Verified
6/10 Okay
Helena
22 Jul 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed at the Novotel Ambassador Gangnam for four nights. The hotel is beautiful, spotless, and very well maintained.
However, we were disappointed by several points. We booked through Expedia for three guests (two adults and one child). At no stage of the booking process was it stated that we would have to pay an extra charge for an additional bed. On arrival, we were asked to pay about €50 per night for our daughter’s bed. Since the reservation was clearly made for three people, this should have been disclosed before booking.
We were also surprised to learn that, because we booked through Expedia, we only had access to the swimming pool, while the sauna and steam room were excluded. Guests booking through other channels apparently had full access. These restrictions were not made clear when booking, despite the hotel advertising these facilities.
Finally, while the hotel itself is excellent, we found some staff members rather dismissive when we raised these concerns.
Overall, the hotel is very clean and offers high-quality facilities, but the lack of transparency regarding extra charges and facility access negatively affected our stay.
Helena
Stayed 3 nights in Jul 2026
