A great place, the best I have ever stayed, been to Rome, Paris, Washington DC, NYC, Chicago, and the Intercontinental was far superior, from moment of arrival and even after checking out, the staff was tremendously courteous, helpful and cheerful! Everyone made you feel at home comfortable. The hotel itself was grand, to include a grand piano in the lobby. The facility was immaculately clean, beyond expectations! Like previously mentioned the hotel had grandeur that I never seen before! There are not enough words to describe this hotel in my vocabulary! To say the least I was very impressed with the staff, and hotel, I was blessed with having the opportunity to be their guest! Should I have the opportunity to visit Shanghai, the Intercontinental Hotel will be I be staying at! Just a great place, overwhelming beauty, elegance, with great service!!!!