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Reviews of The St. Regis Shanghai Jingan

5 out of 5
The St. Regis Shanghai Jingan
1008 West Beijing Road, Shanghai, Shanghai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 143 reviews" "
Rating 8 - Good. 17 out of 143 reviews" "
Rating 6 - Okay. 9 out of 143 reviews" "
Rating 4 - Poor. 3 out of 143 reviews" "
Rating 2 - Terrible. 3 out of 143 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Juan, Miami

Business traveller, Travelled with partner
Liked: Amenities
Oh yes. They offer you a 'promotion' for lounge access which includes transportation within 3 kms. When you do need that option they tell you you needed to give them 24 hours prior notice (and this is after checking you in for a one night stay...) I would rather go to another property next time. The club lounge was empty and felt desolate to be honest. There was a bar and when we asked for some drinks they needed to fetch someone to prepare some basic drinks which did take a while. I'm not sure they were really prepare to handle international visitors to be honest (or people to consume at their bar for that matter...) Do try and avoid the club lounge access; it is irreparably expensive and not really worth the cost.
Stayed 1 night in Apr 2024

10/10 Excellent

Louis

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
luxury in all categories
Stayed 3 nights in Apr 2024

4/10 Poor

chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
very unpleasant check out experience
Upon checking in at the hotel, I unfortunately encountered an error made by the staff. While the situation was eventually resolved and clarified, I faced difficulties when picking up my invoice at the front desk. The male staff member gave me a hard time regarding the previously quoted price and questioned why they should not charge me more. This experience was highly unpleasant and unexpected from a reputed five-star establishment.
Stayed 1 night in Jan 2024
Response from Sophie on 25 Jan 2024
Dear luminary, Thank you for choosing to stay at The St. Regis Shanghai Jingan and for sharing your experience with us. We sincerely apologize that your stay did not meet your expectations. Upon receiving your feedback, we promptly shared it with the relevant departments and have taken immediate action. In order to ensure a more satisfactory experience for our guests in the future, we will enhance our staff's service skills and continuously improve their professionalism. Once again, we would like to express our sincere apologies for any inconvenience caused during your stay. If given the opportunity to welcome you back, we are confident that we can redefine your travel experience by providing more suitable and professional services. We eagerly look forward to hosting you again in the future and wish you a joyful life!

10/10 Excellent

Shee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Will definitely come back again.
Stayed 5 nights in Dec 2023
Response from Sophie on 11 Jan 2024
Dear luminary, Thank you for staying at The St. Regis Shanghai Jingan, it is a great honor to receive your recognition of the hotel. Your support and encouragement is our driving force, looking forward to your next visit.

10/10 Excellent

YEPENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the glass artist Chihuly’s art works. The hotel is quiet, lighting design is perfect, bedding is super comfortable…… I will say this is the best in Shanghai that I have experienced.
Stayed 4 nights in Oct 2023

10/10 Excellent

Peng, Hartsdale

Stayed 3 nights in Sep 2023

10/10 Excellent

Ah Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs n excellent location. Love their breakfast buffet!!
Stayed 3 nights in May 2023

6/10 Okay

Paul, Mather

Business traveller
Disliked: Staff & service, property conditions & facilities
I have been staying at the hotel many times when I am in Shanghai. It is in the city center and convenient. It was relatively newer hotel few years ago. However the service was not good to a five star St. Regis standard. No room was available when I was there at 1. Front desk said they will inform me when the room was ready. I waited 1 hour plus but no message. I have to check with the front desk again and they found a ready room for me. That was 15 pass 2 so passed hotel checkin time. No welcome or thank you said when checkin and out. Room temperature was not right and electronic window shade had a loud squeaking sound.
Stayed 3 nights in May 2023
Response from Rocky on 8 May 2023
Dear Luminary, Thank you for choosing The St. Regis,Shanghai Jingan and sharing your feedback with us. We regret that your experience was not to your satisfaction, and we apologize for that. Upon receiving your review, we immediately shared it with our management team and related departments and took it to heart. The hotel will further strengthen the staff service training in the future, and continuously improve the flexibility and professionalism of the staff in service work, in order to bring each guest a comfortable experience beyond expectations. Once again, we sincerely apologize for the inconvenience caused by this stay. If we have the opportunity to have you with us again, we are confident that we can reshape your travel experience with more appropriate and professional services.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Nilda

Stayed 3 nights in Apr 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Ellen E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager and team are superb!
Just a quick weekend getaway after COVID travel restrictions were lifted. Stuart-Wayne, the manager, and his team took great care of us! Professional and warm is an important combination in hospitality, and the St Regis does this very well!
Stayed 2 nights in May 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and well situated on a quieter but central road. Rooms are very stuffy in winter.
Stayed 2 nights in Dec 2020

6/10 Okay

BAR

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Old hotel needs refreshing
The rooms are large and comfortable. The downside is that the hotel is old and it is felt on everything. The breakfast is really not to the standard and needs urgently a review and refresh.
Stayed 4 nights in Nov 2020
Response from Hotel Management Team on 20 Nov 2020
Dear guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and for sharing your recent experience with us. First of all, we're glad to receive your good words in regard to hotel rooms. On the other hand, we'd like to extend our apology for failed to exceed your expectation of breakfast and overall experience. Actually, the breakfast is regularly renewed by chef referring to guest's preference and seasonal changes, any suggestion from your side would be much appreciated to help us get a further improvement. Hence, if it doesn't bother you too much, we'd like to ask for some detailed information with regard to your comment, either email or phone call that shall be convenient to you. Thanks again for your feedback, we're looking forward to hearing from you. Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Hotel Management Team on 6 Jan 2020
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like butler service definitely check out St Regis. Jingan. Yo'll get all the attentions and services you want.
Stayed 4 nights in Dec 2019
Response from Hotel Management Team on 27 Dec 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Hotel Management Team on 16 Dec 2019
Dear valued guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. Your comments are of great significance for us to improve our service and strive for continuous progress. Your feedback has been shared with Management Team and we will try our very best to fix the problems. We are sorry for regarding the phone system inconvenience may bring you, and hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Montonn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ten thumbs up
Stay 5 night and it was the best hotel in shanghai so far i ever stay 5 star service great location special thank to staff team when they know we have little girl with us they provide all amenity for kids including little bathrobe and slippers also extra water every day will recommend to my friend and everyone
Stayed 4 nights in Dec 2019
Response from Hotel Management Team on 9 Dec 2019
Dear Montonn, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Hotel Management Team on 9 Dec 2019
Dear valued guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay from service to rooms to location. Made our stay in shanghai superb
Stayed 4 nights in Nov 2019
Response from Hotel Management Team on 5 Dec 2019
Dear valued guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hotel Management Team on 22 Nov 2019
Dear Jimmy, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the St. Regis and loved it. Got to Shanghai earlier than planned, staff let me check in well before my check in time. Highly recommend this hotel
Stayed 1 night in Nov 2019
Response from Hotel Management Team on 4 Nov 2019
Dear valued guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, that is truly 5 stars. Walking distance to several shops and eateries
Stayed 2 nights in Oct 2019
Response from Hotel Management Team on 4 Nov 2019
Dear valued guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Arifin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a memorable stay. Very nice hotel with first class service. The breakfast is very good plenty of choices
Stayed 4 nights in Oct 2019
Response from Hotel Management Team on 30 Oct 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t miss this hotel
One of the most amazing hotels. Staff is very good and the hotel has a great vibe
Stayed 2 nights in Oct 2019
Response from Hotel Management Team on 28 Oct 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Hotel Management Team on 15 Oct 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Hotel Management Team on 8 Oct 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hotel Management Team on 23 Sep 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Service!!!! Staff are very attentive and made my stay a pleasure.
Stayed 2 nights in Sep 2019
Response from Hotel Management Team on 9 Sep 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Hotel Management Team on 27 Aug 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stuff and management are very warm ,helpful ,professional , I definitely will recommend my friends !!!
Stayed 1 night in Aug 2019
Response from Hotel Management Team on 22 Aug 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , very happy out stay , Avery professional, set stuff
Stayed 2 nights in Aug 2019
Response from Hotel Management Team on 21 Aug 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the breakfast buffet, the room everything was superb
Stayed 1 night in Jul 2019
Response from Hotel Management Team on 22 Jul 2019
Dear valued guest, Thank you for choosing to stay at The St. Regis Shanghai Jingan and for sharing your review with us. We are honored to receive your kind review of the staffs, breakfast and the room. Looking forward to seeing you again in the near future. Best Regards,

10/10 Excellent

US_Guests

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Clean and modern room. Food with many choices.
Stayed 3 nights in Jul 2019
Response from Hotel Management Team on 16 Jul 2019
Dear valued guest, Thank you for choosing to stay at St. Regis Shanghai Jingan and sharing your review with us. We're glad to hear that you are satisfied with our service, rooms and food. We do hope to welcome you back when you visit Shanghai next time. Best Regards,

10/10 Excellent

Paul, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, great service, nice amenities and magnificent city view
Stayed 1 night in Jun 2019
Response from Hotel Management Team on 12 Jun 2019
Dear Paul, Thank you for staying at The St. Regis Shanghai Jingan and spending time give us comments. We are glad that you enjoyed your stay with us, and hope to welcome you back soon. Best regards,

10/10 Excellent

WeiZhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful luxury hotel
It was first time for me to travel with my little one alone. Surprisingly, son and I had a great fun. My son and I definitely enjoy the huge bathtub. However, they should work on the restaurant a bit, it didnt taste good at all.
Stayed 2 nights in Nov 2018
Response from Management Team on 20 May 2019
Dear WeiZhen, Thank you for staying with us and giving us good review. We are glad that you enjoyed your time with your little one here. We will keep on with all the effort and hope to welcome you again soon! The St. Regis Shanghai Jingan

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ask for a room on a high floor, facing towards the Bund. What a view.
Stayed 3 nights in Apr 2019
Response from Management Team on 20 May 2019
Thank you valued guest for staying with us and giving us positive review. We are glad that you enjoyed your stay and hope to welcome you back soon to The St. Regis Shanghai Jingan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
like the check-in service but the overall deco is not exactly my liking
Stayed 1 night in Apr 2019
Response from The St. Regis Shanghai Jingan on 17 Apr 2019
Dear guest, Thank you for staying with us and taking time to give us review. We are happy to know that you liked our check-in service. Located in the heart of Shanghai Jingan District, the hotel has easy access to explore city's storied past and bustling present. We look forward to welcoming you back soon to The St. Regis Shanghai Jingan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from The St. Regis Shanghai Jingan on 1 May 2019
Dear Valued Guest, Thank you for giving us the review rating. We are more than happy to hear your feedback about the stay. If you need any assistance, please feel free to let us know. Thank you and have an exceptional day!

10/10 Excellent

Agnes meiyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally the best hotel to stay in Shanghai
My stay is amazing as always
Stayed 1 night in Feb 2019
Response from Betty on 2 Mar 2019
Dear Valued Guets， Thanks for you comments， we are looking forward to welcome you soon. Hope you always have a nice stay with us:)

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No doubt the best hotel in Shangh this price range
Everything is in excellent condition as the hotel just opened not long ago. The location is gold - so many good restaurants and malls within walking distance. I would definitely come back.
Stayed 1 night in Dec 2018
Response from The St. Regis Shanghai Jingan on 28 Dec 2018
Thank you very much for your recent stay at The St. Regis Shanghai Jingan. I am glad to hear that you enjoyed your stay at one of the best addresses in Shanghai. Your kind words of appreciation are well received and will further motivate our entire team. I sincerely hope to welcome you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best place ever!!!!
one of the best hotels I stayed at. fantastic service. staff is doing the utmost to make you feel comfortable! This is a wonderful hotel to stay at! And breakfast is amazing.
Stayed 2 nights in Dec 2018
Response from The St. Regis Shanghai Jingan on 28 Dec 2018
Thank you for your positive comments to our hotel, we will continuously maintain the exceptional service standard for every guest. Looking forward to welcoming you again at The St. Regis Shanghai Jingan.

10/10 Excellent

Michelle

Convenience location, friendly staff and clean room
Stayed 1 night in Nov 2018
Response from The St. Regis Shanghai Jingan on 28 Nov 2018
Thank you very much for your recent stay at The St. Regis Shanghai Jingan. We are glad to hear that you enjoyed your stay at one of the best addresses in Shanghai. Your kind words of appreciation are well received and will further motivate our entire team. I sincerely hope to welcome you soon again.

10/10 Excellent

Jonathan

The hotel was very accommodating and nice. Super central, easy to walk around
Stayed 2 nights in Nov 2018
Response from The St. Regis Shanghai Jingan on 28 Nov 2018
Thank you for staying at The St. Regis Shanghai Jingan and compliments on our location and service. The St. Regis Shanghai Jingan located at the prosperous commercial center, adjacent to many fascinating local attractions. It's our ultimate mission to provide impeccable service to every guest. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Excellent service. Our rooms were facing the direction of the Bund so the view was super nice.
Stayed 3 nights in Nov 2018
Response from The St. Regis Shanghai Jingan on 28 Nov 2018
Thank you for your positive comments to our hotel, we will continuously maintain the exceptional service standard for every guest. Looking forward to welcoming you again at The St. Regis Shanghai Jingan.

10/10 Excellent

Cyrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Room
Better book higher category rooms which provide you a much better experience
Stayed 1 night in Oct 2018
Response from The St. Regis Shanghai Jingan on 28 Nov 2018
Thank you for your support and taking time sharing your reviews with us. We look forward to welcoming you again at The St. Regis Shanghai Jingan.

6/10 Okay

Mei Chee, Hong Konh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from The St. Regis Shanghai Jingan on 11 Oct 2018
Thank you for your support and taking time sharing your reviews with us. We look forward to welcoming you again at The St. Regis Shanghai Jingan.

10/10 Excellent

David

Great hotel
Excellent property. We had a room on the 60th floor with amazing views of Shanghai. All staff were excellent and the SPA/pool area was also great. Breakfast also very good. Would recommend to anyone staying in Shanghai.
Stayed 5 nights in Sep 2018
Response from The St. Regis Shanghai Jingan on 14 Sep 2018
Thank you very much for staying at The St. Regis Shanghai, the new address in this unparalleled city. I am delighted to learn that our team provided you with the comfort and level of service, The St. Regis brand is renowned for. We would be pleased to have the opportunity of welcoming you back in order to prove to you our true ability to deliver a service with meets or even exceeds your expectations.

10/10 Excellent

minjie

Nice pool
The hotel is so fancy with a really nice pool and close to world class shopping. The staff are wonderful. I prefer this over the Hyatt at lujiazui.
Stayed 1 night in Aug 2018
Response from The St. Regis Shanghai Jingan on 4 Sep 2018
Thank you very much for staying at The St. Regis Shanghai, the new address in this unparalleled city. I am delighted to learn that our team provided you with the comfort and level of service, The St. Regis brand is renowned for. We would be pleased to have the opportunity of welcoming you back in order to prove to you our true ability to deliver a service with meets or even exceeds your expectations.