beach in the area. It is a public beach and does get a little crowed on Sundays when a lot of the locals come but that's how you know it's great. The hotel does have reserved space just a little ways off the way too so you'll never fight for a spot.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent going beyond the call of duty to make our stay memorable. From Ayu in the restaurant to Dana at reception we were very well looked after.
Stayed 7 nights in Oct 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Kila Hotel Resort
Very good hotel with clean and spacious rooms. Breakfast was buffet and variable with both asian and western food available. on the beach front, short walk to restaurants and close to one area where you can catch a boat to the Gilli Islands. Although we left further up as it was only 20mins to the islands compared to one and a half hours further south. Resort had plenty of activities for all the family. Tennis, bikes, pool, massages and a couple of restaurants.
Stayed 5 nights in Aug 2019
Response from Kila Senggigi Beach Lombok on 23 Oct 2019
Hi Wayne, Thank you for your response and for choosing Kila Senggigi Beach Lombok And don't forget to check our property for the best deal and help us make your greatest holiday come true. See you and Thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Grounds were a bit dry but to be expected for that time of year
Stayed 3 nights in Sep 2019
Response from Kila Senggigi Beach Lombok on 23 Oct 2019
Hi Anonymous, Thank you for your response and for choosing Kila Senggigi Beach Lombok And don't forget to check our property for the best deal and help us make your greatest holiday come true. See you and Thank you.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location and staff are very friendly . I enjoyed their breakfast buffet. The rooms needs updating so with the bathroom.
Stayed 6 nights in Sep 2019
Response from Kila Senggigi Beach Lombok on 23 Oct 2019
Hi Anonymous, Thank you for your response and for choosing Kila Senggigi Beach Lombok And don't forget to check our property for the best deal and help us make your greatest holiday come true. See you and Thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly Staff and always helpful,nothing to much trouble.
Stayed 15 nights in Aug 2019
Response from Kila's Admin on 19 Sep 2019
Hi Anonymous, thank you for your response, don't forget to always check our hotel for the great deal and greatest holiday experience. see you and thank you

10/10 Excellent

Rose, South West , West Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was spread over 10 acres ,many beautiful frangipanis trees and coconut palms close to the shores of a surf beach.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Villa experience in a beautiful resort. The best managment and staff in Indonesia . Everything was perfect. Cleaned daily including a turn down service Stocked and re stocked mini bar Comfortable bed 2 air conditioners Beautiful private pool
Stayed 2 nights in Aug 2019
Response from Kila's Admin on 25 Aug 2019
Hai, thank you for your response, always check our property for best deal and greatest holiday experience. See you and Thank you. :-)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The magnificent hotel with immaculate garden and lovely Indonesian style bungalows is the best of Lombok. The breakfast is a feast and snokling in front of the hotel beach is great. At weekends there’s bbq buffet at sunset by beach restaurant with alive music. The staff is incredible always smiling and helpful. Aww we can’t wait to be back soon
Stayed 2 nights in Jul 2019
Response from Kila's Admin on 23 Aug 2019
Hello, Thank you for your response, can't wait to serve your great holiday, check our property for the best deal and greatest holiday experience. See you and Thank You :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the whole set up, it was such a lovely property, well looked after, staff were so friendly and helpful.
Stayed 5 nights in Jul 2019
Response from Kila's Admin on 23 Aug 2019
Hello, Thank for your response, we'll always make sure our guest have the greatest holiday in our hotel, check our property for the best deal and greatest holiday experience. See you and Thank you :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Kila's Admin on 23 Aug 2019
Hai, Thank you for choosing Kila Senggigi Beach Hotel Lombok, Check our property for the best deal and greatest holiday experience. See you and Thank you :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a really great time at Kila, staff were amazingly friendly and helpful. Beautiful garden and convenient beach access. Best place for sunset drinks and dinner which Kila has a very tasty menu.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Alex, Kelana Jaya Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and really want to get to know you on a personal basis. Food is excellent and everyone is very helpful. I highly recommend this resort to anyone as you can't go wrong.
Stayed 7 nights in Apr 2019
Response from Adhi on 13 May 2019
Dear Alex, Warmest Greetings from Kila Senggigi Beach Lombok. Thank you for the great review of our resort. I am glad to hear what a wonderful experience you have had during your stay and I will take great pleasure in sharing the good news to my team. It's our pleasure to be able to assist you during your stay. Hope you had a wonderful stay in Lombok and We are looking forward to welcome you again very soon. Kind regards,

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very musty and uncomfortable. We decided to leave and they told us they will refund us. They said everything went through. I did not end up getting any mo ey back from them. Do not believe them. Horrible.
Stayed 3 nights in Dec 2013
Response from Adhi on 17 May 2019
Dear Anonymous, Warmest Greetings from Kila Senggigi Beach Lombok... Thank you for staying with us and taking time to review our resort. I am happy to read that you and your group had a nice stay with us. Your positive review are highly appreciated. I hope you will visit us again in the nearest future. We are looking forward to welcome you back at Kila Senggigi Beach Lombok. Regards, E-Commerce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green and nice hotel with warm welcome from the staff. Worth staying
Stayed 3 nights in Dec 2018
Response from Adhi on 4 Feb 2019
Dear Anonymous, Warmest Greetings from Kila Senggigi Beach Lombok... Thank you for staying with us and taking time to review our resort. I am happy to read that you and your group had a nice stay with us. Your positive review are highly appreciated. I hope you will visit us again in the nearest future. We are looking forward to welcome you back at Kila Senggigi Beach Lombok. Regards, E-Commerce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Extremely quiet due to the quake. Pool chairs have no cushion. Rooms are dated back door didn’t lock properly. Breakfast is good however a lot of the local guests uncover all the food and leave it uncovered and the birds eat out of the bowls
Stayed 5 nights in Dec 2018
Response from Adhi on 4 Feb 2019
Dear Anonymous, Warmest Greetings from Kila Senggigi Beach Lombok... Thank you for staying with us and taking time to review our resort. It is a pleasure to read that everything was perfect and you had a good time here. I hope you will visit us again in the nearest future. We are looking forward to welcome you back at Kila Senggigi. Regards, E-Commerce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and huge property. Rooms are clean and spacious and worth the price, however, I would recommend hotel to install higher tonnage air conditioners because of the big room size. Another thing to work upon is the noise that can be heard from the adjacent room; this makes things a little unpleasant. Food at the restaurants is good and economical. The location of hotel is awesome as it is close to harbour.
Stayed 2 nights in Dec 2018
Response from Adhi on 4 Feb 2019
Dear Anonymous, Warmest Greetings from Kila Senggigi Beach Lombok... Thank you for staying with us and taking time to review our resort. I am happy to read that you and your group had a nice stay with us. Your positive review are highly appreciated. I hope you will visit us again in the nearest future. We are looking forward to welcome you back at Kila Senggigi Beach Lombok. Regards, E-Commerce

8/10 Good

Kelvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

René

A very nice and clean Hotel. Friendly staff. Can recommend it.
Stayed 3 nights in Nov 2018

10/10 Excellent

czarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and relax
Amazing property to rest and relax. A bit dated. Didn’t like the beach so much tho. Not good for swimming and the waves were quite harsh when we stayed there at that time. Staffs were polite and breakfast was good except after a few days stay, it is the same old food most times. Other than that, we enjoyed walking around the property which is well maintained.
Stayed 4 nights in Jul 2018

10/10 Excellent

Turhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

M, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night wasn’t enough
We only stayed one night but this was a little paradise. Awesome pool and facilities. Amazing massage. The pool is quite deep which is great. Food at restaurant was good and bar by the beach was good too. One night wasn’t enough.
Stayed 1 night in Jun 2018

8/10 Good

CE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
possibly best resort around senggigi
amazing place to stay. good beach view. nice services.
Stayed 1 night in Jun 2018

6/10 Okay

Dinesh

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Friendly service but cockroaches and wall lizard in the room. Room was a bit smelly as well.
Stayed 1 night in May 2018

10/10 Excellent

YNK, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel
The hotel have a nice pool. Cheap daily bicycle rent available. The woodwork is astonishing.Nice landscape. A lot of birds during the day. Friendly staff.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great big beautiful resort. Nice location, pool. Very relaxing, great breakfast and friendly staff
Stayed 3 nights in May 2018

6/10 Okay

GL, KL

Disliked: Cleanliness
Hotel with big compound
Hotel with big compound and beautiful garden and plants. Nice beach with beautiful sunset view but the beach is rather busy and crowded with locals. Disappointed with the room cleanliness. As a 5 stars hotel, it should be better in maintaining high level of cleanliness in the room. I had bed bugs bites on my arm the next day for just 1 night sleep. The window frame is full of dust. The bathroom and wash basin can see stains when we just checked in to the room and before use. However, the room and bed is quite comfortable despite the not so clean condition. Breakfast is good with quite many varieties. Having breakfast in the restaurant by pool side and facing the beach with sea breeze in the morning is enjoyable.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice in Senggigi
I booked Kila Senggigi but upgraded to Pool Villa Club. Had chance to ride buggy to view Kila, it's so happening. Perfect for sunset view as well.
Stayed 2 nights in Apr 2018

10/10 Excellent

Dayle, perth, west australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
Great staff very friendly, Room's very clean, beautiful gardens. Enjoyed watching sunset with cocktails and listening to band
Stayed 5 nights in Mar 2018

4/10 Poor

Derek, Australia

Disliked: Cleanliness, room comfort
close to the beach
Its just alright if your staying this hotel for a short time. Foul smell in the toilet bowl like a rotten rat, it could be from there sewerage, lucky we are out everyday doing different things. Breakfast is not bad, but its not the best, I thought its a bit pricey, I wasn't happy with the cleanliness either. .The only good thing in this hotel is pretty close to the beach where lots of local people gather to see the sunset..
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018

6/10 Okay

Mark

Liked: Cleanliness
Past It’s Best
OK room but showing its age. Staff had difficulty at times with English.
Stayed 2 nights in Jan 2018

10/10 Excellent

JS, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectation
Kila is more than a hotel. It's an experience. The grounds are SO big there's always a new discovery somewhere. It's guarded, everyone is helpful. I loved the beach frontage with soft white sand n the quiet spots within the grounds to relax in .. Sunrise n sunset can be seen without leaving the premises.
Stayed 3 nights in Jan 2018