Search Hotels Near Sentara St. Luke's, Carrollton

"This is a clean, well appointed hotel in a great location. But I couldn’t give it a 5-star rating because the layout from the parking garage is confusing. We had to go through several gatherings in a couple of the banquet rooms to find the elevator to our room after entering the hotel from the parking garage. And there were no signs once you enter the hotel. So it’s very confusing. It was already late when we arrived, so it just wasn’t a welcoming experience. But our room had a great view of the water & waterside district & it was quiet & comfortable! Lastly, the employee at the coffee shop (Steam) was kind of rude. A customer in front of us asked if they had a particular breakfast sandwich & she ignored him. When he asked again, she said,”if you don’t see it, we don’t have it; that’s why I didn’t answer you the 1st time”. All I could do was shake my head in disbelief…"

"Amazing stay! Great staff who showed incredible professionalism as well as genuine friendliness. The only hotel I’ll be staying in from now on in Chesapeake!"

"I felt extremely safe inside and outside of the property. It was clean and quiet. "

"Breakfast was "

"Decent check in"

"While this property shows promise, there are several significant concerns that warrant serious attention.Most critically, during our stay we experienced a safety incident in which a barn door in the bathroom became dislodged while being opened. The door nearly struck my children, and was only prevented from causing injury because I was able to catch it in time. This type of structural hazard is unacceptable & requires immediate remediation, not a temporary fix. The bathrooms & rooms overall are in need of proper, thorough renovation (stains on wall + sink). When I brought this safety concern to the attention of the Front Office Manager, Attonayo Branch, I found his response to be dismissive & unprofessional. Rather than acknowledging the severity of the incident, he stated he was unaware of the issue and indicated he was preoccupied with billing & the volume of check-ins. This level of response is inadequate when a guest’s safety, particularly that of children, has been compromised. I want to note that the maintenance team & front desk staff handled the situation with genuine empathy & professionalism, which I appreciated. While the marina views and proximity to Hampton University are appealing, they don’t offset safety hazards, deferred maintenance, or deficiencies in management-level leadership. I strongly encourage ownership & senior management to review both the physical condition of the rooms & the guest-relations standards expected of managerial staff. "

"ABSOLUTELY UNACCEPTABLE"

"The room was great. The staff was friendly and professional. The highlight was the morning breakfast and the evening happy hour. Job well done!"

"ROACHES!! Saw baby and big roaches in the hall, near elevators "